Truck Driver Information Technology

R O D O L F O R O S A S

**** ******** ******, *********, ** 78552

Cell Phone: 956-***-**** Email: ***********@*****.*** J O B O B J E C T I V E

Looking for employment with various Online Retailers or work within different Information Technology environments. Be a professional as an Information Systems Analyst, Computer Operations Analyst, Help Desk Analyst or a Customer Service Representative, which will utilize my extensive and varied computer experience. I also have a valid Commercial Driver License and am interested in working for your company as a professional truck driver. S U M M A R Y

• Worked for several companies with very dynamic environments and have experienced consolidations, expansions, and relocations of Data Centers. This experience has given me a better understanding of new technologies and a better vision of the direction the IT industry is going.

• Worked with different levels of management and user communities, which has given me great verbal and written communications skills and a strong technical background. This has instilled leadership, teamwork and professional work ethics as my better qualities.

• My experience and knowledge will give me a solid understanding of your company commitments and strive for department goals. I will provide management with my expertise and make my recommendations with confidence and will be able to fulfill my new challenges.

• I am easy to get along with, enjoy working with people and get gratification in helping others. Enjoy devoting my time and work effort for a successful company that respects me as an individual, practices merit, performance recognition and promotes from within.

P R O F E S S I O N A L E X P E R I E N C E

POINT DEDICATED SERVICES – Troy, MI October 2023 – Current 2024 Dedicated Account – Troy & Laredo Terminals – Commercial Driver’s License - Class C HOGAN TRANSPORTS, INC. – ST LOUIS, MO June 2021 – September 14 2023 Dedicated Account – Dollar Tree Truck Driver – Commercial Driver’s License - Class C CONTRACT FREIGHTERS, INC. (CFI) – JOPLIN, MO November 2020 – May 2021 Over The Road Truck Driver – Commercial Driver’s License - Class C PASCHALL TRUCK LINES, INC. – MURRAY, KY July 2020 – October 2020 Over The Road Truck Driver – Commercial Driver’s License - Class C UNEMPLOYED LOOKING – HARLINGEN, TX December 2019 – June 2020 SCHNEIDER NATIONAL CARRIERS – DALLAS, TX October 2019 – November 2019 Over the Road Truck Driver – Commercial Driver’s License - Class C R O D O L F O R O S A S Page 2

UNEMPLOYED LOOKING – HARLINGEN, TX August 2019 – September 2019 CR ENGLAND TRUCKING – CEDAR HILL, TX December 2018 – July 2019 Over the Road Truck Driver – Commercial Driver’s License - Class C RETIRED – HARLINGEN, TX May 2013 – November 2018

LEGISLATIVE COUNSEL BUREAU (Data Center) – SACRAMENTO, CA 2010 – 2013 Information Technology Specialist I, Range C

At LDC, we monitored the OS/390 mainframe operating system, large servers, midrange, and client/server computer systems. Provided support for the operation, monitoring, installation, configuration, and backup/recovery methods in support of client/server computer systems. Managed and maintained production data processing environment and performed and validated service availability. Updated LEGINFO, IS websites, Daily File, Bill Analysis Deletes, running UNIX scripts, manipulating directories, and modifying JCL on production job schedules. Pro-active in identifying and resolving moderate to complex issues that would impact the availability of servers and services. Trouble shoot scheduling problems by modifying, maintaining, and monitoring the Production Schedule using Control-M. Performed complex analysis and problem-solving tasks on computer systems, related peripheral equipment and applications. Including Linux, Solaris, and Windows servers and utilize HP Systems Insight Manager (HPSIM) and Nagios to monitor and trouble shoot Network problems. Lead Information Technology Specialists teams and school interns on daily operational tasks and projects. Worked different shifts whenever needed and overtime in order to meet production deadlines, since Data Center had 24/7 availability.

COUNTY of SACRAMENTO – SACRAMENTO, CA 2002 – 2010

Information Technology Analyst – Server Operations Support (November 2007 – July 2010) Trained and assisted with the installation of the NetPlus application, which is Sacramento County’s accounting, telephone billing and telecommunications system. NetPlus application administrator, did maintenance, upgrades, troubleshooting system problems, helped users with their requirements and generated Crystal Reports. Also helped with de-installing TOMS the old telephony system and cleaned the data before migrating it to NetPlus. Telecommunications Systems Assistant – OCIT – ECS Department (May 2002 – November 2007) Maintained and updated Telecommunication Service Requests (TSR’s) in Sacramento County’s telephony database called Technology On-Line Management System (TOMS). Helped with telephone installations, tested phones, did telephone inventory, generated reports and helped out with various Networking and Telecommunications projects. Acting Lead or Senior IT Technician, wrote procedures and trained computer operators.

• Took Z/OS and Personal Development classes and online courses and attended seminars. FUJITSU (Amdahl) CORPORATION – SANTA CLARA, CA 2000 – 2002 Operations Analyst

Coordinated and monitored to the resolution of hardware, software and network problems. Scheduled and monitored production jobs, corrected abends by doing JCL overrides and restarts. Did IPLs and switch coupling facilities.

• Did hardware installations, relocated Operations workstations, controllers & hub.

• Installed VERITAS Backups software, wrote procedures and trained operators.

• Created and maintained Lotus Notes database for Operations procedures with hyper-links.

• ISO project coordinator, wrote & maintained procedures to ISO standards. FRANKLIN & TEMPLETON – RANCHO CORDOVA, CA 1999 – 2000 Operations Analyst

R O D O L F O R O S A S Page 3

Computer Operations Coordinator for Y2K project on 2nd shift. Coordinated and monitored the resolution of hardware software and Network problems. Scheduled, tested and monitored production jobs, corrected abends, did JCL overrides and restarts. Did IPLs with different dates and executed and monitored backups.

• Team member for Y2K testing and compliance certification.

• Answered Help Desk calls and resolved 2nd level problems and provided Operations Support.

• Wrote, tested and maintained code, installed automation upgrades and patches and wrote procedures for the Automation Department. Attended various automation conferences representing my company. DIALOG CORPORATION – PALO ALTO, CA 1997 – 1999

Operations Analyst

Coordinated and monitored the resolution of hardware, software and Network problems. Scheduled and monitored production jobs which updated Internet data, corrected abends, and did JCL overrides and restarts. Performed IPLs, printed and sent reports to customer, executed and monitored mainframe and server backups.

• Supervised computer operators on grave shift for several months.

• Coordinated all hardware and software changes during maintenance window.

• Provided training for computer operators and wrote Computer Operations procedures and documentation. COUNTY of STANISLAUS – MODESTO, CA 1996 – 1997

Help Desk Analyst

Assisted MIS in automating Help Desk processes. Familiarized, learned and assisted user community, documented and tracked problems to resolution on applications, client server, operating systems, Network, PC, and telephony hardware and software. Documented standards and procedures for Help Desk, researched and evaluated various problem tracking applications for Stanislaus County.

• Team member for implementation and installation of problem tracking application for Stanislaus County. IBM / SIEMENS CORPORATIONS (ROLM Company) – SANTA CLARA, CA 1979 – 1995 Automation - Computer Operations Analyst

Coordinated and monitored the resolution of hardware, software and Network problems. Responsible for scheduling and monitoring of production jobs, mainframe and server backups, corrected abends, did JCL overrides and restarts. Supervised and trained computer operators, wrote procedures, gave presentations, performed IPLs and was project coordinator for various projects in Computer Operations Department.

• Setup new Data Center: Setup work stations, responsible for ordering manuals, writing procedures, training operators, helped Hardware Planner with budget and was involved with procurement process on hardware purchasing.

• Cross trained computer operators in 3 different computer operations environments including Data General, Hewlett Packard and IBM platforms.

• Computer Operations liaison for creating in house programs for manufacturing, production, inventory control and warehouse applications.

• Consolidated 3 small Data Centers into main showcase Data Center. Eliminated replication processes, phased out several mainframes, applications, programs and various peripheral devices. Automated various Computer Operator functions, decreased operator intervention by 50%, eliminated 30% of abends, consolidated media libraries and phased out 3420-reel tapes.

• Worked with IBM Engineers to clean up raised extra cables, installed bus and tag channel cables for Mainframes, DASD and controllers, fiber optic cables, and coax cables. Have experience on Chpid and channel configuration attaching various peripheral devices to operating system. R O D O L F O R O S A S Page 4

• Did operator performance evaluations, coordinated operator cross training in the different mainframe environments, responsible for operator education by scheduling online and classroom courses, training seminars and personal development classes.

E D U C A T I O N

CDL License 01/2019 – Truck Driver – CR England Premier Truck Driving School – Headquarters – Salt Lake City, UT Certification 05/2009 – System Administrator – VENTRAQ, Inc. Headquarters – Gaithersburg, MD. Certification 06/1993 – Computer Operations Automation – VOTEK, Inc. – Huntington Beach, CA. Certification 06/1981 – Computer Science/Accounting – IBM Corporation – San Jose, CA. & Arlington TX. B.S. Degree 06/1978 – Computer Science / Accounting – San Jose State University – San Jose, CA. A.A. Degree 06/1974 – Computer Science / Accounting – Modesto Junior College – Modesto, CA. A C H I E V E M E N T S A N D AWARDS

• Special dinner invitation for the entire Y2K group for a job well done on the Y2K testing.

• Certificate for Night on the Town dinner for 2 for outstanding performance and achievement.

• IBM Quality Plus (Q+) award and dinner for two for output reduction and printer elimination.

• Recognition award for helping with setting up the ROLM Data Center in Santa Clara.

• IBM Computer Operations Training Program (Equivalent to B.S. Degree in Computer Science).

• Junior Achievement – sponsored High School students start a business and sell their products. R E F E R E N C E S

References will be provided upon request.

Last Updated: 08/07/2024

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