Social Media Assistant Director

Arianna J. Musser

Baltimore, Maryland 443-***-****

***************@*****.*** https://www.linkedin.com/in/arianna-musser-b386781a3/ Recent graduate with a Master’s in Conflict Negotiation and Conflict Management, seeking to leverage over 6 years of client-facing experience, conflict resolution skills, and advocacy expertise in a mediator role. Passionate about fostering understanding, empathy, and effective communication to resolve disputes and support community wellbeing. EDUCATION

● University of Baltimore, Master of Science, Conflict Negotiation and Conflict Management, May 2023

● Salisbury University, Bachelor of Arts, Conflict Analysis & Dispute Resolution with Outdoor Education & Leadership Learning Minor, May 2020

RELEVANT EXPERIENCE

Lead Pre-K Teacher, The Goddard School, Anne Arundel MD, September 2021-present

● Applied conflict resolution strategies and tactics to manage classroom behavior and resolve disputes among children.

● Foster a supportive and empathetic environment to ensure all children and parents feel heard and respected.

● Develop and implement daily schedules rich in varied learning experiences, demonstrating strong organizational skills.

● Collaborate with a team to deliver age-appropriate lessons and activities, emphasizing teamwork and leadership.

● Innovated on the role by adding passion and excitement to each day

● Assistant Director training

● Lesson Plan and Classroom management

● Aiding new staff with training and shadowing

● Parent/Guardian partnership with consistent open line of communication

● Planning events and gathering supplies

● Teaching weekly Yoga sessions and Meditation

● Updating and displaying monthly activities

● Conducting assessments and collecting data of each student Intern, Mediation Center of Baltimore County, MD May 2022-July 2022

● Assist in meditations

● Pre-plan for mediation sessions meetings

● Support in sharing volunteer opportunities and events with the local public and social media

● Aid in administrative tasks such as follow-up calls, making reservations for private rooms for mediations and creating pamphlets for events

● Attend and participate in Staff Meetings

● Contribute in fundraising and collaboration with community organizations

● Conduct research on the mental health, focus, techniques and methodologies of mediators Volunteer, Harford County-Court Mediation and Negotiations, Bel Air, MD October 2020-January 2023

● 40 hours of mediation training and certification

● Use negotiation skills and active listening to mediate conflicts

● Create mediation contracts

Security Specialist, Target Bel Air, MD March 2021-September 2021

● Utilize de-escalation skills at critical moments to ensure a safe environment

● Participate and implement emergency safety training

● Create a safe environment and culture that encourages employees’ active participation in loss prevention and detection

● Lead a physical security culture through asset protection policies and procedures

● Assess, respond and document security incidents

● Conduct merchandise recoveries and apprehensions

● Prevent theft and shortages by receipt checks, audits and action plans

● Understand and effectively use surveillance through technology and investigation Intern, Big Brothers Big Sisters of the Eastern Shore, Salisbury, MD August 2019-January 2020

● Prepare and lead the Big Hope Network youth group for incarcerated families

● Review mentor applications and call potential mentorship references

● Organize events for monthly holiday gatherings and youth meetings

● Re-interview candidates hoping to serve as mentors

● Provided transportation for youth and families

Administrative Assistant, MNS Group, Bel Air, MD June 2014-November 2015

● Represent the company in a positive manner each day as the first line of customer contact.

● Provide excellent customer service through spoken and written communication

● Schedule service tickets for clients and set appointments for technical engineers

● Coordinate service with technicians and resolve client concerns ADDITIONAL EXPERIENCE

Front Desk Welcome Attendant, The Merritt Athletic Club, Baltimore City MD, February 2024-present

● Provide direction to members and assisting them with any questions, concerns or problems that arise on the spot

● Assisting prospective members with completing registration and ensuring that they are addressed in a timely fashion

● Display a consistently positive attitude towards members, staff, job tasks and club philosophy

● Operate the cash register and answer phones

Front Desk Administrator, University Fitness Club, Salisbury University Salisbury, MD Aug 2018-May 2020

● Welcome students and faculty into the facility

● Maintain cleanliness of equipment and machines

● Answer incoming calls in a professional manner

● Responsible for safety and emergency procedures

Service Advocate, Checkout Advocate, Target, Bel Air, MD November 2015-August 2020

● Promoted to Service Advocate after stellar performance and reviews

● Ability to respond to customer inquiries including pricing, complaints, and documentation

● Resolve customer service issues with the goal of customer satisfaction and retention

● Accurately organize and maintain stock

CERTIFICATIONS AND FURTHER TRAINING

● Teaching English as a Foreign Language Certification 100 hours, 2024

● International Volunteering Global Travel Academy, 2024

● Understanding Behavior Management Techniques 8 hours, 2024

● Director Administration Training 45 Hour, 2023

● School-Age Methods and Materials Class 45 Hours, 2023

● CPR AED Child/Infant/Adult American Safety & Health Institute, 2023

● Motorcycle certified 2022

● Basic Mediation Training- Inclusive model: Community Mediation Maryland, 45 hours, 2022

● Basic Mediation Training Transformative Model: University of Baltimore, 45 hours, 2022

● Preschool Curriculum and Activities 45 Hours, 2021

● Child Growth and Development 45 Hours, 2021

● Basic Health and Safety Training 3 Hours, 2021

● Certified Nonprofit Professional (CNP) Nonprofit Leadership Alliance, 2020

● Open Water Scuba Diving, PADI 2017

SUCCESS

● Assistant Director in training, Goddard School of Hanover 2024

● Preschool Coordinator, Goddard School of Bare Hills 2023

● Founder: Mental Health Advocates Club at Salisbury University 2019-2020

● Owner: Wild Remedy Studio Art Therapy Jewelry

● Member: CHAARG Workout Club for Women, 2019-2020

● Member: SMHILE mental health initiative organization, Salisbury University

● Member & Event Coordinator: Salisbury Women’s Rugby Club 2016-2019

● Founder: The Life Run 5K, raising awareness for depression, anxiety and suicide prevention, 2019

● Cadet: Army ROTC Program, Salisbury University 2016-2018 SKILLS

● Consensus building

● Leadership

● Computer and office environment competency

● Team development

● Highly organized

● Growth mindset

● Resilient

● Friendly and Easy-going personality

● Multi-tasker

● Reliable

● Fast learner

● Creative

Contact this candidate