Front Desk Receptionist

Lashonda Street

**** * **** **, *******, *****, IL (US)

773-***-****

****************@*****.***

PROFESSIONAL SUMMARY

EXPERIENCE

Objective:

A dedicated and inviting representative who consistently meets and exceeds the standards of the business. To render service thatmaintains a high level of professionalism, patience, and efficiency. To provide quality service that help enhance the expectations of business and leave a positive impression. Front Desk Receptionist

• Answered and transferred calls to appropriate source

• Contacted vendors (florist, crematory, casket companies, supply companies, physicians, other funeral homes, etc.)

• Turned phones on and off at the open and close of business

• Forwarded calls to answering service before closing

• Printed and faxed documents

• Created/updated documents for files (price list, release vehicles for transportation, authorizations, disclosures, etc.)

• Maintained and organized files for employees/ clients

• Greeted families upon arrival

• Wiped down windows and glass doors

• Cleaned reception and waiting area

• Replenished supplies (tissue, cups, water, coffee, cleaning supplies)

• Received ad sent out daily mail and deliveries

House of Branch Funeral Home . Chicago, Illinois

Apr. 2019 - Present

• Display Confidentiality

Responsibilities

• Cleaned chapel, Men and Women bathrooms

• Cleaned the outside of the funeral from debris and trash

• Cleaned and organized Preparation room

• Cleaned and organized Casket/ conference room

• Cleaned and organized personal offices

• Assisted outside funeral directors when needed

• Contacted vendors (obituary, florist, ministers, and cemeteries)

• Greeted families

• Printed Burial and Cremation Authorizations

• Prepared cremation remains (cremains)in Urns

• Displayed flower arrangements (casket spray, deliveries from florist)

• Updated marquee weekly

• Orchestrated musical selections during services (via iPad, Smart phones, Pandora, You tube, other music sites, etc.)

• Operated audio system for services

Experiences

• Assisted with Casketing, dressing and applying cosmetics for the deceased (with supervision)

• Practiced Universal Precaution

• Followed OSHA rules and regulations

EDUCATION

Collins Academy High School, Chicago, IL

High School Diploma, June. 2004

SKILLS

compassionate -

conveyor system -

cultivating -

Data Accuracy -

emotional support -

LANGUAGES

English -

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