Customer Service Office Manager
Resume:
Melissa Clowers
Belton, MO *****
***************@*****.***
Professional Highlights
Over 25 years of experience in Customer Service, Billing, Finance, Banking, and Credit Repair.
Expertise in credit repair, credit reports, banking call centers, management, collections, and healthcare recruiting.
Proficient in MS Suite, Google Suite, online candidate databases, collaborative workforce platforms, computer-aided dispatch, REJIS, GeoLynx Maps, Avigilon, Elite Dispatch Radios, Podium, and Profit.
Professional Experience
Seville Home
Office Manager
June 2024 – Present
Manage invoicing, accounts payable and receivable, inventory, audits, and reconciliation.
Handle customer service, product ordering, and account management.
Lee’s Summit Police Department, City of Lee’s Summit
Radio Dispatch, 911 Dispatch, and Detention Officer
February 2024 – June 2024
Conducted radio dispatch and 911 dispatch operations.
Served as a detention officer.
Next Move Inc.
Senior Healthcare Recruiter
May 2021 – September 2023
Ranked in the top 50% of producers for 2 years, primarily recruiting RNs and RRTs.
Member of the Culture Council and welcoming committee, influencing company culture and onboarding new hires.
Achieved top-tier performance with a 4.98 out of 5-star rating on Great Recruiters.
Maintained a book of business in a dynamic market, utilizing data and market-driven strategies for candidate placement, retention, and networking.
Pyramid Roofing
Office Coordinator
May 2019 – May 2021
Managed inbound calls and emails related to scheduling for eight salesmen.
Handled four email accounts for scheduling and general roofing inquiries.
Mastered residential and commercial scheduling.
Credit Law Center
Staff Accountant
August 2015 – May 2019
Processed 100-400 payments daily and reconciled bank and credit card accounts for multiple business entities.
Managed company bills, refunds, monthly commissions, and assisted in training and interviewing new hires.
Client Care Supervisor
August 2015 – May 2019
Provided attorney-based credit repair and quality customer service.
Increased debt collection by 213% in 17 months, expanding the department from 3 to 8 members.
Armed Forces Bank (formerly Bank Midwest)
Banking Center Manager
August 2011 – August 2015
Managed account openings/closings, daily operations, and met/exceeded retail and loan goals.
Handled scheduling, hiring, incentive reports, budget reports, and marketing.
Oversaw main vault operations, teller audits, ATM balancing, and payroll approval.
Assistant Branch Manager
August 2011 – August 2015
Ensured quality customer service and achieved personal and team goals.
Managed scheduling, incentive reports, budget reports, and marketing.
Responsible for main vault operations and cash handling.
IRA Specialist
August 2011 – August 2015
Maintained IRA accounts for 170 retail bank branches, ensuring compliance with IRS regulations.
Managed end-of-year tax statements and customer correspondence.
Skills
Customer Service & Billing
Finance & Banking
Credit Repair
Management & Leadership
Talent Acquisition & Healthcare Recruiting
MS Suite & Google Suite
Computer-Aided Dispatch & REJIS
Collaborative Workforce Platforms
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