Customer Service Sales Development
Resume:
Lizeth America
Hernandez
Stockton, CA *****
W: lisethhernandez194@gmai
l.com
Skills
• Sales Development
• Payment Processing
• Order Processing
Resourcefulness and
Creativity
•
• Patience and Empathy
• Conflict Resolution Abilities
Behavior Management
Techniques
•
• Age-Appropriate Activities
• Special Needs Support
• Emotional Intelligence
• Strong Work Ethic
Positive Reinforcement
Methods
•
• Organizational Abilities
• Customer Assistance
• Drawer balancing
• POS Systems
• Cash Register Operation
• Payment Collection
• Cash Handling
• Product Recommendations
• Guest Services
• Customer Service
• Infection Control
• Skincare treatments
Professional Summary
Hello, my name is Lizeth Hernandez, and I'm delighted to introduce myself to you. I go by my middle name America, and I am a first-generation student who is passionate about learning. I'm 23 years old, and I love to work hard because I believe that hard work is the key to achieving success. I have a strong desire to learn and acquire new knowledge because I believe education is the foundation of a successful life. I am a fast learner and put hard work into everything I do. I have a keen eye for detail and can quickly identify and solve problems. I am a compassionate person who believes in treating everyone with fairness and respect. I am a friendly and outgoing individual who enjoys meeting new people and can adapt to any environment. I am a natural team player and believe in working together to achieve common goals. Communication is one of my top skills, and I believe that effective communication is crucial in any setting. I am always willing to lend a listening ear and provide support where needed. Thank you for taking the time to read about me, and I look forward to getting to know you better. Experience
Erica Antioch, Ca, United States
May 2023 - June 2023
Ebony
Developed loyal and ever-growing customer base with consistent delivery of top-notch service and beauty advice.
•
Drove customer engagement and revenue development with well-planned and executed store events.
•
Pursued client interactions and sales, immediately engaging with interested customers.
•
Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks.
•
Crosssold related products by suggesting complementary items that enhance overall look or improve the effectiveness of chosen items.
•
They utilized strong communication skills to establish rapport with clients while discussing their beauty needs and desires.
•
Demonstrated products and advised customers on ideal application techniques.
•
Provided professional advice on best methods for at-home hair color application or removal of stubborn makeup products.
•
Coordinated with vendors to order supplies or schedule in-store demonstrations for featured products.
•
• Provided information to customers on products or services. Facials and
microdermabrasion
•
• Social Media Marketing
• High-frequency machine use
• Product Promotions
• Sanitation and sterilization
• Client Intakes
• Waxing and threading
• Stocked store shelves and end-caps with merchandise.
• Promoted loyalty programs and store cards.
• Balanced cash drawer at beginning and end of each shift.
• Bagged, boxed or wrapped products for customers. Cindy Hayward, Ca
June 2022 - June 2023
Women's Organization (ABWA)
Collaborated with HR department to develop employee training programs that promoted professional growth.
•
Utilized performance improvement plans and other development tools to grow team.
•
Implemented quality control measures to maintain high standards of service delivery.
•
Bryan Concord, CA, United States
April 2022 - December 2022
Women's Sales Associate
• Addressed, researched and resolved customer issues.
• Set productive work goals and established priorities in order to meet them.
• Suggested additional products and services to increase sales. Promoted customer loyalty program or store credit card to meet performance targets.
•
• Updated pricing and signage to advertise sales or seasonal products. Utilized POS system to process cash, credit card, and mobile pay transactions.
•
• Answered customer questions about return and exchange policies.
• Delivered consistent high-quality service to maintain customer loyalty. Organized and faced products on shelves and in displays to comply with merchandising standards.
•
• Improved individual performance by accepting direction and feedback.
• Kept clean, organized and well-stocked workspaces. Organized and maintained filing systems for important documents and correspondence.
•
• Scheduled interviews to facilitate recruitment activities.
• Maintained inventory of office supplies, placing orders to avoid shortages. Assisted in coordinating events by preparing agendas, securing venues, and sending out invites.
•
Oakley, CA
July 2020 - February 2021
Amazon
Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
•
Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
•
Delivered fast and friendly service to handle questions and service complaints.
•
Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
•
Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
•
Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
•
• Approached and solved problems with initiative and sound judgment. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
•
Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
•
• Performed manual labor tasks to detailed instructions from supervisors.
• Documented, researched and resolved customer service issues.
• Helped office personnel with errands, paperwork and data entry. Delivered exceptional customer service to bolster strong relationships and build positive experiences.
•
Planned and executed strategies to increase business and drive profit growth.
•
Marlen Antioch, CA
May 2017 - June 2018
Mc Donald's
Managed orders from start to finish, verifying quality and quantity before bagging customer items.
•
• Cooked and packaged batches of made to order food. Contributed to positive restaurant reputation by greeting and serving customers with professionalism.
•
• Relayed orders to kitchen staff with high accuracy and speed.
• Placed food orders in appropriate packaging for take out orders.
• Took customer food and beverage orders at drive-thru and counter.
• Reduced customer wait times through expert order processing. Managed inventory by checking stock levels regularly and notifying management of shortages.
•
• Prevented germ spread by cleaning and sanitizing surfaces. Tallied money accurately, balancing cash drawer at open and close of each day.
•
Demonstrated proper use of kitchen equipment, such as fryers or grills, while adhering to safety guidelines.
•
• Prepared food items according to standardized recipes and customer orders.
• Delivered orders promptly by assisting kitchen staff.
• Assisted with preparing catering orders for special events as needed. Replenished condiment stations throughout day to maintain availability for customers.
•
Performed opening and closing duties, such as setting up equipment or cleaning surfaces.
•
Education
June 2026
Associate in Criminology - Administration Justice
San Joaquin Delta Collage, Stockton Ca
October 2023
Esthetician
Paris Beauty Collage, Concord Ca
June 2020
High School Diploma
Antioch High School, Antioch Ca
Contact this candidate