Customer Service Social Media

As a seasoned professional, I have dedicated ** years to perfecting my craft in customer service. My journey has taken me through various roles, each adding to my wealth of experience. I have spent 17 years at Ashley Furniture Industries and Alorica

(UPS), honing my skills as a Customer Service Specialist. My forte lies in resolving customer complaints with ease and proficiency. But what sets me apart is my adaptability and unwavering positivity. No challenge is too big for me to handle, as I am always armed with effective communication and personalized service. With my expertise, I can turn any customer's frown into a smile. And navigating through multiple computer applications is a breeze for me. Whether it's through phone, chat, or email, I can seamlessly provide top-notch service. My secret? A genuine passion for making customers happy. SOCIAL MEDIA ESCALATIONS AGENT — Ashley Furniture Industries Tampa, January 2020 - July 2024

CUSTOMER SERVICE REPRESENTATIVE — Alorica (UPS)

Tampa, October 2007 - January 2020

Joseph Gibbs

Phone 813- 245-8297

Email ***********@***.***

Address Tampa, FL 33619

• Microsoft Office • Excel

• Outlook Express • CRM

• Social Studio • Emplifi

• TurnTo • Podium

• Customer needs determination • Adaptability and Flexibility

• Positive Attitude • Customer Complaint Resolution

• Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.

• Provided excellent customer service, demonstrating strong communication and interpersonal skills.

• Built positive relationships with customers through consistent follow-up communications.

• Trained new agents on company policies, procedures, systems and processes.

• Successfully handled escalated calls with patience and understanding.

• Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty.

• Processed orders, returns, and exchanges according to company policies and procedures.

• Followed up with customers to maintain satisfaction and encourage repeat business.

• Managed incoming calls, emails, and chats to address customer needs and concerns.

• Attended team meetings regularly to discuss challenges faced by department.

• Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Consistently influenced customers to purchase products and services, achieving sales targets. Regularly selected to host VIPs during official visits to Tampa. Recognized for numerous customer commendations through calls and emails. Recipient of multiple recognition awards from 2007 to 2009. Maintained perfect attendance from 2007 to present. Effectively communicate via email and inbound/outbound calls with UPS Managers, UPS Call Centers, Strategic Account Customers, UPS Account Executives, and back-office team members on a daily basis.

•

• Provide prompt and accurate information to all customers, assisting them in a warm and professional manner.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Responded to telephone inquiries and complaints following standard operating procedures. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

•

• Addressed customers courteously using suitable methods and problem-solving skills.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Assisted with training and mentoring new team members.

• Remained open to feedback from supervisor and peers to build and improve skills set. ASSESSMENTS & ACCOMPLISHMENTS

Contact this candidate