Customer Service Assistant Manager
Resume:
Annette Gay
Augusta, GA *****
************@*****.***
Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 20 years in field managing housekeeping teams. Experience working in mid-range hotels with primarily business traveler guests.
Work Experience
Laundry Supervisor
Holland America Line Fairbanks - US
April 2022 to June 2022
Trained and mentored all new personnel to maximize quality of service and performance. Adhered to safety protocols by enforcing proper equipment usage. Directed team of 34 personnel in busy hotel with 666 rooms. Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces. Head Housekeeper
Best Western Hotel Augusta - US
October 2021 to April 2022
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Directed team of 12 personnel in busy hotel with 68 rooms. Managed laundry sorting, washing, drying and ironing. Restocked room supplies such as facial tissues for personal touch with every job. Trained and mentored all new personnel to maximize quality of service and performance. Completed laundry services with special attention to care instructions for hand-washing and dry cleaning. Assistant Manager
Royal Inn Motel Richmond Hill - US
October 2019 to October 2021
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Developed organizational structure to outline and direct rules, roles and responsibilities. Monitored security to protect employees, customers and property. Established objectives to offer team members clear roadmap to help company achieve overall goals. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Helped with planning schedules and delegating assignments to meet coverage and service demands. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Made hiring recommendations to increase company's productivity and profitability with quality workers. Assistant Manager
Baymont inn & Suit Hotel Augusta - US
March 2019 to October 2019
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit report to assess company efficiency. Developed organizational structure to outline and direct rules, roles and responsibilities. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assisted in organizing and overseeing assignments to drive operational excellence. Head Housekeeper
Motel 6 Hotel Augusta - US
January 2018 to March 2019
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Completed schedules, shift reports and other business documentation. Restocked room supplies such as facial tissues for personal touch with every job. Evaluated employee performance and developed improvement plans. Placed orders for housekeeping supplies and guest toiletries. Managed laundry sorting, washing, drying and ironing. Trained and mentored all new personnel to maximize quality of service and performance. Disposed of trash and recyclables each day to avoid waste buildup. Improved process efficiency through effective inventory control in alignment with client standards. Education
techlogy And Customer Service
Georgia Central Technical College Puliski
August 2002
GED GED
DeSoto Adult Learning Center - DeSoto, FL, US
Skills
• Ordering cleaning supplies
Sorting and washing laundry
Payroll understanding
Window cleaning
Performance improvements
Cleaning and sanitation
Folding clean laundry
Cleaning bathrooms
Training and mentoring
Employee scheduling
Inventory replenishment
Assessments
Cleaner fit — Highly Proficient
August 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Completed
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Supervisory skills: Motivating & assessing employees — Familiar September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Attention to detail — Completed
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Retail customer service — Familiar
June 2022
Responding to customer situations in a retail setting Full results: Familiar
Inside sales — Completed
September 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Food service fit: Crew member — Highly Proficient
September 2021
Measures the traits that are important for successful food service crew members Full results: Highly Proficient
Administrative assistant/receptionist — Completed
October 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Front desk agent (hotel) — Proficient
February 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Food service: Customer situations — Familiar
November 2022
Identifying and addressing customer needs in a food service setting Full results: Familiar
Basic maintenance and repair — Familiar
February 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Familiar
Workplace safety — Completed
February 2023
Using safe practices at work
Full results: Completed
Administrative assistant/receptionist — Completed
October 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Warehouse shift leader — Proficient
July 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate