Data Entry Customer Service

Devaron James

Customer Service Representative Data entry

Henrico, VA

find a new career that utilizes my innovative creativity and administrative planning to maximize productivity in a flexible environment.

Authorized to work in the US for any employer

Work Experience

MSR

MAXIMUS - Chester, VA

February 2020 to Present

Medicare health care consultant

Help beneficiary understand their health care, dental and vision plans. Help beneficiary build the plan that fits their needs. Answer claims questions, and help members with claims processing Take payments and answer all billing questions.

licensed insurance agent

Teleperformance USA - Richmond, VA

January 2017 to Present

CSR and Property and Casualty licensed insurance agent for a third party call center for USAA. Answer claims questions.. help members start the process.Typing, Data entry and Answer calls from customers about products, purchases and billing concerns in a high volume call center and help them decide adequate coverages for auto, home owner, renters and valuable personal property policies. I am currently licensed 48 states

Licensed Insurance Agent

Direct Auto - Richmond, VA

October 2020 to November 2021

Help customers with setting up policies, take payments over the phone as well as update policies over the phone. Currently trying to attain my life and health license Customer Service Representative

Results Compaines -TLK - Richmond, VA

September 2015 to January 2017

CSR for a third party call center for Comcast. Data entry and Answer calls from customers about products, purchases and billing concerns in a high volume call center. Customer Service Sales and retail

Especially Yours Inc

February 2002 to February 2015

Inventory QA/QC

• Accurate data entry for raw materials through incoming and online orders in a production warehouse setting

• Maintained precise inventory and order verification prior to shipping process initiated for entire store

• Handling all customer relations over the phone and placing orders for store products

• Immense integrated use of Microsoft Word, Excel, Outlook and PowerPoint Inventory QA/QC Coordinator / Customer Service Sales Obrist America - Sandston, VA

April 2008 to March 2010

• Accurate data entry by use of Microsoft exell for raw materials through incoming and online orders in a production warehouse setting

• Maintained precise inventory and order verification prior to shipping process initiated for entire plant

• Rail car scheduling for shipping and receiving

• Immense integrated use of Microsoft Word, Excel, Outlook and PowerPoint

• Physical inventory and system variance reporting using SAP System

• Troubleshooting and weekly oral/written reporting of financial differences with recommendations for corrections to provide 0% variance

• Loaded and unloaded trailers using forklift or hand jack. Inventory Cycle Counter

Reddy ice - Richmond, VA

March 2007 to December 2007

• Maintained product inventory in cold storage warehouse setting

• Routine written reporting of variance in inventory directly to plant manager

• Managed item(s) needs list and issued shipping statements to workers for next business day

• Use of forklift and hand jack to handle merchandise

• Financial loss/gain reporting using Excel

Inventory Cycle Counter Lead- Inventory Coordinator, order selector Menlo Worldwide Logistics

November 1999 to December 2006

• Coordinated a team of 10 people, who counted for over 10,000 locations per day.

• Researched all missing product and reported daily to Inventory Supervisor using my mastery knowledge of the SAP System.

• Recorded all findings on Excel spreadsheet and managed calculated monetary lost or gains

• I started out as an order selector in the warehouse and from there I was promoted to a cycle counter. After only three months I was promoted to Cycle Count team lead, then Cycle Count coordinator. In that position I Coordinated a team of 10 people, who counted over 10,000 locations per day. I Worked directly with the Inventory Supervisor and researched all missing product using my knowledge of the SAP System. Recorded all findings on excel spreadsheet and calculated all lost or gained dollar amount. Education

High school or equivalent in General

Varina High School - Henrico County, VA

1987 to 1991

Diploma

Varina High School

1991

Skills

• CDL (Less than 1 year)

• CDL license (Less than 1 year)

• cherry picker (Less than 1 year)

• Class A CDL (Less than 1 year)

• SAP (9 years)

• Customer Service

• Call Center

• Customer Care (10+ years)

• CSR (3 years)

• Tattooing

• QA/QC

• RF Scanner

• Warehouse Experience

• Insurance Sales

• Logistics

• Analysis skills

Certifications and Licenses

Driver's License

A valid P&C License

Additional Information

Skills and Activities

Property and Casualty licensed insurance agent and currently in process of obtaining my Life and health license

Advanced Microsoft Office proficiency

SAP Systems

Hand held RF scanners (used for reading bar codes), stand up & sit down forklifts, cherry picker, and scissor lift

Class A CDL license candidate

Freestyle drawing artist and in the process of becoming a licensed tattoo artist Volunteer

Anointed New Life Baptist Church member and choir member. I also work with the youth to help guide them into being outstanding citizens

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