Customer Service Account Executive

Mark W. Tomlin ************@*****.***

Maxwell, Texas 78656 (Austin Area) Primary: 512-***-****

PROFESSIONAL SUMMARY

Sales Professional with eclectic mix of business experience:

Sales, Marketing, Software Development, Tech Support, Customer Service, Lending and Insurance

Bachelor’s Degree in Business Administration – Concentration: Business Computer Methods Objective:

Software Sales Rep, Business Development Rep, Account Executive, Account Mgr or similar position EXPERIENCE

Independent Contractor – Uber & zTrip Taxi Service Jan 2024 to Present Deliver high-quality, personalized transportation services to residents and visitors from around the world. Use considerable people skills to foster strong customer relations and satisfaction. Operate as a professional driver across Uber rideshare platform and zTrip Taxi Service providing safe and timely transportation. Acquiring advanced customer service experience through direct interaction, addressing diverse client needs and preferences.

Insurance Sales – SelectQuote Jul 2023 to Jan 2024 Drove sales, enrollment, and customer service for Medicare Advantage Plans during the Annual Enrollment Period (AEP). Excelled at engaging with potential and existing customers, explaining plan features, and guiding them through the selection process. Demonstrated expertise in relationship building and fostering trust and loyalty with clientele. Utilized in-depth knowledge of Medicare products to tailor solutions to individual needs, ensuring customer satisfaction and retention. Collaborated effectively with cross- functional teams to streamline enrollment procedures and enhance the overall customer experience. Temporary Positions – Adecco and Manpower Jan 2023 to Jul 2023 Assumed diverse roles in temporary assignments, quickly adapting to new environments and responsibilities after relocating across states. Excelled in positions leveraging extensive experience to deliver results in fast- paced settings. Demonstrated strong relationship-building skills, contributing to team dynamics and client satisfaction. Maintained consistent performance, exhibiting reliability and dedication to meeting organizational needs.

Caregiver & Trust Administrator Apr 2019 to Jan 2023 Administered comprehensive care for an aging parent, ensuring comfort and overseeing all aspects of daily living. Managed household operations, including finance, scheduling, and maintenance. Navigated complex trust administration tasks with attention to detail and confidentiality. Insurance Sales – Lake Cook Insurance Group, Reserve National, eTeleQuote Apr 2017 to Apr 2019 Cultivated strong client relationships while selling Property & Casualty, Health, and Medicare Insurance products. Demonstrated comprehensive product knowledge to assist clients in understanding complex insurance offerings. Developed tailored insurance solutions to meet individual client needs, ensuring optimal coverage and customer satisfaction. Managed a diverse portfolio of insurance products, adapting to market trends and regulatory changes. Maintained up-to-date knowledge of insurance industry developments to provide accurate advice and services. Warehouse Worker – Amazon Fulfillment Sep 2016 to Apr 2017 Worked with advanced robotic machinery for efficient picking and packing of customer orders. Ensured timely shipment of products in alignment with Amazon Fulfillment’s rigorous distribution standards. Cross- trained in multiple warehouse functions to support various operational needs. Adapted quickly to new procedures and technologies, maintaining productivity in a fast-paced environment. Collaborated with team members to meet and exceed daily performance targets. Independent Contractor – Uber, Lyft, HandyBook, TaskRabbit Oct 2014 to Sep 2016 Delivered high-quality, personalized services to homeowners, renters, and small business clients, fostering strong customer relations and satisfaction. Operated as a professional driver across rideshare platforms Uber and Lyft, providing safe and timely transportation. Acquired extensive customer service experience through direct interaction, addressing diverse client needs and preferences. Customer Service Representative – EZ Solutions Mar 2014 to Sep 2014 Executed loan officer responsibilities within a dynamic car title loan environment, adeptly managing both inbound and outbound sales communications. Conducted thorough screening of applicants to assess qualification and risk for collateral-based lending. Articulated loan terms and conditions with clarity to potential clients, ensuring comprehension of financial commitments. Facilitated the transition of applicant files to the underwriting department, maintaining efficiency and accuracy in documentation. Independent Contractor – Uber Rideshare Oct 2013 to Mar 2014 Delivered high-quality, personalized transportation services to residents and visitors from around the world, building strong customer relationships and satisfaction. Operated as a professional driver on the Uber rideshare platform providing safe and timely transportation. Acquired extensive customer service experience through direct interaction, addressing diverse client needs and preferences. Mortgage Loan Officer / Specialist – Bank of America 2012 to 2013 Managed high-volume inbound calls as a Residential Mortgage Loan Officer specializing in loan origination for FHA Streamline mortgages. Guided customers through the process of loan qualification and application. Executed mostly refinance loan transactions with a strong focus on compliance and customer satisfaction. Developed expertise in tailoring financial solutions to meet individual client needs. Cultivated and maintained client relationships, ensuring a smooth and efficient mortgage process from initial contact through to closing.

Courier – Specialty Freight & Courier 2011 to 2012 Executed timely and accurate route deliveries, catering to a diverse client base including hospitals, medical offices, automotive businesses, and general commercial establishments. Established and maintained strong customer relationships across various sectors, ensuring satisfaction and repeat business. Adapted to dynamic delivery demands, handling on-demand call-in requests with efficiency and professionalism. Navigated delivery routes effectively, optimizing time management to meet tight schedules. Real Estate and Mortgage Sales Agent – Exit Realty et al 2002 to 2010 Managed a dual role as Realtor and Mortgage Sales Agent and engaging in both retail and wholesale mortgage sales. Advised homebuyers on financing options, prequalified prospects, and marketed properties effectively. Structured transactions and provided brokers with expert guidance on program selection and loan funding. Cultivated and prospected new business, leveraging strong relationship-building skills to expand client base and drive sales.

CREDENTIALS

Bachelor of Science Degree Associate of Arts Degree Business Administration Business Administration

Cal State Univ – Long Beach Long Beach City College

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