Customer Service Data Entry

Chanee Denard

***** ***** **., *******, ** *****-4552

510-***-**** *******@*****.***

Experienced administrative and customer service professional with over 10 years of driving productivity and excellence. Proven ability to manage front office operations, ensure customer satisfaction, and maintain meticulous attention to detail. Proficient in leveraging strong communication skills and Microsoft Office proficiency to support organizational goals. Highly achievement-driven, problem solver, and self-starter with a track record of effective scheduling, data entry, and delivering high-quality service.

• Achievement driven

• Attention to detail

• Call center and face-to-face communication and interpersonal skills

• Customer service excellence

• Data entry

• Microsoft Office proficiency

• Problem solver and self-starter

• Scheduling

EXPERIENCE

Bloom Energy, San Jose, CA

Assembly Technician 2, October 2022-January 2024

• Managed manual assembly of components and operated equipment efficiently.

• Coordinated loading/unloading of products to streamline operations.

• Conducted inspections of equipment and products, ensuring all tools were well-maintained and functional.

Kelly Services, Freemont, CA

Assembler, March 2022-August 2022

• Assembled products in compliance with manufacturer specifications.

• Completed tasks outlined in the work list to meet daily targets.

• Provided accurate data for invoicing purposes

Amazon, Freemont, CA

Sorter, Dec 2021 – March 2022

• Efficiently sorted, scanned, and stacked packages for delivery.

• Assisted in preparing customer orders to ensure timely dispatch. Allstate/ Vo Insurance Company- Redwood City, CA

Customer Service Representative February 2017 – March 2018

• Delivered customer service via the telephone to policyholders, agents and brokers regarding organizational products and automobile claims

• Ensured prompt, efficient, accurate and high-quality customer inquiries, audited late payments, and provided quotes for automobiles.

Home Care Assistance, Oakland, CA

Direct Staff Specialist, October 2014 –January 2017

• Provide personal care assistance according to the personalized care plan

• Maintains records and other documents, updates IPP information as needed, completes assessments, and maintains daily log of activities and observations Callsocket – Oakland, CA

Seasonal Customer Service Representative, October 2014 – December 2015

• Made outbound calls to promote high-quality products and services.

• Handled customer inquiries and complaints professionally.

• Consistently met daily call goals individually and as part of a team. EDUCATION AND TRAINING:

John Muir Medical Center, Walnut Creek, CA

Medical Administration Assistant Training

College of Alameda, Alameda, CA

Associates of Liberal Arts

Fremont High School, Oakland, CA

High School Diploma

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