Office Manager

Brittany L. Bryant

OBJECTIVE

Purposeful professional with over 11 years of military experience in leadership and management. Expertise in leading diverse teams, personnel management, training development, and operational efficiency. Proven ability to enhance team performance and foster a collaborative work environment. Seeking a managerial position to leverage my skills and experience, contributing to the support of organizational growth and success.

SKILLS

Quality Programs/ Metrics, & Root Cause Analysis

Ensures compliance with policies & procedures

Develops budget inputs for supervisors

Confidentiality of sensitive information

Mentors, develops, & provides feedback

Fosters culture through concise communication

Microsoft Office, Zoom, & Teams

Conflict management

EXPERIENCE

USAF

Deputy Airfield Manager 07/23 – 09/24, Altus, OK

Collaborates with cross functional departments for construction repair projects on airfield.

Administers and executes human resource programs for 27 direct reports, including leave, pay, promotions, disciplinary actions, performance management, recognition and morale, training and development, and health and safety matters, improving overall team efficiency by 25%.

Consistently maintains professionalism while handling sensitive and confidential information, ensuring 100% compliance with privacy regulations and policies.

Updates documentation for over 30 members to ensure the accuracy of information such as name, date of birth, job title, credentials, supervisor, and performance reports, achieving a 98% accuracy rate.

Participates in 15 employee disciplinary meetings, investigations, and terminations, providing critical input that ensures fair and just outcomes.

Facilitates the allocation of resources, including staff members, equipment, and a $25K budget, optimizing resource use and reducing operational waste by 10%.

Assists the Resource Advisor in managing the organization's budget, developing quarterly and yearly budget worksheets, and monitoring associated expenditures, contributing to a 5% under-budget performance.

Manages and leads a team of 10 trainers to ensure effective training of new hires, decreasing onboarding time and improving initial job performance scores by 20%.

Morale committee member since 2021; assists with newcomer’s orientation and successfully onboarded over 200 employees, enhancing integration and retention highlighting organizational culture, boosting morale, and bolstering camaraderie among staff.

Airfield Management Training & Operations Manager 09/21 – 07/23, Altus, OK

Responsible for daily operations, managed facilities across a 2.7-acre airfield oversaw construction, repair, and safety protocols.

Attended Airfield Operations Workshop to brief 29 Airfield Managers at 12 bases on the effective utilization & best practices of newly developed Command and Control Incident Management Emergency Response Application (C2IMERA) system.

Managed $2.8M airfield marking project. Collaborated project phases with cross functional units, provided contractor escorts, and developed alternate taxi routes for aircraft and drivers, resulting in completion of project 6 months early.

Successfully managed the training and development program for a team of 25. Streamlined process reducing amount of training time by 15% resulting in an increase in overall skill proficiency and job performance.

Conducted annual reviews of training Standard Operating Procedures (SOPs) and Operating Instructions, submitting over 22 recommendations to management that improved training efficiency by 20%.

Collaborated with cross functional departments on an $815K facility upgrade and $544K digital airfield surveillance project.

Effectively coordinated course enrollment for 25 members, scheduled over 60 training sessions annually, and tracked progress to ensure a 98% course completion rate.

Ensured all 18 members completed on-the-job training requirements within specified timelines, awarding over 21 certifications in total.

Maintained accurate and up-to-date training records for all 25 members, resulting in a 95% compliance rate during audits.

Monitored training status and reported deficiencies to staff, developing customized training plans for 4 members facing challenges, which led to a 25% improvement in their performance.

Led team through the execution of 7 Self-Assessment checklists, meticulously evaluated 458 Air Force Instruction requirements resulting in zero discrepancies. Recognized as a “Superior Performer” and contributed to a “Highly Effective” organizational rating.

Airfield Management Operations Supervisor 08/17 – 09/21, England, UK

Supervised a team of 6 direct reports, conducting over 50 feedback sessions and performance evaluations annually, resulting in overall team productivity and confirming promotion status for 8 team members.

Created and managed monthly work schedules for 15 members, accounting for job training, appointments, sick days, parental leave, vacations, and deployments, ensuring 100% coverage and minimizing scheduling conflicts.

Assisted over 20 members with in-processing and relocation, providing necessary resources and support to ensure a smooth transition, leading to a 90% satisfaction rate among relocated members.

Functioned as the primary point of contact for over 30 members' concerns, conflicts, and grievances, resolving 95% of issues within one week, which contributed to a 20% improvement in team morale.

Increased employee job satisfaction by implementing the organization's reward system to recognize top performers, resulting in a 10% reduction in turnover rate.

Airfield Management Shift Lead 01/13 – 08/17, Wichita, KS

Maintained and organized over records and reports, ensuring proper disposal at the end of their lifecycle, resulting in a 20% improvement in record-keeping efficiency.

Verified the completeness and accuracy of daily paperwork submissions according to Air Force policies and procedures, reducing error rates by 15%.

Trained and documented the progress of 15 new members, ensuring successful completion of their training programs within the designated time limit, leading to a 100% training completion rate.

Prepared and submitted 12 quarterly awards packages for members, resulting in a 30% increase in award recognition within the unit.

Fostered and maintained relationships and partnerships with customers, stakeholders, and peers.

EDUCATION

Master’s – Business Administration in Health Care Management/ Herzing University o Accredited by Higher Learning Commission (HLC)

Bachelor’s – Business Administration/ Georgia State University o Accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)

Associate’s – Aviation Management/ Community College of the Air Force

HRCI certification/ Coursera - in Progress

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