Human Resources Customer Service
Resume:
Valerie Andersen
Phoenix, AZ 85086
***********@*****.***
CAREER SUMMARY
Over ten plus years of experience as an Executive Administrative Professional providing a variety of services in support of management needs. Two years of experience as a Customer Service Representative in a call center environment. Work exceptionally well with people in high-energy environment using strengths in planning and organizing events in support of organizational goals. Committed to serving customers and creating successful outcomes. Strong values of integrity, service, and quality. Specific expertise in the following:
·Able to work independently and as team player
·Confident, professional and willing to accept a challenge
·Multi-task oriented and well organized
·Motivated and able to work under pressure
PROFESSIONAL EXPERIENCE
The Opportunity Tree, Phoenix, AZ March 2020 – October 2023
The Opportunity Tree is a nonprofit organization that provides quality, individualized support to people with intellectual or developmental disabilities in dynamic and innovative environments by providing both day-time, and full-time, programs.
Human Resources Coordinator November 2022 – October 2023
Oversee and support supervisors and employees to further the operations of The Opportunity Tree in providing support and services to Members.
Run E-Verify‘s and maintain I-9 binders.
Notarize Criminal History Affidavits and other documentation as needed.
Supply documentation for audit purposes.
Maintain electronic files for training, etc.
Control and maintain employee driver status, hiring bonus log, referral bonus log, termination log, and tracking log.
Distribute weekly termination list and mail correspondence.
Respond to employee questions regarding time off, benefits, etc.
Point of contact for FMLA paperwork and returning to work and providing notice to key employees.
Human Resources Generalist January 2022 – November 2022
Compile new employee files and ensure compliant.
Create Employee Action Forms for new/rehire and provide necessary paperwork to Payroll
Monitor and maintain OLCR compliance report including entering new employees and terminating out of the system. Ensure all staff satys compliant with all the State of Arizona DPS requirements for Fingerprint Clearance Card process and ensure valid status at all times.
Delta T staff list and files for accuracy
Complete and participate in training webinars to extend my HR knowledge
Run quarterly report to ensure employment type is accurate.
Maintain confidential employee records and files.
Human Resources Administrative Assistant March 2020 - January 2022
Assist new employees with onboarding paperwork; review next steps for employment (orientation and fingerprint clearance card)
Maintain confidential employee records and files.
Control and maintain employee Covid status, driver status, hiring bonus log, termination log
Process all background checks for new employees including DES Central Registry, Office of Inspector General US Department of Health and Human Services, System for Award Management (SAM)
Application management to include supply of required paperwork to Service Coordinators and Assistant Director
Ensure all staff stays compliant with all the State of Arizona DPS requirements for Fingerprint Clearance Card process and ensure current status at all times
Special projects as needed
IAnet, Phoenix, AZ December 2019 – February 2020
IAnet is a privately owned insurance appraisal company that works with Insurance Carriers nationwide and into Canada.
File Delivery Specialist
Process incoming claims for the Total Loss Department.
Work with insurance adjusters and auditors to ensure vehicles are repairable or at the Total threshold.
Facilitate with CCC accurate evaluations to reflect individual claims.
Danone, Scottsdale, AZ August 2019 – November 2019
Danone is a global leader in the nutrition industry. Founded in 1919, it now has a global footprint in Dairy and Plant-Based Products, Early Life Nutrition, Medical Nutrition and Waters. Building on a unique health-focused portfolio and possessing both the creativity and the scale to meet the world’s emerging needs has allowed Danone to be a key player in the food revolution by offering innovative, top-quality products that meet the expectations of consumers at every stage of life.
Customer Service Associate I
Act as the face of the company by proactively leading the resolution of dispenser related issues including troubleshooting and implementing appropriate corrective actions and follow up to ensure customer satisfaction.
Work with customers to determine root cause of dispenser related issues and provide corrective action
Schedule and complete follow up calls on dispenser related issues to ensure resolution to the satisfaction of the customer. Ensure part/dispensers scheduled for return have been received and follow up with customer on new dispenser shipments to ensure delivery. Answer any operational questions customer may have
Write and process orders for consumables, replacement parts and dispensers
Acts a first point of contact to investigate problems and facilitate issue resolution in order to maximize timely and efficient sales order and invoice processing
Input records of each customer call and order entry activity into database. Maintain detailed dispenser information in database and file paperwork
United BioSource Corporation, Morgantown, WV 2018 – 2019
UBC is a healthcare company that provides pharmaceutical support services by partnering with life science companies to make medicine and medical products safer and more accessible. UBC is well known for its ability to generate authoritative, real-world evidence of product effectiveness, safety, and value to assist healthcare decisions and enhance patient care.
Coordinating Center Associate II 2018 - 2019
Provide consistent stakeholder support for assigned programs including document collection, processing, customer service coordination and relations, and other duties as assigned.
·Provide consistent customer service support to all stakeholders within a call center environment
·Monitor, maintain and complete program tasks assigned with the application or as assigned by Manager
·Maintain a working knowledge of program guidelines, medication, and disease being referenced in program materials
·Communicate program information in accordance with the project specific procedures, project specific training documents, and relevant SOPs, through various channels (phone, fax, email)
·Document all communications in the appropriate area of the project application in an accurate, concise, and timely manner as defined within the SOPs and project training materials.
·Ability to identify potential adverse events, medical information requests, and product complaints and escalate as appropriate
·Ensure data entry, data review and confirmation filing/e-filing are completed accurately and in a timely manner
Pampered 4 Paws, Morgantown, WV 2018
Opened in 2004, Riki Hall, owner, offers cage free doggie daycare and grooming. Started out small and has built up a loyal customer base to better serve the people and pets of Morgantown.
·Traveled to customer’s home to let their dog/s out to play and go for walks.
·Stayed at customer’s homes to be with their dog/s while they are away.
Ferro Electronics, Color and Glass, Penn Yan, NY 2004 - 2015
Headquartered near Cleveland, Ohio, Ferro manufactures ceramics, electronic materials, glass and pigments for use in consumer products. The company has 3,900-plus associates and operates facilities in 26 countries.
Administrative Assistant – North America Operations 2010 - 2015
Provided wide-range of administrative services in support of company needs.
·Organized the weekly manufacturing highlights report.
·Took notes at weekly conference calls.
·Prepared monthly presentations for the global operating review.
·Arranged business travel including flights, hotel and rental car.
·Assisted with managing email.
·Maintained company pool car fleet.
·Coordinated charitable donations.
·Managed receptionist duties.
·Managed visitor meetings including their travel.
Administrative Assistant – Plant Manager 2009 - 2010
Provided administrative support to the Plant Manager.
·Maintained company pool car fleet.
·Managed receptionist duties.
·Managed visitor meetings including their travel.
Administrative Assistant – Capital Projects 2007 - 2009
Supported the Capital Projects team in an administrative capacity.
·Maintained the Global Capital Projects files. Appropriations Request support as needed.
·Assisted with expense reports.
·Managed visitor meetings including their travel.
Administrative Assistant – Business Managers 2004 - 2006
Provided administrative assistance to a group of Business Managers.
·Maintained the company pool car fleet.
·Sorted and metered the mail and made sure it went out every day.
·Served as master data coordinator for Electronic Materials globally.
·Maintained the Video Conference Room.
·Maintained the Confidential Agreements.
·Worked with CIBT to obtain Visa’s for employees traveling to overseas countries.
·Helped with the organization of trade shows.
Customer Service 2004, 2006 - 2007
Provided service and assistance to customers.
·Ferro’s ECM and SFM businesses.
·Entered and confirmed orders to customers.
·Maintained orders to ensure they ship on time.
·Faxed Certificate of Analysis to customer on day of shipment.
·Prepared a daily order to be shipped report.
·Attended biweekly shipping meetings.
·Organized the 2004 Sales Orders files for ECM.
EDUCATION
College Degree, Associates in Liberal Arts and Sciences 2011 - 2013
Finger Lakes Community College, Canandaigua, NY
High School Diploma, 1997
Regents Diploma in Science and Math
Varsity Soccer, Ski Club, Eric A. Trust Club, and Spanish Club
G. Ray Bodley High School, Fulton, NY
TECHNICAL SKILLS
Windows 2016, MS Word, Excel, PowerPoint, Intelex SharePoint, SAP, MDM, Groupwise Internet, Microsoft Office Communicator, Google, STARS, Torch, Skype for Business, Outlook, RightFax, iGoldMine 9, ORSOFT 7.5.0 Global, CCC is database, Paylocity, State of Arizona Department of Economic Security, State of Arizona Department of Public Safety Level Once Fingerprint Clearance Card
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