Patient Care Quality Assurance

Darlene Smith

614-***-**** **********@***.*** Pataskala, OH 43062

SUMMARY

Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated several years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

SKILLS

Health Promotion

Compassionate Care

Clinical skills

Vital signs monitoring

Disease Prevention

Condition Monitoring

Direct Patient Care

Electronic Charting

Quality Assurance Controls

EXPERIENCE

Nurse Associate, CVS Healthcare, September 2022-Current Gahanna, Ohio

Participated in quality improvement activities within the department. Educated patients on disease processes and health promotion strategies. Collaborated with healthcare team members to ensure optimal patient outcomes. Monitored patient progress and reported any changes in status to the primary nurse or physician.

Instructed patients on proper self-care techniques such as dressing wounds, managing pain levels, administering oral medications.

Conducted patient interviews to obtain medical histories. Regularly attended continuing education classes related to advancements in nursing practices.

Maintained a safe environment for patients by adhering to infection control policies. Performed phlebotomy procedures for laboratory testing. Evaluated effectiveness of nursing interventions by observing responses, recording data and reporting results to physicians, nurse practitioners, RNs as needed. Utilized critical thinking skills when making decisions regarding patient care needs. Assessed patient's condition and vital signs to determine appropriate nursing interventions. Maintained accurate records of patient care services in accordance with facility policy and standards of practice.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Collected specimens from patients for laboratory testing purposes. Director of Nursing, Ohio Department Of Youth Services, November 2013-January 2021 Columbus, OHIO

Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.

Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.

Created reports summarizing patient outcomes based on data collected from various sources. Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.

Organized educational programs for nurses such as seminars, lectures, workshops. Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.

Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.

Developed and implemented nursing policies and procedures to ensure quality patient care. Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.

Analyzed trends in patient care activities such as medication errors or falls within the facility. Facilitated communication between departments.

Facilitated communication between departments within the hospital setting to improve efficiency.

Maintained accurate records of staff certifications, licensure, continuing education credits. Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.

Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.

Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.

Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.

Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.

Served as a mentor for new nurses providing support during their transition into the organization.

Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.

Assessed competency of clinical staff to promote quality, continuity, and safety. Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.

Implemented changes needed to correct deficiencies found during government inspections. Conducted recruitment and retention activities to develop highly skilled nursing team. Evaluated staff performance and prepared accurate reports detailing findings. EDUCATION AND TRAINING

Master of Science

Health Administration, Central Michigan University, Mount Pleasant MI May 2005 Bachelor of Science

Nursing, Ohio University, Athens OH June 1992

Some College (No Degree)

Legal Nursing, Capital University, Columbus OH

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