Supply Chain Customer Service

KAREN EWING

281-***-**** ********@*****.*** www.linkedin.com/in/KarenEwing

supply chain

Experienced in Supply Chain Procurement, Planning, Master Data Set-up and Maintenance, and Backlog Management. Currently looking for a new challenge.

Areas of Strength and Expertise

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Project Lead

Project Management

Procurement

SAP Master Data

SAP Testing

Supply Planning

Vendor Set-up

Relevant Experience

BC FORWARD / HPE (Remote) January, 2022 - December, 2023

Business Operations Analyst II Spring, TX

Handled backlog management for HPE Aruba customer orders. Worked SAP systemic fallouts to progress the orders to the next step - production, delivery and/or invoicing. Conducted system testing for Aruba Supply Chain enhancements to the 2022 SAP S4 implementation. Assisted other departments with testing and documented testing activities in ALM until we switched over to SPIRA. Review Master Data inputs for accuracy and upload data into SAP. Ensure end users receive Master Data updates.

VROOM February, 2021 – December 2021

Customer Service Representative Houston, TX

Assisted customers with Title and Registration requests and issues, from phone calls transferred from the Tier 1 group, to a satisfactory conclusion for the customer and company.

FREUDENBERG OIL & Gas May, 2017-November, 2020

Customer Service Representative Houston, TX

Single contact for major customers for NPI, quoting, order processing and management, returns and all issues. Processed incoming orders by conducting a review of the drawings, specifications, pricing and lead times for accurate delivery dates. Handled Logistics to expedite deliveries. Handled weekly open order reports and incoming sales calls.

TMD STAFFING February, 2017 – May, 2017

Receptionist Houston, TX

Answered multi-line phones for the Corporate Office. Distributed mail and performed assorted clerical office duties. Assisted Payroll in the garnishment of child support payments.

KROGER October, 2015 – November, 2016

Customer Service Associate Cypress, TX

Worked in the Customer Service booth assisting customers with money transactions such as Western Union, money orders, metro cards, bill payments, and reconciling tills for closing. Responsible for answering multi-line phones, making copies, and faxing. Issue lotto tickets, process returns, and handle all issues and/or complaints.

HEWLETT PACKARD December, 1996 – January, 2015

Business Operations Analyst II Houston, TX

Managed operations analysis activities for the organization, including procurement and planning. Acted as an SME for SAP, BEX Analyzer (BW), and SAP Approver. Oversaw supply planning for hardware and software product lines.

Instrumental role in the Pan HP Value Procurement and Supply Planning project

oLead the AMS team for Procurement & Supply Planning

oCreated reports and processes in SAP and Business Objects

oIncreased efficiency in Planning and Procurement by 25%

Automated the weekly scorecard to compile data from systems in to one report

oSaved 10 employees 2 hours per week

Led a project for the Americas to transition products to Singapore for production

Helped move the new Superdome 2 production back to Houston in 2 months

Business Planning Analyst III

Coordinated and distributed monthly executive level metrics in order to provide in-depth analysis and potential solutions. Trained team members in new system applications and updates. Documented and published workflows for each process to update the SOP handbook.

Instituted the procedures for OEM Financial Transactions for the D7C and Calado instances of SAP

Acted as Project Lead for D7C purchase order capability in SAP to site balance material

Resolved communications issues between Foxconn Canada and Ryder with in-person visits

Documented SAP requirements to configure financial transactions for the new Foxconn Juarez site

Functioned as SAP Approver for D7C and Calado for set-up, change access, unlock users and reset passwords

Buyer/Planner III

Led HDD, Optical Drives, and CPUs material positioning and inventory minimization activities that ensure predictable and uninterrupted supply

Chosen to be the instructor for the SAP Material Master Data class

Considered to be the Subject Matter Expert for SAP, SPIES, CCS and Aspect

Handled Logistics for on-time delivery and/or expedite deliveries

Trained all new buyer/planners to ensure proper utilization of systems and workflows

EDUCATION & Training

Completed the Healthcare Information Technology Program, Bryan University

Certificate of Administration, Robert Morris University, Chicago, IL

Green Belt Training

SME SAP Fusion/D7C/Calado

SME BEX Analyzer (BW)

SME Microsoft Office Suite

Seven Habits of Highly Effective People

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