Billing Specialist Service
Resume:
LASHUN
POWELL
**********@*****.***
Jackson, MS 39211
Efficient billing professional with 15 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented individual skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
PROFESSIONAL SUMMARY
University Mississippi Medical Center - Billing Specialist Jackson, MS • 03/2017 - Current
Southern Farm Bureau Life Insurance - Life Service Specialist/ Policy Jackson, MS • 02/2014 - 01/2017
WORK HISTORY
Improved billing accuracy by implementing a streamlined invoicing process.
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Enhanced customer satisfaction with timely and accurate invoice generation.
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Reduced errors in financial records by conducting regular audits of billed accounts.
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Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
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Maximized revenue potential by identifying and resolving under- billed accounts.
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Increased efficiency within the department by automating routine processes using specialized software tools.
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Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
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Strengthened client relationships through effective communication regarding billing issues and concerns.
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Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
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Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
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Developed customized reports for management, providing valuable insights into trends, anomalies, and opportunities for improvement in the billing process.
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Enhanced data integrity by implementing strict quality control measures on all billable items entered into the system.
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Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
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Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
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Simplified complex billing procedures for clients by creating easy-to- understand documentation and training materials.
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SKILLS
• Payment Posting
• Fiscal Reporting
• Invoice Processing
• Claims Processing
• Contract Preparation
• Collection Practices
• Invoicing Proficiency
• Record Preparation
• Records Organization and Review
• Patient Account Management
• Collections
• Data Entry Proficiency
• Research and Due Diligence
• Customer Engagement
• HIPAA Compliance
• Claim Submission
Accounts Receivable
Management
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• Insurance Verification
• Procedure Development
• Audit Procedures
• Billing Systems and Software
• Month-End Closing Procedures
• Organizational Skills
• Active Listening
• Professionalism
• Analytical Thinking
• Microsoft Office Suite
• Problem Solving Abilities
• Multitasking Capabilities
• Conflict Resolution
• Medical Billing Expertise
• Attention to Detail
• Interpersonal Skills
EDUCATION
Jackson State University
Jackson, MS • 05/2015
Bachelor Of Business
Administration: Business
Administration
Mississippi Department Of Health, - Office Management Jackson, MS • 02/2013 - 04/2015
Improved customer satisfaction by addressing and resolving service- related issues promptly and professionally.
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Streamlined service processes for quicker response times, enhancing overall customer experience.
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Collaborated with team members to develop new strategies for improving service quality and efficiency.
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Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
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Implemented new procedures to reduce wait times and increase customer satisfaction rates in busy service environments.
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Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
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Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
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Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
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Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
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• Assisted with general facility and office management. Implemented positive developments in office management, optimizing productivity through improved process and protocol.
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Maintained client files and spreadsheets with office management software.
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Utilized office management software to record and track customer information.
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Cross-trained to cover other personnel staff duties to facilitate office management.
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Supported pharmacists with day-to-day activities and pharmacy office management functions.
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