Front Desk Customer Service

Jorgelina Zarralanga

Lilburn, GA ***** • 470-***-**** • **********@*****.*** • WWW: Bold Profile

Professional Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk position. Ready to help team achieve company goals. Skills

Customer Service

Listening Skills

Telephone Etiquette

Problem-solving skills

Team Collaboration

Office Organization

Front Office Management

Sensitive information handling

Attention to Detail

Problem-Solving

Call Answering and Routing

Billing and Invoicing

Bank Deposits

Office Supply Management

Work History

Front Desk Receptionist, 07/2020 to 07/2024

JK AUTO SERVICE & BROKERS LLC – Tucker, GA

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Collected room deposits, fees, and payments.

Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Developed strong working relationships with team members, fostering a positive work environment.

Resolved customer issues quickly and notified supervisor immediately when problems escalated. Maintained confidentiality of sensitive data to protect customer and business information. Confirmed important personal and payment information for compliance with security and payment card industry standards.

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Organized, maintained and updated information in computer databases. Collected payments, processed transactions and updated relevant records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Enhanced customer satisfaction by providing efficient and accurate register transactions. Managed cash drawer, ensuring proper handling and balancing at the end of each shift. Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

High School Diploma: 05/2015

Meadowcreek High School - Norcross, GA

Languages

Spanish

Native or Bilingual

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