Customer Service Sales Associate
Resume:
Patti Duval
Sales Assc./cashier - Ollie's Bargin Outlet
Bayonet Point, FL 34667
**********@*****.***
Responsible and friendly Sales Associate/cashier able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Work Experience
Front End Supervisor/Sales Associate
Ross Dress For Less - Hudson, FL
February 2022 to Present
Oversee all cashier transactions. Complete all cash and credit totals. Customer service, handling phone inquiries.
Customer Service Representative
Bealls Inc. - New Port Richey, FL
January 2022 to Present
Customer Service Representative
Home Shopping Network (HSNi) - New Port Richey, FL July 2019 to April 2022
Customer service in person and over the phone. Processing, stocking, maintaining a neat and organized work environment. Helping people solve any problems or issues. Sales Assc./cashier
Ollie's Bargin Outlet - Bayonet Pt, FL
February 2019 to July 2019
Implemented professional sales presentations to creatively communicate product quality and market comparisons
Learned customer needs and desires to suggest specific product options Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
Designed retail displays in stores for ] products to increase sales by Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items Sales Associate/Keyholder
Walgreens - Bayonet Pt, FL, US
February 2016 to July 2017
Implemented merchandising and promotional changes to enhance sales Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Taught junior employees how to meet operational and sales goals with proactive strategies Processed credit card payments and counted back change and currency with 99% accuracy rate
Responded to customer inquiries and delivered appropriate information after carefully researching issues
Direct Phone Sales
Prestige Marketing - Bayonet Pt, FL, US
June 2013 to January 2016
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates
Communicated with supervisors to escalate customer concerns, issues and inventory requirements
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly
Sales Associate/Customer Representative
Wallmart - Port Richey, FL
May 2010 to March 2013
Drove sales of general products by applying proactive nature, knowledge of customer preferences and active listening skills
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
Recommended optimal merchandise based on customer needs and desires Educated customers on product and service offerings Stocked shelves and supplies and organized displays to focus customer attention on specific items
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts Dietary Aide, caregiver
Bayonet point health and rehab - Hudson, FL
May 2004 to August 2007
Assessed patient dietary needs. Food preferences based on health. I left there to be a full time caregiver to people in their homes. I am certified in Alzheimer's and dementia care. Education
High school or equivalent in Business
Wm. J Bogan Technical High school, Chicago, Il. - Chicago, IL September 1977 to June 1980
Skills
• Merchandising (10+ years)
• Punctual (10+ years)
• Self-starter (10+ years)
• Excellent communication skills (10+ years)
• Cash handling (10+ years)
• Cash Register (10+ years)
• Customer Service (10+ years)
• Microsoft Office (3 years)
• Team Player (10+ years)
• Cooking (10+ years)
• Data Entry (10+ years)
• POS (10+ years)
• Word (9 years)
• Telemarketing (5 years)
• Conflict Management (10+ years)
• Presentation Skills (10+ years)
• Computer skills (9 years)
• Organizational skills (10+ years)
• Writing skills (10+ years)
• Microsoft Word (8 years)
• Communication skills (10+ years)
• Cashiering (10+ years)
• Pricing (10+ years)
• Negotiation (10+ years)
• Serving Experience (10+ years)
• Sales (10+ years)
• Cleaning Experience (10+ years)
• Upselling (10+ years)
• Management (10+ years)
• Research (10+ years)
• English (10+ years)
• Phone etiquette (10+ years)
• Analysis skillsMultilingual
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
April 2008 to Present
Worked in dietary assistance for Bayonet point health and rehab. Assessments
Workplace safety — Proficient
January 2023
Using safe practices at work
Full results: Proficient
Bookkeeping — Proficient
April 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
January 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient June 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Cash handling accuracy Outgoing personality Merchandising knowledge Results oriented
Listening skills Cash register operation
Energetic self-starter Reliable and punctual
Customer- and service-oriented Excellent communication skills
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