IT Analyst/Engineer
Resume:
Scott M. Anderson
****************@*****.***
Information Technology Engineer
Certifications:
CompTIA: Network+, CompTIA: Security+, Continuum Certified Engineer, Integrating Macs, CEH, FEMA Disaster Recovery
Currently preparing for: AZ-900
Core Competencies:
●Network Infrastructure
●Security Administration
●Server Support
●LDAP
●Azure/O365 Exchange Admin
●VMWare/Nutanix
●Citrix
●SCCM Administration
●Mobile Devices
●MFA
●NPDVI, RDP, ETC.
●Disaster Recovery
●IDRAC ESXI CIMC VNXE
●Backup solutions with VEEAM
●Cisco VOIP
●Project/Team Management
●Strong communication
●Ticketing Systems (Freshworks, ConnectWise, Service Now)
Windows OS (7,10,11)
Experience:
Denver Health Hospital Authority - IT Analyst
2023-Present
Support the Hospital's core environment, 10k+ users, in both the campus and remote clinics
Initiative in analyzing problem trends
Create projects to streamline productivity and environmental growth
O365, Citrix, AD, administration for all employees
Security Campaigns and training
Support for clinical machines and devices
Setup and support of devices: Mobile, Laptop, PC, NPVDI, Thin, Server, Network, and more
Setup and support of 1000s of software across all departments
Exceptional Customer service and collaboration from the CEO down along with other Teams/Departments
Project implementation regarding migrations to Win11, Office moves, and more
nDivision (MSP) - Senior Engineer
2019-2023
Multiple Service Provider supporting several clients world wide
Diverse experience in Software, Hardware, and Customer Service methods
Working knowledge in LDAP, DNS, Network, Server, Security and more
Administration to all Users including proficiency in 365, Azure, and Active Directory
Management of virtual environments (Azure, VMWARE, Hyper-V, Nutanix, and more)
Creation, and use of VMS for all needed redundancies in Azure, Hyper-V, and Nutanix
Updated servers weekly among precise site shutdowns and high level projects
Maintenance and updates to all environmental hardware including Firewalls, AP, Server, ETC.
Assisted lower level support tiers in training, management, analytics, development, and KB
Noble Energy - Desktop Engineer Tier 2
2018-2019
Delivered technical support and customer service in a professional environment of over 3,000 employees worldwide
Supervised, trained, and assisted with the management of tier1 support
Conducted office moves of over 100 work stations
Windows10 migration for 100s of users. SCCM Deployment, Asset Management, stretch projects and reporting.
Implementation of security protocols facing VPN and Mobile devices company wide
Experience with firewall, server, Data Centers
Greystone Technology - Technical Engineer (MSP)
2016-2018
Managed 15 businesses in the greater Denver area
Server, Network, Desktop, and Security support for all clients
Executed proactive measures to create effective solutions
Understanding of core operations within organizations large and small
Performed in client facing situations providing consultation on growth and procurement
Project Management and Employee Development
Developed trust and equity through candid operation and communication.
Sports Authority HQ - Level 2 Technical Support
2012-2016
Managed a team of 12 technicians meeting SLA goals on a consistent basis while supporting 40,000+ employees.
Extensive troubleshooting, network infrastructure (Cisco, Rack and Stack, Remote Control, RSA, Mobile Support)
Variety of ticketing systems (Siebel, Remedy, Handytix)
Hired and trained all new employees who later were recruited by other departments
Sports Authority HQ - Security Coordinator
Maintain/update security and safety policies of the company
Remotely support IP Cameras and DVR to over 400 locations, pushing out software updates to company machines nationwide
Use Active Directory to administer software access for company employees
Created and managed a team of 40+ people who were able to aid in security policy and safety procedures
IBM - Pool One/End user Support/Service Level Expert
2010-2012
Experience in programs such as: active directories, Citrix, Remote Connection, Lotus Notes, Outlook, and many more
Trained other employees on the account being supported by our team
SLA and Ticket Quality Management
Exceptional skills in troubleshooting, isolating issues, and effectively resolving inquiries quickly and efficiently
Experience in building Lenovo machines and troubleshooting hardware issues circulating back to the environment
Repair and reimage
Education:
Front Range Community College
CSU Global – Business Marketing
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