Customer Service Call Center

THOMAS MARTIN

**** ******* ** *******,** ***** ********@*****.*** 901-***-****

QUALIFICATIONS SUMMARY

Ability to work in a fast-paced atmosphere

Moderate computer skills, Microsoft Word,Excel,XpDS,

Work equally well independently and as part of a team

Variety of experience of over 1 year ranging from retail, customer service, call center,clerical, warehouse, security operations,security management hospitality services and management

Proficient in Microsoft office

PROFESSIONAL EXPERIENCE

Amazon Warehouse Fulfillment Center - VAR

FC Associate l, L1 Nov 2023 to Feb 2024

At Amazon fulfillment center our job is to selecting, packing, and shipping orders in some cases for our super fast 2hr or less delivery service. I also perform into small groups in the warehouse to ensure items are retrieved, organized, and shipped in a timely manner. The work environment is often characterized by the use of technology, strict productivity targets, and a focus on efficiency. Overall as a Amazonian I grew great communication skills and lectures pertaining to other individuals you’ll also be stronger with on time ongoing situations stronger mindset as well.

Jimmy John’s

FOH/Crew member March 2022 to July 2022

During my job I give customers the best customer service ever, be positive, happy, smile, and provide good feedback while working on my hospitality customer support. I made jimmy John’s sandwiches as well and was a cashier but mostly took care of guests orders pushing them to the next step and out the door swift and fast In the most professional positive way ever.

Hilton hotel

HM/ - House Man August 2023 to Nov 2023

I was high key responsible for making sure the hotel was properly clean before breakfast, lunch, and dinner . Also I managed keeping each floor and level vacuumed, cleaned and smelling properly. Lastly we made sure new sheets covers and pillow, trash dumped, reinsured soap and towels were orderly put in the sponsored position.

18 ways wingz and thingz

December 2020 to March 2021

I worked as a chef

Doing my time working here I prep my area by making sure everything was in its right position and put on my mandatory attire before I started cooking and making the printed receipts items to cook the menu food for the guest/costumers.

Retail sales associate May 2021 to September 2021

My Job consisted of training, mentoring and motivating all Front -End employees in a manner which builds and sustains a high performing team that minimizes turnovers. I worked with complying sales an putting out merchandise and equipment from all over the U.S. I reconciled tills and safe, processed daily deposits and counted all cash, checks and other forms of payment.

Burlington Cost Factory

Customer service/ retail sales associate/cashier October 2021 to August 2022

As a customer service representative, my job consisted of recommending and helping customers select merchandise based on their needs. I exchanged returned merchandise for customers quickly and efficiently. Exercising sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction was also a part of my job duties. I also confirmed that appropriate changes were made to resolve customers' problems, informed customers about sales and promotions in a friendly/engaging manner and tracked down sources of special products or services to

meet customers' special needs.Also I was and big help on the floor with certain merchandise and checking customers out on the register .

EDUCATION

I graduated with my high school diploma May 21,2023 from Melrose High School

Achievements and academic awards

REFERENCES

Jelani Barr (Personal) Politician /Political Candidate

Phone Number: 662-***-****

Mary Liz Keys (Professional) Walmart

Phone Number: +1-901-***-****

Jasmine Clark (Professional)

Phone number: 757-***-****

Contact this candidate