Customer Service Retail Sales

Felecia Lewis

Results-driven professional with ** years of experience in management, entrepreneurship, and small business ownership. Proven track record of success in leading teams, driving sales growth, and building strong customer relationships. Skilled in strategic planning, operations management, marketing, and finance. Proficient at adapting to changing environments and leveraging innovative solutions to drive business success. Committed to delivering exceptional results and making a positive impact in the business community.

DAVID’S BRIDAL – Athens, GA

Store Manager, 2022 - current

● Ability to lead and motivated a team, delegate tasks effectively, and foster a positive work environment.

● Strong communication skills, both verbal and written, including ability to communicate effectively with team members, customers, and senior management.

● Ability to identify problems, develop solutions, and make decisions under pressure to ensure the smooth functioning of the store.

● Flexible in responding to changing market conditions, customer preferences, and operational challenges.

DAVID’S BRIDAL- Athens, GA

Sales Manager, 2018 - 2022

● Track record of achieving sales targets, implementing sales strategies, and driving revenue growth through effective merchandising and promotional initiative.

● Experience in budgeting, expense control, and financial analysis to optimize store profitability. DAVID’S BRIDAL– Athens, GA

Operations Manager, 2015 - 2018

Hull, GA 30646 ***************@*****.***

Expertise

· Leadership

· Dependability

· Adaptability

· Motivating

· Relationship Building

· Team Management

· Technology Proficiency

· Typing

· Problem-Solving

· Operations

Management

· Customer Service

· Communication

· Goal Setting

· Conflict Resolution

· Training

Professional Experience

● Oversee day-to-day operations, including inventory management, scheduling, and ensuring compliance with company policies and procedures.

● Committed to provide exceptional customer service, resolving customer issues and complaints, and cultivating strong relationships with clientele. DAVID’S BRIDAL- Athens, GA

Alterations Specialist, 2008 - 2012

● Experienced seamstress with over 40 years of hands-on experience within the fashion industry.

● Proficient in a wide range of sewing techniques, including machine sewing, hand stitching, and serging.

● Skilled in working various fabrics, from delicate silks to heavy-duty denim.

● Strong attention to detail, precision, and problem-solving.

● Specializing in altering and custom design work. MRS SEW & SEW- Athens, GA

Home Based Business, 2007 - current

● Independent contract work with UGA- upholstery of gym equipment for the Ramsey Center.

● Experienced seamstress with over 40 years of hands-on experience in the fashion industry.

● Proficient in a wide range of sewing techniques, including machine sewing, hand stitching, and surging.

● Skilled in working with various fabrics, from delicate skills to heavy-duty denim.

● Strong attention to detail, precision, and problem-solving. May 1990

High School Diploma

Cedar Shoals High School- Athens, GA

June 2021 - December 2021

RetailU

Gained effective management skills: communications skills and insight into understanding customer needs, how to manage a team effectively, resolving conflict, how to drive sales, inventory control, overall skills needed to manage a retail store.

Education & Certifications

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