Quality Assurance Software

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Kiran Patil – Senior Quality Assurance and Test Leader - Princeton, NJ Phone 862-***-**** E-mail ********@*****.*** Industry Specialization: Financial, Insurance & Consulting Services Summary

• Dynamic and results-oriented Software Quality Assurance (QA) Program Leader with over 20 years of experience in leading QA programs and initiatives in software development environments. Proven track record of driving continuous improvement, ensuring product quality, and delivering exceptional customer satisfaction. Skilled in strategic planning, team leadership, and cross-functional collaboration. Seeking a challenging leadership role to leverage expertise in software quality assurance and contribute to organizational success.

• As the head of software quality assurance, managed a team of QA professionals who ensured the quality of software products throughout the development cycle. Successfully managed mid to large-scale software testing and systems integration projects with 20+ million budgets and 40+ onshore and offshore team members. Proficient in QA Test Management, requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

• Skilled in defining Testing Methodologies, designing Test Strategies, Plans, and Test Cases, verifying and validating applications, and documentation based on standards for software development. Identifying and mitigating potential risks to product quality, project timelines, and customer satisfaction, and developing plans to address them.

• Core hands-on skills in Leadership, Strategic Planning, Test Management, Communication, Technical Expertise, Problem-Solving, Risk Management, and Continuous Improvement.

• Areas of Expertise:

• Test Tools: Azure ADO, IBM Rational (Manual Tester, Functional Tester, Test Manager, ClearQuest, ClearCase, RequisitePro), HP (Quick Test Pro, EQC, ALM, UFT), JIRA, Selenium. GT UI/ GT API, Rally, Jenkins

• Certifications / Training

• Build Test Competency Centers

• Build Test Strategy/ Planning/ Execution

• Defect, Release & Risk Management

• Test Implementation Agile/ Water-Fall / BDD

• Business development and Client relationship

• Coaching and mentoring internal and external teams

• Roadmaps and dashboard reports

• Setup Test Environments/ Architecture /CI-CD

• Risk-Based Testing

• Vendor Management

• Data/Business/Systems Analysis

• Mentor Test Team Members

• Lead RFP processes

• SOW, KPI, OKR

• GW PolicyCenter, BillingCenter, ClaimCenter, and Config Fundamentals

• Perfecto Mobile Selenium WebDriver

• HP Software Application Lifecycle Management 12.0 Essentials

• IBM Project Management Fundamentals

• MCSD - Microsoft Certified Solution Developer

• Rational Team Test for Functional and Performance testing, IBM

• Rational Clear Quest, Rational University

• WinRunner 7.0, Mercury Interactive

• Education: Bachelor of Engineering in Computer Science, Karnataka, India 2

Advisory Sr. QA and Test Leader

Lorven Technologies - Princeton NJ – Aug 2023 till Present

• Kiran as Sr. QA and Test Program Delivery Lead, overseeing the successful product delivery of projects or programs from inception to conclusion, ensuring they align with organizational objectives for quality products. He is dedicated to ensuring the successful delivery of all tasks across the spectrum including financial, insurance, and consulting services. Senior QA and Test Manager

PricewaterhouseCoopers (PwC) New York May 2014 – June 2023

• As a Delivery Leader, I have successfully led several strategic initiatives and managed various teams including PMO, BA, SME, Dev, and Testing for different insurance companies. My main responsibilities included system configuration, integration, user acceptance testing, and beta testing on Guidewire Policy, Billing, and Claim Center implementations for both Personal and Commercial lines. Additionally, I have also educated, guided, and mentored my team members to ensure their professional development.

• Successfully delivered Guidewire transformation initiatives related to Property & Casualty insurance applications related to serval top insurance groups in the range of $ 20-40 Mil transformation programs. LOBs: Commercial Lines and Personal Lines.

• In my capacity within Risk Management, my responsibilities encompass Risk Assessment, Risk Mitigation Planning, Compliance Management, and Risk Monitoring and Reporting.

• During sprint planning sessions, create user stories, develop roadmaps for C-level executives, and lead RFP processes.

• Developed and executed QA strategies, roadmaps, and plans to improve QA processes, methodologies, and tools, enhancing product quality and accelerating time-to-market.

• Test Data Management - Creating and Managing Test Data, Test Data Management and PII Data Handling Testing Tools - Test Tool Overview, Test Management - Jira, MS Excel, PowerPoint, Postman, SOAP UI Other Testing Efforts: Automation Testing, Performance Testing, Environmental Strategy, QA Activities & Metrics, CI/CD frameworks and BDD. Defect Management - Defect Process Overview, Defect Status & Ownership, Defect Severity & Priority Guidelines.

• Major clients worked on guidewire transformations are with Encova, Country Financial, SAIF, Copperpoint, State Fund, and USAA. Closely worked and managed multiple Guidewire third-party ClaimCenter vendors such as - Arb Forum, Agero, CCC, CorVel, Copart, Enterprise, ISO, LexisNexis, Map, Safelite, Snapsheet, Quest, and Xactimate teams.

• Core roles and skills performed

Total Experience

• Software Quality Assurance Leadership

• Program Management

• Strategic Planning and Execution

• Team Leadership and Development

• Process Improvement and Optimization

• Agile and Waterfall Methodologies

• Test Automation and Tools

• Stakeholder Engagement

• Risk Management

• Compliance and Regulatory Standards

3

Product Owner & QA SME

Time Warner Cable Greater New York June 2012 - April 2014

• Role was instrumental in the development of the strategic vision and tactical implementation of the overall comprehensive online TWC.com website strategy for the eCommerce and Interactive Marketing team using Agile software development methodology.

• The position played a key role in shaping the strategic vision and executing the tactical implementation of the holistic online TWC.com website strategy for the eCommerce and Interactive Marketing team, utilizing the Agile software development methodology.

• Developed and implemented an Agile Testing Strategy, applying Agile methodology from a testing standpoint across inception, development, and stabilization phases to ensure the delivery of a high-quality product.

• Effectively managing and prioritizing the product backlog, encompassing the features and requirements of the product.

• Ensuring user stories are ready and have the correct acceptance criteria.

• Participating in Scrum events, such as sprint planning, sprint review, and sprint retrospectives.

• Acting as the liaison between the development team and the stakeholders, and resolving any conflicts or issues. Senior QA & Testing SME

JPMorgan Chase (BDS - Broker Dealer Services @ Wall Street) New York November 2010 - May 2012

• Successfully executed Trading applications with the leadership team to deliver quality functionalities across Equity, Options, Mutual Fund, Fixed Income, and Money Market Funds applications using Agile and Waterfall methodologies.

• Effectively collaborated with the leadership team to implement Trading applications, ensuring the delivery of high-quality functionalities across Equity, Options, Mutual Fund, Fixed Income, and Money Market Funds applications, employing both Agile and Waterfall methodologies.

• The role was demanding and dynamic, entailing test planning and implementation across Planning, Requirement, Design, Development, SIT, UAT, and Production check-out phases. Accountable for delivering daily dashboard reports to senior management leaders.

• Defining and elucidating project objectives, processes, policies, procedures, and regulations.

• Granting approval for, or obtaining approval for changes in rules, procedures, and policies.

• Keeping stakeholders informed and communicating project goals and deliverables effectively. Senior QA SME

State Farm Insurance Bloomington IL July 2008 - October 2010

• Effectively managed Property & Casualty insurance and financial applications associated with State Farm Insurance, delivered by the Business Information System (BIS) delivery team. Ensured validation and verification of system solutions aligning with business, functional, and technical requirements.

• Spearheaded Agile Sprint-based Testing and Quality Strategies, encompassing testing strategy, test planning, and test execution.

• Accountable for delivering accurate testing outcomes throughout the Agile software development life cycle, from Inception to Deployment phases.

• Supervising quality standards to guarantee the provision of top-notch goods or services. Creating, executing, and supervising quality control measures and procedures to ensure products adhere to quality specifications.

• Identifying and setting appropriate quality standards for products. Communicating quality criteria to the QA team and other pertinent departments, including product development.

• Supervising quality standards to guarantee the provision of top-notch goods or services. Creating, executing, and supervising quality control measures and procedures to ensure products adhere to quality specifications.

• Identifying and setting appropriate quality standards for products. Communicating quality criteria to the QA team and other pertinent departments, including product development.

Total Experience

4

Senior QA SME

RLI Insurance Peoria IL August 2007 - May 2008

• Successfully led the Personal Umbrella Policy Full Life Cycle (PUPFLC) Insurance Agile project to completion.

• Solely entrusted by RLI management to deliver a quality product to end users.

• Played a hands-on role in planning, designing, executing, evaluating & implementing Agile testing efforts for the Personal Umbrella Policy Full Life Cycle.

• Established and led the Testing Team to project success.

• Developed, implemented, and managed quality control measures and processes to ensure products met quality specifications.

• Applied appropriate test measurements and metrics to both the product and the Testing Team.

• Supervised quality standards to ensure the company delivered the highest quality goods or services. Advisory IT Specialist, Service Delivery Manager (DBS Bank) IBM Global Services Singapore January 2003 - June 2007

• In the capacity of Service Delivery Manager for the DBS Bank account, held sole accountability for delivering numerous high-quality products from conception to delivery at the Advance Delivery Test Center.

• Played a pivotal role in establishing the Test Competency Center for the Advance Delivery Center.

• Assessed and addressed customer requests and complaints.

• Cultivated and sustained strong relationships with both internal and external stakeholders.

• Provided leadership and guidance to the service delivery team.

• Ensured adherence to quality standards to uphold the company's commitment to delivering top-quality goods or services.

• Developed, implemented, and supervised quality control measures and processes to guarantee product compliance with quality specifications.

• Communicated quality standards to the QA team and other pertinent departments, including product development.

• Orchestrated and participated in product testing methods and procedures. QA & Test Leader

CITIBANK ASIA PACIFIC TECHNOLOGY Singapore March 2001 - December 2002

• Engaged in the management and execution of the CITIDIRECT cash management and private banking application throughout the SIT and UAT phases across 14 Asia Pacific countries.

Before working with Citibank Mr. Kiran held the following positions: Commerce Exchange, Singapore Software Test Engineer March 2000 – January 2001 Advance Technology Labs Software, India Test Engineer October 1998 – February 2000 Shipi Software Signature, India Programmer Analyst August 1997 – September 1998 Total Experience

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