Service Representative Customer

Gloria Williams

*************@*****.*** 313-***-**** Detroit, MI

SUMMARY

Seasoned professional with 23 years of experience in administrative and payroll operations, adept at record-keeping and onboarding processes. Expert in managing payroll for 800+ employees, ensuring accuracy and confidentiality. Seeking an Admin role to leverage extensive background in employee data management and office administration. WORK EXPERIENCE

Title Max Brewton Alabama

Store manager September 2023 - Jan 2024

• Oversaw daily operations at Title Max, ensuring optimal store performance by managing financial activities, leading a customer-focused team, and implementing effective sales strategies to achieve organizational goals. N/A

Onboarding Coordinator Feb 2021 - Jun 2023

• Coordinated the assembly and distribution of employment application packages, ensuring potential candidates received all necessary documentation.

• Managed the integration of new hires into the payroll system, maintaining accuracy and efficiency in the onboarding process.

• Developed and conducted presentations on the onboarding procedure to streamline the completion of requisite paperwork.

City of Detroit

Payroll Supervisor Feb 2009 - 2021

• Maintained and updated comprehensive record-keeping systems, ensuring accuracy and integrity of essential data.

• Protected the confidentiality and security of employee records and organizational data systems.

• Verified the consistency of employee personal information across submitted documents and master records.

• Administered bi-weekly payroll operations for a large workforce, encompassing both salaried and hourly employees.

Senior Payroll Clerk Apr 2007 - Feb 2009

• Ensured accurate maintenance of employee files, incorporating updates such as address changes, tax exemptions, and name alterations, while strictly adhering to confidentiality protocols.

• Managed the timely processing of weekly payroll for both salaried and hourly staff, maintaining precision and compliance with financial regulations.

Clerk Feb 2000 - Apr 2007

• Conducted thorough investigations into employee accident claims, leading to the resolution of a significant number of cases.

• Liaised with insurance providers to confirm active coverage for employees in accordance with each claim.

• Facilitated communication between affected parties to expedite the claims process and ensure organizational compliance.

EDUCATION

Jordan College

N/A, Clerical Certification Program

Detroit

SKILLS

Human Resources • Microsoft Office Suite • Oracle Payroll Data System • Record Keeping • Investigating Discrepancies • Data Entry • Filing

Contact this candidate