Marketing Coordinator Social Media

JOSEPHINE

HADDAD

Email: *******@*******.*** P:201-***-****

EDUCATION

BACHELOR OF SCIENCE

Business Marketing /

Communication, Information Technology Studies

Rutgers University

Graduated December 2022

RELEVANT CERTIFICATIONS

• Webex

• Salesforce

• Business Writing

SKILLS

• Demand generation

• Marketing Strategy

• Customer marketing

• Market research and analysis

• Product messaging development

• Cross-functional collaboration

• Written and oral communication

• Presentation skills

• Fast learner and detail-oriented

• Relationship building

• Self-motivated and innovative

• Project management

• Analytical thinking

LANGUAGES

• Moderate Arabic

WORK EXPERIENCE

Advocacy Marketing Coordinator

L'Oreal Berkeley Heights, NJ September 2023 - Current

● Customer Consultation: Conduct virtual consultations with customers to understand their skincare, makeup, and beauty needs. Ask questions to assess their skin type, concerns, and preferences.

● Product Recommendations: Based on the customer consultation, recommend LOréal products that align with their needs and preferences. Explain the benefits and features of these products.

● Digital Communication: Interact with customers via various digital channels, such as chat, email, social media, or video calls, to provide beauty advice and answer their questions.

● Product Knowledge: Stay updated on L’Oréal’;s product offerings, including new launches, ingredients, and formulations. Be knowledgeable about the latest beauty trends and techniques.

● Personalized Beauty Plans: Develop personalized beauty routines or regimens for customers, including recommendations for daily skincare routines, makeup looks, and product usage.

● Product Demonstrations: Conduct virtual product demonstrations to showcase how to use L’Oréal products effectively. This may involve applying makeup or demonstrating skincare routines.

● Problem Solving: Address customer concerns and issues related to product performance, allergies, or skin reactions. Provide solutions or escalate issues as necessary.

● Data Analysis: Utilize customer data and analytics to identify trends and patterns in customer preferences and behaviors. Use this information to optimize product recommendations and marketing strategies.

● Compliance: Ensure that all recommendations and advice adhere to industry regulations and guidelines, especially regarding skincare and makeup ingredients.

● Sales Support: Act as a supportive element to the sales team by driving product awareness, suggesting upselling or cross-selling opportunities, and contributing to overall sales targets.

● Training and Development: Stay updated on training and educational materials provided by L’Oréal to enhance

● product knowledge and customer service skills.

● Collaboration: Collaborate with other departments, such as marketing and product development, to provide customer insights and feedback, contributing to product improvement and innovation.

● Technology Proficiency: Be proficient in using digital tools and platforms, such as CRM systems, video conferencing software, and social media platforms, to engage with customers effectively.

● KPI Tracking: Monitor and report on key performance indicators (KPIs), such as customer satisfaction scores, conversion rates, and sales metrics, to assess the success of the digital beauty advisory program.

Lead Operations Associate

J.P. Morgan Chase & Co. Morristown, NJ May 2022— June 2023

●Analyzed operational data to identify inefficiencies and implemented solutions resulting in a 15% increase in productivity. .

● Collaborated with cross-functional teams to streamline processes and improve customer experience.

● Demonstrated expertise in risk management, identifying potential operational risks and implementing proactive measures to mitigate them, ensuring operational continuity and safeguarding assets.

● Prospected leads and implemented a successful direct marketing campaign, consistently meeting weekly quotas.

● Proficient in utilizing data analysis and reporting tools to monitor operational performance, identify areas for improvement, and implement strategies to enhance operational efficiency.

● Generated comprehensive reports and presentations for senior management, facilitating data-driven decision-making.

● Established and monitored key performance indicators (KPIs) to track team performance, resulting in a 25% increase in productivity.

Marketing and Advertising Intern

Moxie LLP Morristown, NJ May 2021 – January 2022

● Assisted in the development and execution of marketing campaigns, contributing to a 20% increase in client engagement.

●Conducted market research and analysis to identify emerging trends and opportunities for client projects.

●Supported the sales team with lead generation activities and CRM database management. Administrative Assistant

Muse Magazine Remote January 2021 – June 2022

●Highly organized and detail-oriented, with a proven track record of managing complex calendars, travel arrangements, and scheduling meetings.

●Excellent communication skills, both written and verbal, demonstrated through professional correspondence and effective collaboration with team members.

●Experience in handling confidential information and maintaining a high level of discretion in a fast-paced office environment.

Retail Operations Manager

Ulta Beauty Wayne, NJ September 2017— April 2021

●Managed daily store operations, including inventory management, staff scheduling, and customer service, resulting in a 10% increase in sales revenue.

●Led a team of 15+ employees, providing training and guidance to ensure adherence to company standards and goals.

●Implemented marketing initiatives to drive foot traffic and enhance brand visibility in the local community.

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