Customer Service Representative
Resume:
Christian Harris
Round Rock, TX *****
*******************@*****.***
Work Experience
Retention Specialist
Spectrum - Austin, TX
July 2021 to Present
Retention agent, over all customer service while keeping customer relationship, entering data, changing packages, remaking cable packages, multi tasking, self starting, agent os and csg experience Shift Lead
Walgreens Boots Alliance - Michigan City, IN
June 2020 to June 2021
Ran the shift, counted money, opened and closed shift, stocked, handled deliveries, delegated who did what for the shift
Night Auditor
Sleep Inn and Suites - Round Rock, TX
February 2019 to May 2020
Check in, check out, handled cash, cleaning, minor maintenance, Drive Thru Cashier
T Allens Restaurant - Michigan City, IN
May 2018 to June 2019
Took money and handed out food.
Customer Service Representative
INDIANA PAGING NETWORK - Michigan City, IN
January 2014 to May 2018
Answering service, took messages and gave second hand information, also connected some with on call nurse or doctor
Customer Service Representative
Americall - Michigan City, IN
February 2002 to May 2003
Answered calls and assisted customers.
Education
Associate in Medical Assistant
Brown mackie college - Michigan City, IN
March 2010 to June 2013
High school diploma in All
Michigan City High School - Michigan City, IN
August 2001 to June 2003
Skills
• Customer service (6 years)
• Cashiering
• Zendesk
• Documentation review
• Telemarketing
• Help Desk
• Cold Calling
• Employee Orientation
• Troubleshooting
• Technical Support
• CRM Software
• Account Management
• Computer Networking
• Remote Access Software
• Self Tax preparation (2 years)
• Windows
• Customer support
• Time management
• Microsoft Office
• Typing
• Operating Systems
• Desktop Support
• Network Support
• LAN
• Active Directory
Certifications and Licenses
Food Handler Certification
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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