Real Estate Customer Service
Resume:
Jacie Urquidi-Maynard
Great communication, sales, and quality customer service skills.
Henderson, NV 89052
**************@*****.***
Well versed in sales and customer service. This includes in person and online support. My real estate skills range from general real estate to timeshare vacation sales. I also have past experience as a Title Representative, and a Loan Officer. I enjoy working with the public and serving their needs. Community involvement is very important to maintaining a strong connection within my sphere of influence.
Authorized to work in the US for any employer
Work Experience
Licensed Real Estate Agent
Universal Realty Associates - Henderson, NV
September 2012 to Present
General Real Estate Sales Agent - independent contractor - part-time - remote - I provide potential clients and leads for other agents, and I am available for full time or part time employment. Loan Officer
First Source Financial - Las Vegas, NV
May 2003 to December 2003
Loan officer securing loans for homeowners.
Loan Officer
Custom Home Loans - Las Vegas, NV
January 2003 to April 2003
Loan officer securing loans for homeowners.
Title Representative
National Title Company - Las Vegas, NV
March 2001 to March 2002
As a Title Representative it was my responsibility to generate new business by dealing directly with Realtors, Real Estate Agents, and the Brokers, by making daily calls and visiting my account list in hopes of gaining more business through customer satisfaction. Through this process I provided title research and property profiles, along with assisting agents with customer farming and collateral material. Additionally, it was my responsibility to draft and deliver group presentations, and support community promotions including open houses.
Education
Professional Studies in Liberal Arts & Sciences
Cabrillo College - Aptos, CA
High School Diploma
Skills
• Real Estate Sales (10+ years)
• Customer Service (10+ years)
• Cold Calling (10+ years)
• Appointment Scheduling (10+ years)
• Escrow Coordinating (10+ years)
• Title Company Sales Executive (1 year)
• Real Estate (10+ years)
• New Home Sales Associate (3 years)
• Presentation Skills (10+ years)
• Fundraising (10+ years)
• Sales Experience (10+ years)
• Telemarketing
• Typing
• Negotiation
• Fair Housing Regulations
• Event Planning
• Data entry
• Mac OS
• CRM Software
• Market Analysis
• Loan Officer Experience (1 year)
• Recruiting
• B2B marketing (Less than 1 year)
• Leadership (10+ years)
• Computer literacy
• Sales
• iOS
• Office experience
• Inside Sales
• Outside Sales
• Business Development
• Salesforce
• Hospitality
• Research (10+ years)
• Direct sales
• B2B sales
• Marketing
• Upselling
• Pricing
• Management
• Vacation Ownership Sales/Timeshare & Exit Programs (5 years)
• Sales (10+ years)
• Inside sales
• Outbound sales
• Telemarketing
• Communication skills (10+ years)
• Upselling (10+ years)
• Customer service
• Typing
• Cold calling
• POS
• Cash handling
• Retail sales
• CRM software
• Hospitality
• Direct sales (10+ years)
• Salesforce
• Pricing
• Supervising experience
• Negotiation (10+ years)
• Cash register
• Presentation skills (10+ years)
• iOS
• Mac OS
• Recruiting
• Business development
• Problem management
• Relationship management
• Marketing
• Team management (10+ years)
• Events management
• Front desk
• Outside sales
• Sales
• Customer service (10+ years)
• Customer relationship management (10+ years)
• Relationship management
• Communication skills
• Upselling
• Outbound sales
• Retail sales
• Inside sales
• Telemarketing
• Cold calling
• Product demos
• Direct sales
• Cash handling
• Typing
• Problem management
• Events management (10+ years)
• Front desk
• Mac OS
• iOS
• Fair Housing regulations
• Recruiting
• Presentation skills
• Team management
• Hospitality
• Leadership
• Business development
• Marketing (10+ years)
• Negotiation
• Salesforce
• Cash register
• POS
• Outside sales
• CRM software
• Photography
• Research
• Call center
• Computer skills
• Microsoft Outlook
• Phone etiquette (10+ years)
• Data entry
• Content creation
• Digital marketing
• Social media management
• Clerical experience
• Fashion retail
• Basic math
• Retail math
• Windows
• Customer support (10+ years)
• Appointment scheduling
• Sales management (10+ years)
• Organizational skills (10+ years)
• B2B
• Procurement
• Microsoft Word
• Merchandising
• Marketing automation
• Outbound calling
• Mentoring (10+ years)
• Title Account Executive (1 year)
• Title Representitive (1 year)
Certifications and Licenses
Real Estate License
General Real Estate Licence
Driver's License
Assessments
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Proficient
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient February 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Past President of the Las Vegas Artists' Guild aka Vegas Artists Guild, Inc. January 2016 to Present
As the past president of the Las Vegas Artists' Guild aka Vegas Artists Guild, Inc. a 501(c)3 nonprofit organization located in the Galleria at Sunset, my duties ranged from leading a board of directors, team building, volunteer recruitment, scholarship fundraising, community outreach, educational presentations, customer service, hospitality, membership building, art gallery management and operations, and responsible for maintaining a cohesive membership base of 400+.
• My term ended in November, 2021, and will remain a Lifetime member. Community Arts Advocates of Las Vegas
January 2023 to Present
Community Arts Advocates of Nevada supports creative individuals by endeavoring to connect artists with a variety of organizations, businesses, and patrons who share their passion. The goal of CAA of NV is to provide a connection through networking, exhibition opportunities, and available studio spaces while utilizing a mixture of venues to raise awareness of the Cultural Arts among the members of our community
Additional Information
Community Involvement:
• Community Arts Advocates of Nevada Advisory Board 2023-2024
• Las Vegas Artist Guild 2015 - 2022 President Vice President Lifetime Member
• Nevada Arts Advocates – Las Vegas, Nevada's 2006 - 2017 Board of Directors
• Contemporary Arts Collective- Las Vegas, Nevada
Vice President 2007-2008
Past President 2004-2007
Past Vice President 2003-2004
PAST AFFILIATIONS / COMMUNITY VOLUNTEER WORK
• The Greater Las Vegas Association of Realtors
Equal Opportunity Committee – Vice Chairman
Membership Committee- Member
• Goodwill Industries of Southern Nevada
Vice Chairman of the Board of Directors
• Parent Teachers Association (PTA)
12-year member
Past President Local Chapter
Past Vice President Local Chapter
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