Customer Service Technical Support

TOBIAS L. WILSON

**** ******** ****

Springfield, OH 45503

937-***-****-cell

email: **********@*****.*** & ***.******@*****.***

CAREER OBJECTIVE: To provide field/sales engineering services for a leading edge company with growth potential.

Professional Skills:

Install, service, and perform customer training on various types of equipment

Excellent Spanish communication, documentation and customer service skills

Territory management skills of continental United States

Trade Show, Sales Engineering and Technical support skills

Computer Skills:

Artios CAD, AutoCAD, XL Guide, GCWIN, Apple OS, MS Office, Excel Spreadsheet, Power Point, Outlook, Access Database, Turbo C, DOS, Basic, Assembler, PLC/HMI Control Language and various word processing applications and Office software. IT- Networking skills & Administrator security skills in setup and repair.

Machine skills:

Drills /drill presses, grinders, welders, saws, lathes, precision levels, dial indicators, gear pullers, feeler gauges, taps & dies, calipers, and numerous hand tools for various projects in electrical, electronics, IT, mechanics, printing, plastics, plumbing, and auto repair. CAD/CAM table repair and setup which are similar to CNC equipment in XYZ axis tool setup. Operate VFD drive systems and PID calibrations. Also work with pneumatics, valves, servo motors, ink controls, encoders, gear drive systems, load cells, some hydraulics, gear box lash set up, and gear box repair. Also have great experience working with Oscilloscopes & Multi-meters in testing and calibrating of equipment from component level.

EDUCATION

DeVRY Institute of Technology Columbus, OH 43209

B.S. Electronic Engineering Technology Feb. 1991

Honors: Who’s Who Among American High School Students 1986 - 1987.

Winner of Chicago Vitrous Engineering Scholarship & Men’s Progressive Club Scholarship of Urbana.

WORK EXPERIENCE-(next 5 pages)

Ross Industries Inc. Midland, VA 22728

Contract job ending soon in August 2024

May 2024 to present

Service Technician: Service Food processing equipment thru out the Mid- west, perform upgrades plus repairs on packing and freezing systems. Have cerfication for Ammonia freezer systems. Great experience in Commissioning of Marelec Portia slicing machines.

ABM Springfield, OH 45503

Contract to Hire thru Spencer Ogden with ABM in June 2023

October 2022 –February 2024

EV Technician: Service ChargePoint. Tritium, Delta, ABB,Blink and Noodoe RV chargers. Perform preventative maintenance calls. And repairs. Perform commissioning and installation of EV chargers. Provide phone and service support for US and Canada using ABB RISE, EV Connect dashboard, Smartsheet’s for service & warranty calls of EV chargers to troubleshoot and verify charger operations and issues. Perform upgrades of ABB T175 charger cooling systems for 350 kW chargers.

Emerson/ Aerotek Sidney, OH 45365

Contract thru Aerotek

June 2021-October 2022 (production slowdown/customer file for Bankruptcy)

Engineering Technician : Soldering and repair of surface mount drive boards for compressor operations . Inventory control of Lab parts and calibration scheduling of lab equipment. Return and shipment of parts & assemblies to Emerson customers by utilizing my inventory control experiences in my career. Setup and testing of new style drive systems in burn in testing. Building of specialized cables for customers for their drive systems.

Modula Inc. Franklin, OH 45005

Direct Hire

January 2020- May 2021 (covid -19 travel concerns in early 2020, poor training /mgmt. concerns. Found better opportunity to use my skills.

Field Technician & Electrical-Mechanical Assembly: Install and repair vertical lifting machines in U.S. Perform preventative maintenance of the vertical lifting machines using my electrical and mechanical skills for belt tensions, encoder calibrations and proper leveling and setup of elevator and tray movements as well as update software/firmware of equipment. Assembly of electrical panels and elevator system Completed courses and testing for certification of OSHA Safety training. Completed training for forklift/scissor lift, LOTO, and Safety harness as we deal with great heights

Remtec Automation Mason, OH 45040

Direct Hire

March 2018-September 2019 (slowdown)

Electricial Technician/Installer: Build, test, install, & repair Fanuc and Yaskawa robotic equipment. Enhanced schematic reading as having to interpret to build and wire panels for production. Verify and speak with engineers on details and specifications of the designs for current builds. Use my soldering skills for customized cables for robotic assemblies. Perform installs and wire equipment to customer existing systems as well as to check out operations of the electronics.

Quad Graphics Columbus, OH 43228

Direct Hire

May 2017-January 2018 (Plant shutdown)

Electrician-Maintenance: Service and maintain printing presses and all other electrical equipment at the facility from my previous printing experiences. I received training in LOTO, forklift, scissor lift & boom lifts as well as Arc flash training for proper ways of trouble shooting & testing of electrical circuits.

Messer Cutting Systems Menomonee Falls, WI 53051

Direct Hire thru SC Novi

August 2015-June 2016 (Production slow-down & low tenure)

Field Service Engineer: Install, Train, and Service on Metal cutting tables that use plasma & Oxytorch tool heads. Set up/verify gantry and rail systems mechanically. Verify PLC/controller systems & operations. Re-wire systems in the field plus check wiring and cabling that noisy cables do not interfere with low voltage communications Perform P.M.’s on customer equipment. Work with High voltage AC to power up plasma Systems and other controls. Train customers on tool selection and overall job operations on CNC software and op panel.

The Schaefer Group Dayton, OH 45410

Contract Job with PCS

June 2013- January 2015 (Contract ended-Production slow down)

Field Service Engineer: Service and install aluminum melting furnaces for auto industry. Help build, wire, and test panels for furnaces using my electro mechanical skills and experiences. I have increased my mechanical abilities in using jig saws and punch outs for building panels from drawings & schematics. I have completed field testing and installations of gas & electric furnaces in USA & Mexico.

Kern Inc. Grove City, OH 43123

Direct hire thru Randstad

January 2013-May 2013 (Lay-Off, Over budget on Ai-33 project)

Service Technician: Service and assemble Mail processing machinery as well as testing for the new Ai-33 which is one of the fastest processing machines on the planet. I am using my PLC experience of Beckhoff controls on these machines in testing & production designs as well as my electro-mechanical skills with micrometer to test fit & assembly of parts. I am also trained on the new ink jet machine which be rolling out this year.

Tech-Sonic, Inc. Columbus, OH 43235

January 2012 to September 2012 (Most of Production & Service work sent abroad.)

Field Service Engineer: Service and install Ultrasonic welding equipment using electromechanical and troubleshooting abilities for the globe. Using my customer skills and knowledge of Spanish for providing phone support for customers on testing and updates on applications for future manufacturing. Using my inventory skills help streamline parts orders and shelf stock for new orders of equipment builds. Manufacturing support in assembly and testing of new ultrasonic welding systems. Help Engineering with testing of boards and new designs & Beckhoff servo control units for systems.

Michael Farms Inc. Urbana, OH 43078

February 2011 to December 2011

(Found better opportunity in career field +more pay and benefits)

Electrical Maintenance Technician: Repair & maintain packaging lines for food production of produce using electro-mechanical troubleshooting abilities down to component level plus machine skills. Perform training of machine operators. Help set timing of Bagging machines & Palletizers which use VFD drives and Allen Bradley PLC/HMI control systems. Coordinate preventative maintenance schedules with production supervisors. Translate German schematics for better understanding of processes and operations. Adhere to food safety protocols in lubricating equipment and repair. Help rebuild conveyer belt systems and gear drive systems for fall harvest /production. Assist in production whenever needed whether as a grader, operator, or bagging.

Independent Consulting, Urbana, OH 43078 June 2007 to January 2013 (Needed more stable income to achieve goals.)

Consultant: I am helping my community and local churches with organizing outreach, meal and clothing drives. Help facilitating construction and repair projects in Churches & homes in area of electrical, plumbing, and roofing. Work with non-profit organizations in utilizing new and current technologies and their implementation plus repair of current systems. Also work in purchasing with inventory control as a board member. Perform the training of others in usage of internet, software packages, and tools. Also train others in community outreach endeavors which go door to door building community relationships.

Doteco Inc. Dayton, OH 45432 Jan 2007 to June 2007 (Contract job thru Manpower ended & slow sales.)

Manager Technical Services: Manage and setup service operations for Doteco Inc. for their continuous gravimetric blender systems for plastic extrusion manufacturing in North America. Schedule Installation, service and training calls as well as perform those duties. Setup parts inventory. Establishing great customer confidence through diligent follow up and courtesy calls with Sales and Engineering departments here and in Italy the home base. Possess great working knowledge on B & R PLC/HMI systems. Procurement of all tools and travel logistics working with set budget. Trade show support also provided.

Graphics Microsystems Inc. Rockwall, TX 75087 June 2005 to May 2006 (Safety issues.)

Field Service Installer/Technician: Install, train, and, service closed-loop color systems on printing presses in U.S. and Canada. Install and train press and pre-press crews on CIP3 software implementation for job files. Used IT networking administrative abilities to set up CIP3 Systems and Pre-Press CPU’s and networks. Performing installs of Microcolor ink control systems on web, tower, and sheet-fed presses from blueprints and schematics and mechanical/machine skills. Helped coordinate installs around customer’s tight production schedules. A source for Spectral and Color Gamut Control upgrades for closed loop color upgrades.

Esko-Graphics, Inc. Vandalia, OH 45377 June 2000 to April 2005 (Mutual agreement.)

Field Service Engineer: Service and install and performed preventive maintenance on Kongsberg CAM tables for the packaging industry. Assist in Sales Engineering, helping customer’s evaluate the appropriate machine and CAD software systems. I performed on site customer training. My response time was within 36 hours all over continental United States. Maintained highest call load in company with 3-4 customers per week. 90% consistent efficiency rating in service calls. Specialized in troubleshooting which saved customer $7000 in parts and labor costs. I was awarded several “High Performance” letters for excellence and customer service.

Ohio Electronic Engravers, Inc. Dayton, OH 45430 August 1997 to January 1999 (Lay off & eventually bought out and closed.)

Field Service Engineer: Serviced 700 and 800 series electronic engravers domestically and internationally. Providing technical support for automated crane system which utilized PLC controls. I trained customers on crane & 800 series engravers. I provided technical and administrative support for parts warehouse, as well as phone support for customer calls. Also was source for Vista Cell sensing system and optics.

Scitex Digital Printing, Inc. Dayton, OH 45420 April 1996 to August 1997. (Found better opportunity to increase skills.)

Field Engineer: Serviced geographical territory of high speed ink-jet printing equipment. Installed and performed on-site customer training for 1 inch & 4 inch systems. I performed Beta testing of 240 DPI 1 inch print heads and software. Provided set up and technical support for trade shows. Managing a parts inventory assigned to me and team inventory. I used ISO 9001 protocol in service manual updates plus all other company documentation. I directed phone support of customers as well as other field engineers.

Eastman Kodak Company Cincinnati, OH 45242 August 1992 to November 1995 (Lay Off/Corporate cut back.)

Field Engineer: Serviced Tri-state territory of high volume copiers, Apple computer applications, and serviced Hallmark Greetings touch screen kiosks. I performed installations as well as repairs of Apple computer systems, printers, networking devices for schools & small publishing operations. Overseer of District parts inventory as well as individual parts inventory which is similar to ERP system with its’ adds and returns. Became District source for Hallmark Greetings kiosks and was rewarded with the largest territory. This was from demo given by myself that sold 30 plus machines in Ohio.

References Available Upon Request

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