Scrum Master Service Delivery

Michael T. Auten, CPIM, SMC, PMP, CFC, CBBII, GA-LAS, 6

770-***-**** ****************@*****.*** www.linkedin.com/in/michaelauten

Career Summary

As a Global Senior Management Consultant and Strategist with a background in the Big 4, I leverage my extensive expertise to drive change, ensure corporate growth, and achieve governance objectives for franchisors and Fortune 1000 brands. Utilizing servant leadership, I have successfully launched startups, secured global expansion in new markets and channels, and maintained regulatory compliance. I am passionate about leading and empowering highly effective teams to deliver exceptional results in process re-engineering, IT solution development, and seamless implementation on a global scale.

•Delivered 30% efficiency gains in Operations Command-and-Control service delivery across 250 dispatchers and 4,000+ daily flights for an international airline. Oversaw multiple domestic and offshore teams and $10M budget with full P&L ownership while leading design and delivery of integrated satellite, air to ground radio, and SIP based telecommunications, replacing the aging legacy systems and ensuring business continuity during natural disasters.

•Directed the sale of more than 500 Main Street, middle market, and franchised businesses to strategic buyers, multi-unit operators, private equity, private investment, and family office buyers across North America, EMEA, and Asia Pacific. Also developed a preferred lending program with SBA lenders, commercial/regional banks, and non-traditional investors to expedite firm closings.

•Established the firm’s franchise consulting practice focused on new or acquired concepts/brand creation, launch (Go to Market Strategies), global Sales and Marketing campaigns/expansion and regulatory filings in Business Services, Home Services, QSR, and many other industries.

•Created a new industry standard for business brokerage Customer Relationship Management (CRM) by developing the product according to customers’ needs and implementing Go to Market Sales strategies for proprietary SaaS application known as BIZBROKERCRM, across North America, EMEA, and APAC.

•Directed/managed CBI+Team corporate HQ, franchise sales and support staff, and developed the firm’s M&A practice across 10 regional expansion offices in the South Central US.

•Set a new industry standard for on-site employee wellness testing for preventing life threatening diseases through early detection at the workplace. Developed proprietary back office/CRM systems that reduced health insurance premiums for employers and employees.

•Revolutionized the global business travel industry with first to market self-booking capabilities with corporate travel policy integration supported by agent assisted call routing.

Professional Work Experience

Oasis Business Intermediaries

Chief Executive Officer Product Owner Change Management Lead 2024 – Current

•Requested by organizational Directors to return to a previous position focused on updating the current version of a business brokerage Customer Relationship Management (CRM) application, BIZBROKERCRM, to include new infrastructure elements, and specifically requested product enhancements.

•Also led the revitalization and recruitment of the firm’s key officers for the firm’s M&A practice.

Delta Airlines/Hexaware Consulting

Executive Consultant Infrastructure & Supply Chain Program Manager Product Owner 2022 – 2024

•Delivered 30% efficiency gains in Operations Command-and-Control service delivery across 250 dispatchers and 4,000+ daily flights for an international airline. Oversaw multiple domestic and offshore teams and $10M budget with full P&L ownership while leading design and delivery of integrated satellite, air to ground radio, and SIP based telecommunications, replacing the aging legacy systems and ensuring business continuity during natural disasters.

•Commanded the global supply chain & sourcing initiative for all infrastructure components (servers, firewalls, switches, desktops).

•Leveraged expertise to guide and direct the global project team of 70+ critical resources across the US and Bangalore, India, in a matrixed organization in alignment with Agile methodologies and iterative waterfall development.

•Directed the design, development, and launch of the primary vendor, Zetron, and secondary technology/application vendors, NICE, CallONe, Imtradex, Verizon, AT&T, and WebEx, into the integrated solution essential for all 3rd-party vendors and interoperability.

•Led the end-to-end product development process to conform with company-wide user-defined product design priorities and ensured alignment with executive and strategic objectives.

•Maintained all program development backlogs, prioritization, sprint scheduling, release planning, organizational communications, system integration testing, user acceptance testing, implementation, and iterative feedback, ensuring continuous improvement.

Modis Consulting – Atlanta, GA

Senior Executive Consultant – Mergers & Acquisitions Franchising Program Manager 2021 – 2022

•Established the firm’s franchise consulting practice focused on new or acquired concepts/brand creation, launch (Go to Market Strategies), global Sales and Marketing campaigns/expansion and regulatory filings in Business Services, Home Services, QSR, and many other industries.

Oasis Business Intermediaries – Atlanta, GA

Chief Executive Officer Product Owner Change Management Lead 2011 – 2021

•Directed the sale of more than 500 Main Street, middle market, and franchised businesses to strategic buyers, multi-unit operators, private equity, private investment, and family office buyers across North America, EMEA, and Asia Pacific. Also developed a preferred lending program with SBA lenders, commercial/regional banks, and non-traditional investors to expedite firm closings.

•Led the team in developing and implementing a retail business brokerage Customer Relationship Management (CRM) application known as BIZBROKERCRM (Agile Development) in a global subscription-based SaaS business model.

XpandCRM, Inc. – Atlanta, GA

Chief Executive Officer Product Owner Change Management Lead 2011 – 2021

•Created a new industry standard for business brokerage Customer Relationship Management (CRM) by developing the product according to customers’ needs and implementing Go to Market Sales strategies for proprietary SaaS application known as BIZBROKERCRM, across North America, EMEA, and APAC.

On-Site Health Solutions of Atlanta, LLC – Atlanta, GA

Chief Executive Officer Product Owner Change Management Lead 2015 – 2017

•Recognized by industry experts for launching on-site employee wellness testing for preventing life threatening diseases through early detection at the workplace. Developed HIPAA compliant proprietary back office/CRM system (ORCA) that reduced health insurance premiums for employers and employees, setting new industry standards.

•Managed a team of 100+ Doctors, Nurses, and PAs with 9 direct reports and maintained the $10M budget with full P&L responsibility, focused on ensuring compliance and accurate and seamless insurance billing.

CBI+Team

Chief Executive Officer EVP Mergers & Acquisitions Product Owner Program Manager 2014 – 2015

•Directed/managed corporate HQ, franchise sales and support staff, and developed the firm’s M&A practice across 10 regional expansion offices in the South-Central US.

•Developed and deployed a customized, white-labeled version of BIZBROKERCRM, known as BRIM, to all CBI+ team offices.

Additional Experience:

Sunbelt Business Advisors – CEO CRM Product Owner Project Manager Change Management Lead

Carlson Wagonlit Travel – Director Strategic Management; VP Change Management Implementation

Holiday Inn Worldwide – Director, Strategic Management

Deloitte Consulting – Executive Consultant Engagement Manager

Education & Certifications

Georgia State University – Bachelor of Business Administration; Executive PhD. Candidate

Production & Inventory Management (CPIM) Certified Business Brokers International Intermediary (CBBII) Certified Franchise Consultant (CFC) Project Management Professional Certification (PMP) Scrum Fundamental Certified (SFC) Scrum Master Certification Including Scaled Agile for Large Projects and Enterprises (SMC) Life, Accident Sickness Insurance Licensed (GA-LAS)

Core Competencies

Strategic Planning & Execution

Inspirational & Hands-On Leadership

Global Sales and Marketing Strategies

Technology Solution Design, Development, and Implementation

Client Facing Requirements Definition

VOC Translator for Technical Teams

Diverse Team Building & Development

Business Partner Development

Change Management

Regulatory Compliance

Mergers & Acquisitions (M&A)

Multi-Lingual Communications

C-Suite Presentations & Public Speaking

Stakeholder Engagement

Executive Product Owner

Growth Strategies Global Expansion

Revenue & Profit Generation

Finance Strategies Market Intelligence

Risk Identification & Mitigation

Coaching & Mentoring

Advisory Board Member

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