Customer Service Accounts Payable

Skills

• Customer Service

• Ability of work independently and with a team

• Audit

• Reconciliation

• SAP, Oracle, Lawson, OneSource, Basware

• Basware

• Word and Excel

• Communicate effectively verbally and in writing

• Interact effectively with employees and vendors professionally

• Invoice processing

Education

Alverno College, Milwaukee, WI B.A. Business Mgmt/Computer Studies BARBARA A SHORTY

4915 N 67TH STREET ● MILWAUKEE, WI 53218 ●CELL: 414-***-**** EMAIL: **************@*****.***

Energetic, reliable and adaptable professional with solid understanding of what means to give good customer service through communicating, problem solving and listening. Proven ability in surpassing customer expectations with teamwork, organization and planning. Results-oriented with excellent interpersonal skills. Excel at listening and taking adverse situations and making them positive.

Experience

(August 2019 - Present)

Staffmark, Milwaukee, WI - Contractor

Job Title: Accounts Payable Clerk at Waste Management

• Reviews payable invoices for accuracy and submitted for confirmation.

• Corresponds or communicates with branch employees when necessary to correct or modify invoices received. Resolves escalated issues with managers.

• Batch payable invoices with correct sequence ensure proper entry into computer.

• Batches pre-coded invoices by adding invoices together on calculator, enters into computer, and runs related reports. Balances with calculator tape to ensure accuracy of posting.

• Processes manual checks on a daily basis for mailing to various vendors and locations. Processes computer generated checks weekly to vendor.

• Oversees the filing of all invoices and checks to properly maintain an orderly and accurate filing system.

• Assists with the data entry items when it is requested or required.

(July 2017 - Present)

Envoy Air Inc, Milwaukee, WI

Job Title: Customer Service Agent/Baggage Services Agent

• Load and unload of baggage, cargo, freight, and company materials on and off aircraft

• Transport items between terminals, aircraft and the bag room using belt- loaders, tugs, carts and other vehicles/equipment

• Marshal aircraft which requires working closely with teammates to ensure there is a safe path for the aircraft, jetbridge, vehicles, and equipment

• Clean and service cabin interiors, including seatback pockets, seat cushions, tray tables, overhead bins, cockpit, galley, and the lavatory which also include following procedures to properly drain the lavatory

• Answer inquiries regarding general travel information

• Promote and sell air travel with American Airlines, American Eagle, and/or other contracted carriers

• Prepare itineraries, compute fares, issue refunds, prepare/issue tickets, check baggage and collect excess baggage charges

• Perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers

• Complete all necessary arrangements for accommodating passengers with reservations and stand-by passengers, including cabin upgra

(May 2018 to March 2019)

US Tech Solutions, Milwaukee, WI - Contractor

Job Title: Accounts Payable Coordinator at Miller Coors Responsible for Analyzing, auditing and performing complex duties related to the control and accounting functions for the payment of vendor invoices, the maintenance of vendor records and certain tax and governance processes. This includes:

• Audit, analyze and process the timely payment of invoices, check requests, credit memo’s, and vendor maintenance.

• Accurate and timely communication with employees and vendors related to all Accounts Payable and other areas.

• Researching, troubleshooting and resolving individual and system accounts payable and related governance and control issues.

• Ensure proper organization and follow up on all queries involving Accounts Payable issues and /or resolved per targeted timelines.Other duties as assigned, including special projects. Analyze, audit and coordinate daily payment of invoices, check requests, credit memos, vendor maintenance and 1099 processing.

• Analyze and process the timely and accurate payment of invoices, check requests, credit memos and vendor maintenance.

• Review documents for reasonableness before processing and take advantage of all discounts.

• Research, analyze and resolve accounts payable issues in a timely and efficient manner.

• Follow up with vendors, employees and/or supervisors per established guidelines.

• Open/Escalate support requests to the help desk as needed.

• Monitor processes/entries for compliance to Internal and SOX Controls.

• Review, analyze and resolve simple and complex statement issues with vendors and procurement.

(Aug 2016 to June 2017)

STS Technical Services, Brookfield, WI - Contractor Job Title: Accounts Payable Specialist I at Wacker Neuson Corp.

• Responsible for a portfolio of vendor’s invoices to process, including advanced difficult processing as assigned.

• Assist AP team members with processing problems

• Assist with Foreign and Affiliate processing.

• Data entry of routine invoices of assigned vendors.

• Calculates sales and use tax as required.

• Monitors system generated reports such as: parked invoices, blocked invoices, and Records Management status reports.

• Participates in setting up new suppliers, payment terms, payment methods, and maintains existing ones.

• Primary responsibility for processing supplier payments via ACH, check, direct deposit or wire transfer.

• Monitors old outstanding checks and brings them to the attention of the AP Supervisor.

• Research and resolve payment processing exceptions

(Sept 1990 to April 1997)

Johnson Controls, Inc. Milwaukee, WI

Job Title: Accounts Payable Clerk

• Maintained files and documentation in accordance with company policy Process approximately 100 to 200 invoices daily depending on volume

• Review all invoices for approval prior to payment processing

• Process check requests

• Audit and process credit card bills

• Respond to all vendor inquiries

• Reconcile vendor statements, research and correct discrepancies

• Process 3 way P.O. matching invoices, up to 100 line items

• Assist in month end closing

(April 1997 to June 2013)

Johnson Controls, Inc. Milwaukee, WI

Job Title: License Coordinator

• Obtained/Renew over 800 Contractor license/legal documents yearly

• Analyze and interpret licensing regulations to identify specific business needs

• Bond and ensure the company to qualify for new business licenses.

• Resolve potential problems hindering fulfillment of contractual obligations

• Lead training of staff members on contract licensing process

• Calculated gross receipt documentation for license renewals.

(June 2013 to Feb 2016)

Johnson Controls, Inc. Milwaukee, WI

Job Title: Expense Report Audit Specialist

• Process 100 to 200 expense reports daily

• Provide answers and guidance to employees regarding travel & expense accounts

• Submits critical cases to US Bank Support in a timely manner and follows up through resolution

• 1099 Maintenance

Contact this candidate