General Manager Crisis Intervention
Resume:
Anna Magurany
Contact
Mesa, AZ 85204
*********@*****.***
Objective
Seeking a fulfilling role in the field of human services, where I can leverage my compassionate nature, active listening abilities, and crisis intervention skills to empower individuals in their journey towards improved mental and emotional well-being.
Education
University of Arizona
2016-2021
Humanities: French language
emphasis with a minor in Sports
Nutrition
Experience
2013-2015
Server/Hostess• Carrabba’s Italian Grill
Started as a Hostess, where I demonstrated strong people skills in providing a warm and welcoming experience for restaurant guests. My performance led to swift promotions, first to the car-side area, where I excelled in accommodating "to-go" orders with a customer- centric approach. Subsequently, I advanced to the role of Server, continuing to leverage my exceptional people skills to provide attentive and friendly service to our patrons, contributing to a positive dining atmosphere.
2015-2019
Client Specialist/General Manager • The Health Center of Cochise, INC.
Served as a dedicated client specialist with a strong focus on providing individualized care to clients facing a diverse range of physical and mental challenges. This encompassed offering one-on- one support, conducting comprehensive assessments of clients' holistic well-being, and tailoring alternative medicine modalities to address their specific needs. My role also included a critical aspect of crisis intervention, where I promptly and effectively responded to clients in moments of heightened emotional distress, utilizing my expertise to de-escalate situations and ensure their safety and well- being. As a general manager, I also undertook responsibilities related to overseeing the daily operations of the facility, ensuring adherence to established standards of service excellence, and fostering a collaborative and supportive team environment.
2019-2021
Administrative Assistant • Cochise Family Farm
Played a pivotal part in ensuring the smooth and efficient functioning of daily operations. My responsibilities included a diverse range of tasks such as managing and organizing farm records, maintaining up- to-date databases of inventory, crops, and equipment, and assisting with financial record-keeping. I also coordinated schedules and communications, facilitating effective collaboration among farm staff and external partners. Additionally, I handled administrative duties such as managing emails, phone calls, and office supplies, contributing to a well-organized and productive work environment. 2021 – 2024
Member Services Representative
VASA Fitness
Respond to customer inquiries via emails, chats, and phone calls, consistently employing de-escalation techniques to provide swift and effective resolutions to various situations. My expertise in de- escalation allowed me to maintain a calm and professional demeanor while addressing customer concerns. Simultaneously, I managed the processing of payments and refunds for our members, ensuring accuracy and timeliness in financial transactions. My role requires skill in multitasking abilities as I balanced these responsibilities, guaranteeing exceptional customer service and financial accuracy. 2023- Current
Online Crisis Counselor
Volunteers of America Western Washington
Provide immediate emotional support and crisis intervention through online platforms to individuals experiencing mental health emergencies. Conduct risk assessments to determine the level of danger and appropriate interventions for clients in crisis. Utilized active listening, empathy, and therapeutic communication techniques to de-escalate crises and provide support. I am able to maintain detailed and accurate records of client interactions and progress, ensuring confidentiality and adherence to HIPAA regulations. As a team, have been able to collaborate with other mental health professionals, social workers, and emergency services to develop and implement effective crisis intervention strategies and provide/offer referrals to appropriate long-term care and community resources based on client needs. I have participated in ongoing training and professional development to stay current with best practices in crisis intervention and mental health support.
Key Skills
Customer Service
Crisis Intervention and De-Escalation
Administration
Multitasking
Money Management
Social Media
Quickbooks
Excel
Paramount Acceptance
References
[Available upon request.]
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