Customer Service Continuous Improvement

HL

HALEIGH LEBOLO

******************@*****.*** 762-***-**** Ellijay, GA 30536

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Crisis Management

Media Relations

Brand Messaging

Web Content Management

Continuous Improvement

Task Prioritization

Accreditation in Public Relations

Interpersonal Skills

Effective Communication

Reliability

Team building

Teamwork and Collaboration

Attention to Detail

Adaptability

Professionalism

Creative Strategies

Problem-solving abilities

Translation Services

Decision-Making

Problem-Solving

Incident Response

Needs Assessment

Customer Service

Analytical Thinking

Organizational Skills

Goal Setting

Time management abilities

Security Communications

Writing, editing, and proofreading

Multitasking

Analytical Skills

Crisis Communications

Gilmer county sheriffs office Ellijay,

Georgia

Communications Officer

05/2022 - Current

Maintained professionality and efficiency while working closely with leadership.

Maintained ultra-high frequency, high frequency and radioteletype communication circuits.

Verified personnel credentials and monitored training for regulatory compliance.

Verified proper handling and routing of communications and classified data.

Walmart Ellijay, Georgia Provided accurate information about products and services to customers. Summary

Skills

Experience

Customer Service Representative

09/2021 - 05/2022

Developed strong relationships with customers by providing personalized assistance and support.

Identified opportunities for upselling additional products or services based on customer needs.

Provided exceptional customer service to ensure customer satisfaction. Provided excellent customer service to resolve customer complaints in a timely manner.

Resolved customer complaints promptly and efficiently. Tracked orders from start to finish to ensure timely delivery of goods or services.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Developed positive relationships with customers through friendly interactions.

Answered customer inquiries and provided accurate information regarding products and services.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Maintained a high level of professionalism when dealing with difficult customers.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Developed strong customer relationships to encourage repeat business. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Prevented key account losses by researching discrepancies and correcting problems.

Mentored junior team members and managed employee relationships. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Provided top quality control and eliminated downtime to maximize revenue.

Manor lake assisted living Ellijay

CNA

Recognized signs, symptoms of abuse, neglect and reported them per 06/2020 - 07/2021 policy.

Provided assistance with activities of daily living, including bathing, dressing and grooming.

Educated patients on self-care techniques that would help them maintain their independence.

Documented patient care services by charting in designated areas. Provided emotional support to family members during difficult times. Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Utilized appropriate safety measures when handling hazardous materials or waste products.

Reported changes in patient conditions to registered nurse or physician. Demonstrated excellent customer service skills when interacting with patients, families and guests.

Transported residents within the facility as needed. Monitored vital signs such as pulse rate, respiration rate, and blood pressure.

Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Assisted patients in ambulation and transfers using proper body mechanics.

Ensured compliance with HIPAA regulations regarding confidentiality of information.

Monitored food intake and output as directed by nursing staff. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Used mobility devices to transport patients.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Answered signal lights, bells or intercom systems to determine resident needs.

Supported non-ambulatory residents in range of motion exercises. Helped residents walk with or without self-help devices. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Assisted residents in preparing for activities and social programs. Observed and reported unusual symptoms and changes to charge nurse. Documented activities and recorded information in EMR system. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Managed and maintained patient rooms, shared-living areas and nursing stations.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Distributed drinking water and nourishment to residents. Assisted patients with daily living activities, including bathing, dressing, and grooming.

Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns. Safeguarded patient privacy with strict adherence to HIPAA protocols. Documented information in patient charts and communicated status updates to interdisciplinary care team.

Communicated with patients to determine feelings, need for assistance or social and emotional support.

Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Supplied, collected and emptied patient bedpans on frequent basis. Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Reminded patients to take prescribed medications or nutritional supplements.

Turned and repositioned bedridden patients to prevent bedsores. Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Shaved and draped patients to prepare for surgery, treatment or examination.

Provided physical support to assist patients with bathing, dressing and toileting.

Answered patient call signals and signal lights to determine patients' needs.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Blue ridge assisted living and memory care

Blue Ridge, Georgia

CNA

09/2020 - 12/2020

Recognized signs, symptoms of abuse, neglect and reported them per policy.

Provided assistance with activities of daily living, including bathing, dressing and grooming.

Educated patients on self-care techniques that would help them maintain their independence.

Communicated with patients to determine feelings, need for assistance or social and emotional support.

Exercised comatose and paralyzed patients to reduce delirium and improve physical function.

Supplied, collected and emptied patient bedpans on frequent basis. Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.

Reminded patients to take prescribed medications or nutritional supplements.

Turned and repositioned bedridden patients to prevent bedsores. Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Provided physical support to assist patients with bathing, dressing and toileting.

Answered patient call signals and signal lights to determine patients' needs.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns. Assisted patients with daily living activities, including bathing, dressing, and grooming.

Distributed drinking water and nourishment to residents. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Exhibited compassionate care and communication regarding issues surrounding death and dying.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Managed and maintained patient rooms, shared-living areas and nursing stations.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Documented activities and recorded information in EMR system. Observed and reported unusual symptoms and changes to charge nurse. Assisted residents in preparing for activities and social programs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Helped residents walk with or without self-help devices. Supported non-ambulatory residents in range of motion exercises. Answered signal lights, bells or intercom systems to determine resident needs.

Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Used mobility devices to transport patients.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted residents with bathing and dressing to promote personal hygiene. Monitored food intake and output as directed by nursing staff. Assisted patients in ambulation and transfers using proper body mechanics.

Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.

Performed vital sign assessments, such as taking blood pressure and temperature.

Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

Demonstrated excellent customer service skills when interacting with patients, families and guests.

Transported residents within the facility as needed. Reported changes in patient conditions to registered nurse or physician. Utilized appropriate safety measures when handling hazardous materials or waste products.

Documented patient care services by charting in designated areas. Post Academy Austell, GA

Certificate in 911 Communications

11/2022

University of West Alabama Livingston, AL

Certification in Certified Nursing Assistant

05/2021

Phlebotomy LLC North Carolina

Certificate in Phlebotomy

03/2021

Demopolis High School Demopolis, AL

High School Diploma

05/2019

Education and Training

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