Customer Service Food and beverage
Resume:
Ashley Bailey
Making more of the little things in life.
Tulsa, OK 74137
******.******@********.***
As a Mormon follower of Jesus Christ and a woman, I am just trying to make the world a better place,
even if it’s just putting a smile on another’s face by being polite, understanding, or enabling another
to have a good time or experience, while enjoying my job. I’ve struggled and I’ve overcome a lot of
negativity in my life. I’m ready to just work and enjoy the rest of my life. I know what hard work is and
I’m a hard worker. I enjoy watching others succeed and thrive on enabling others to be their best self!
I’m a good person and I’ve had my fair share of ups and downs! I strive to better myself everyday and
I do! I’ve enjoyed being in the food service industry for quite some time, now. I’d like to expand my
horizons.
Authorized to work in the US for any employer
Work Experience
Server/Waiter
IHOP - Edmond, OK
February 2021 to October 2022
Take orders, deliver food, make sure customers have a quality dining experience, make change and
drinks
Assistant Manager
Burger Street - Tulsa, OK
August 2017 to November 2019
Ran a fast food restaurant
Waitress/Cashier
Red Dog Cafe - Oklahoma City, OK
November 2013 to August 2016
Took orders at tables, memorized orders, made change, implemented quality experience for customer.
Leasing Agent
Mason's Landing - Oklahoma City, OK
April 2011 to October 2012
Ran errands for leasing property manager, filed paperwork, and filled out forms, answered phones and
took messages.
Car-Hop, Asst Manager, GM, Managing Partner
Sonic Drive Inn - Okmulgee County, OK
2003 to 2010
delivered food to cars, took orders, made changes, ensured quality customer service. Followed opening
and closing procedures, payroll, deposits, employee and customer relations.
Warehouse Associate
Nani’s Cookies - Tulsa, OK
January 2008 to August 2009
Pack, ship product
Waitress
Moe's Place - Oklahoma City, OK
2000 to 2003
Took orders, ensured quality customer service, ran cash register, delivered food, mand drinks and salad
Cashier/Customer Service
Millennium Tan - Oklahoma City, OK
March 1999 to April 2001
Made appointments, made change, answered phones, cleaned tanning beds, set timers, sold
merchandise,
Bartender/Server
Andi’s Altitude1291 - Midwest City, OK
Education
High school diploma in General Studies
Putnam City West High School - Oklahoma City, OK
September 2000 to May 2002
Skills
• CUSTOMER SERVICE (10+ years)
• INVENTORY (6 years)
• RECEPTIONIST (Less than 1 year)
• RETAIL SALES (10+ years)
• SATISFACTION (10+ years)
• Property Leasing (10+ years)
• Property Management (1 year)
• Serving Experience (10+ years)
• Maintenance (6 years)
• Bartending (3 years)
• Food Safety (10+ years)
• POS (10+ years)
• Microsoft Outlook (10+ years)
• Supervising Experience (10+ years)
• Selling of merchandise (10+ years)
• Assistant manager experience
• Office management
• Cash handling
• Computer literacy
• Payroll
• Food Service
Certifications and Licenses
Food Handler Certification
Able Certification
April 2023 to April 2024
I have and am trained to serve alcoholic beverages
Groups
Member of The Church of Jesus Christ and the Latter Day Saints
September 2023 to Present
Where my brothers and sisters meet to worship Our Lord and Savior, Jesus Christ.
Additional Information
Skills
• Follows Direction • Learns Quickly • Training
• Customer Service • Computer Literacy • Communication
• Management • Takes Initiative
Abilities
Management
• Supervised a team of four or more employees.
• Encouraged employees to ensure customers' had a welcoming experience.
• Assigned duties to be completed before end of shift.
• Delegated tasks, such as, machinery being properly cleaned, bathrooms cleaned,
• Ensured quality product was produced and product was delivered to customer in a timely and
friendly manner.
• Scheduled employees for shifts.
• Ordered and organized inventory
• Advocated for employees
• Demonstrated responsibility, such as, training for proper procedure techniques of all positions,
communication, dependability, time management, and customer service.
Customer Service
• I handled and resolved customers' complaints.
• Encouraged that customer's orders were correct and delivered correctly.
• Maintained high standards of customer satisfaction per service policy of establishment
• Kept a clean establishment.
• Used interpersonal communication skills to improve customer service
Teamwork
• Supervised a team of four or more..
• Worked together with another staff member to ensure quality service was given to a table of 35.
• Work together in a class of 15 to provide lunch to an establishment of 150.
Leadership
• Advocated for myself and others to be referred for promotion.
• I take initiative and go above and beyond to ensure all tasks are accomplished.
• Forthright conversations
• Encouraging
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