Project Management Supply Chain

Lee Ann Roberts

Jacksonville, FL 904-***-**** ***************@*****.*** LinkedIn Profile

DIRECTOR OF OPERATIONS AGILE MANAGEMENT B2B/B2C SAAS

Strategic Director of Operations with 10+ years of specialist, marketing project management experience in designing operations and highly skilled in improving processes to ensure continuous efficiency and cost-effectiveness. Successfully scaled a team from 2 to 400 by revamping operational systems and leveraging process and workflow automations. This optimization increased capacity and efficiency by $2.9M and reduced costs by $1M in one year for SaaS products.

PROFESSIONAL EXPERIENCE

Director of Operations, Real Time Marketing (Martech B2B Mobile App) Jan 2020 - Jan 2024

●Streamlined supply chain management strategies by integrating Teamwork's automations, optimizing task management distribution and increasing operational efficiency by $2.9M while reducing costs by $1M within one year.

●Established comprehensive quality control protocols, ensuring a 99% adherence rate to customer success standards, which resulted in an annual decrease of 20% in client attrition from 35% the previous year.

●Designed and executed a robust risk management framework, identifying and mitigating operational risks, which reduced potential disruptions and saved $1M in annual overhead costs.

●Ensured compliance with relevant regulations and industry standards, maintaining a 100% compliance rate and avoiding any legal or regulatory penalties during tenure with well documented SOPs.

●Optimized resource allocation across departments by integrating Hubstaff for productivity tracking and Transferwise for streamlined payroll, reducing monthly overhead costs by 10%.

●Led a dynamic environment full of continuous process improvement initiatives, driving an annual $2.1M increase in operational efficiency and a 15% reduction in process-related errors through workflow automation, regular staff training and performance reviews.

Director of Marketing Operations, Advanced Marketers Institute (Edtech SaaS) Jan 2016 - Jan 2020

●Conducted product and technical demos for prospective students and partners, acting as the primary technical point of contact.

●Collaborated cross-functionally with marketing and operations teams, streamlining operations and processes to achieve a 25% annual increase in productivity and a 10% reduction in operational costs.

●Designed and developed digital marketing courses and certification programs using WordPress Astra, leading to a 20% increase in sign-ups and a 30% boost in course completion rates.

●Enhanced resource allocation by optimizing budget utilization across marketing initiatives, achieving $1.2M revenue increase on 80% of SaaS offerings.

●Led cross-departmental teams in the execution of multi-channel marketing strategies by nurturing leads, supporting business objectives, increasing monthly organic traffic by 15% and generating a 25% increase in monthly revenue.

●Spearheaded the integration of new automation tools, reducing manual monthly workload by 40% and improving consistent performance in campaign execution by 25%.

Head of Operations/Director, Endless Rise, Inc. Jan 2007 - Dec 2015

●Developed business processes across all facets of the startup's organization; operations, sales management, strategic marketing, product management, human resources, financial planning, audit preparation, and documentation.

●Initiated an acquisition strategy that maintained new account volume and developed efficient direct-response acquisition programs across multiple platforms, reducing cost per account by 53%.

●Directed comprehensive financial management efforts, including financial analysis, forecasting, and managing financial resources, which resulted in a $1M improvement in cost control and budget adherence annually.

●Implemented process optimization and strategic initiatives by introducing advanced project management systems, reducing annual operational inefficiencies by $2.4M and improving workflow speed by 20%.

●Coordinated projects while conducting the company’s largest RIF, achieving the goal of $150k reduction within 1.5 months, through automated solutions using custom software to streamline data-driven processes, while optimizing office space and hardware resources.

SKILLS

Methodologies: Six Sigma, Agile, Lean

Strategic Planning: KPIs/OKRs (Key Performance Indicators, Objectives and Key Results), Risk Management, Cost Analysis

Operational & Management: Process Optimization, Project Management, Change Management, HR Development, Executive Reporting, Customer Service, Customer Satisfaction, Communication, People Management, Performance Evaluations, Product Management

Business: Financial Acumen, Annual Budgeting, Negotiations, SaaS, B2B, B2C

TOOLS

Operations Management: Hubstaff, Transferwise, Stripe, Wrike, Salesforce, Zoho, Scribe, Teamwork, Hubspot, Looker, Slack

Project Management: Data Analysis, Google Suite & Data Studio, Whatconverts, Zendesk, Asana

Data Analysis & Visualization: Metabase, Tableau, Looker, CRM, MySQL, Microsoft Office Suite (Excel, PPT, Word)

EDUCATION

AA Stenography Stenotype Institute, Jacksonville, FL

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