Customer Service General Manager

Mark Hankinson

**** ******* **., ********, ** ***26 * 770-***-**** * *************@*****.***

Professional Summary

Strategic thinking individual experienced in Management and Administration. Past Owner, Principal, and Contractor of an environmental mobile and fixed laboratory and drilling business for more than 25 years. Offering engaging and professional personality with expertise in worldwide sales and improving customer relationships.

Skills

Strategic Planning

Consulting

Financial management

Sales management

Sales

Negotiation

Customer Service

People Skills

Conflict Resolution

Mediation Skills

Excellent writing skills

Basic computer skills

Work History

Founder/Owner/President/General Manager. 10/1992 – 1/2021

ACME Ltd. Dba ESN Southeast - Atlanta, GA

In 1992, founded what would grow into a multi-million-dollar company. ESN SE was an elite environmental corporation that provided services in all states throughout the Southeastern United States for clients in multiple verticals – U.S. Military, U.S. Government, U.S. Superfund clean-up sites, Utility companies, private corporations, real estate assessments, Emergency Response assessments, and others.

Oversaw all income and expense details to track business P&L

Set, enforced and optimized internal policies for company operations – safety, hiring, training – to maintain and oversee dynamic market demands

Integrated and coordinated improved laboratory and drilling operations

Monitored all required federal and state certifications

Coordinated and managed hiring, in house training, staff performance for mobile and fixed laboratories

Leveraged performance and laboratory report data to evaluate and strengthen operations to meet required customer expectations

Conducted supplier evaluations to assess quality, timeliness, and compliance of project deliveries

Established, optimized, and enforced business policies to maintain consistency and high quality operations within environmental standards

Devised, monitored, and deployed promotional approaches to boost on-site laboratory unique sampling and testing methods

Measured and monitored market trends to determine optimal pricing of goods and services to capitalize on emerging opportunities

Maintained all building areas and equipment to be functional and well-organized to promote business performance

Managed key accounts, including developing company and custom sales presentations and promotion initiatives to drive product sales and increase brand awareness

Corporate Sales Executive 11/1980 – 6/1992

Analysts Inc – Atlanta GA

Conveyed consistent leadership across five laboratory locations by sharing knowledge in military, industrial and heavy equipment oil analysis

Reduced costs by branded labeling as well as through price negotiations with distributors and clients

Worked diligently to resolve unique and recurring concerns to promote loyalty and improve operations

Drove team revenue totals by bringing in a corporate record of personal sales

Worked closely with customers, consultants, and co-workers to uphold standards of technical and commercial services

Mentored and coached sales staff on proven selling techniques

Managed website design, revenue models, sales, operations support, and customer engagement strategies

Identified opportunities of growth within national territory and collaborated with sales teams to reach target sales goals

Initiated new sales and marketing plans to introduce heavy equipment, industrial, and aircraft product lines to Analysts via distribution, media, advertising, and new product development

Reviewed operational records and reports to project sales and determine profitability

Brought about industry-leading warranty programs

Grew market penetration and sales by leveraging supplier relationships and overseeing negotiations that led to a 300% increase in revenue

Co-Owner 1975 - 1980

World Cities of the South Art Brokers

Education

Lee University, Baytown, TX – Major: Business; Minor – English

Kennesaw State University, Kennesaw, GA – Major – Political Science

Numerous certifications in Sales, Leadership, Management, and Environmental Industry fields

Accomplishments

Chairman and Vice-Chairman of the Society of Tribologists and Lubrication Engineers, 1990 – 1992

Analyst Inc – National Salesman of the Year, 1986, 1987

ESN Southeast – the very first certified mobile laboratory company in the Southeast – certified by University of California at Berkeley – 1993

Hobbies and Personal Interests

Musician – play piano/keyboards

Write music

Reading

Jogging

Fishing

Travel

Enjoy good conversation

Cooking

History buff

Consummate learner

Global news and events (I was raised in South America and have traveled the world)

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