Customer Service Mortgage Loan
Resume:
Antwon Anderson
Mortgage Loan Specialist */Lock desk specialist
Glen Allen, VA 23060
********@*****.***
Worked in capital markets/ retail assisting loan officers, processors and customers with mortgage loans Authorized to work in the US for any employer
Work Experience
IT repair technician
Sparks Group/ Xerox (contract)-Ashland, VA
May 2024 to Present
Diagnose and repair laptops to be shipped for refurbishing. Receiving lab tops through intake and scanning them in. Also complete QA test diagnostics and rebooting with PowerShell usb drives and completing BIOS Pass and updating software and firmware Home Preservation Specialist I
Truist-Richmond, VA
October 2023 to April 2024
Answered inbound and outbound calls from clients to provide assistance for clients mortgage payments and provide alternate payment options and assistance before going to foreclosure. Lab technician / specimen collector
Axelon staffing for Abbott toxicology (contract)-Midlothian, VA September 2023 to October 2023
Collected body fluid specimens for testing and processing to ship for results. Entering data for specimens into a database.
Loss mitigation senior specialist doc prep
ASK Staffing/ Truist (contract)-Richmond, VA
March 2022 to August 2023
Provided excellent customer service in Mortgage Default Operations/ Review and Qc and Qa loss mitigation documents for clients to ensure quality Also performed administrative duties such as shipping and printing loss mitigation documents such as forbearance documents, deferrals and trial periods for clients to Usps and fedx. Placed notary and borrower stickers for signatures to be signed in loss mitigation documents. Shipped hardware and work related documents to teammates as well.
Hybrid /work from home to finish special projects and complete Overtime. Excelled in Usage of MSP and Black Knight systems, foreclosure documents. Home mortgage lock desk associate
Citizens-Glen Allen, VA
August 2021 to January 2022
I worked in the home mortgage lock desk department. Duties included extending, pricing, and changing loans. Also completed buy downs and renegotiations for rates and handled special reports. Mortgage Loan Specialist III/ Lock desk specialist/Customer service SunTrust Bank Inc now Truist-Richmond, VA
June 2015 to August 2021
• As a Mortgage Loan Specialist and I worked in a call center environment within capital markets Secondary Lock desk providing customer service . Also was responsible for locking loans,pricing, extending and many other pricing task in mortgage loans. Also I have knowledge of the Empower origination system and work with FHA/VA government loans, Rural development bond loans etc. Worked with Microsoft excel/data entry and pricing quotes for loan officers and borrowers/customers Warehouse Associate/Forklift Operator
Randstad USA/ Wholesale Millwork-Richmond, VA
May 2012 to June 2015
Fork lift operator and packed lumber to be shipped. Shipping and receiving logistics
Mortgage loan operations specialist/processing
Express Professionals/SunTrust-Richmond, VA
February 2008 to May 2012
Worked in correspondence mortgage operations. Completed data entry duties for correspondence loans. Loan Processing operations payments /customer support/filing documents. Experience with usage of Xerox copier, scan, print, and fax
Education
High school or equivalent in Carpentry
Old Dominion Job Corps - Monroe, VA
February 2003 to July 2003
High school or equivalent
Old Dominion Job Corps
Skills
• Microsoft Outlook/ Microsoft Excel (7 years)
• Pricing (5 years)
• Banking (9 years)
• Fair Housing Regulations (5 years)
• Capital markets (5 years)
• Shipping & receiving (3 years)
• Time management (2 years)
• English (10+ years)
• Credit Analysis
• Loan Origination (1 year)
• Customer service (6 years)
• Typing (10+ years)
• Loss Prevention
• Customer support
• Clerical experience
• Office management
• 10 key typing
• Word processing
• Multi-line phone systems
• Laboratory experience
• Specimen collection / processing
Languages
• English - Fluent
Certifications and Licenses
Driver's License
Assessments
Analyzing data — Proficient
December 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Attention to detail — Proficient
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Legal skills — Proficient
May 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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