Office Manager Administrative Coordinator

Patricia Murphy

Email: ***********@*****.***

Cell: 267-***-****

Professional Experience

Onward Behavior Health – Philadelphia, PA

Administrative Coordinator, December 2023 – July 2024

-Call and Confirm Patients Appointments

-Review patients’ chart to confirm health insurance is up to date and their general information

-Collect patients’ payments

-Monitor group therapy and inform therapist of their patients changes

-Manage general office activities duties such as ordering supplies

-Answer phones, redirect calls, and greet visitors

R&Q Insurance Holdings, Ltd – Philadelphia, PA

Claims Analyst/Office Manager, January 2018 – August, 2023

-Process and record payments for multiple wholly owned, managed, or reinsured companies and prepare reports for cash flow analysis

-Audit third-party legal counsel bills for adherence to pre-negotiated rates and submit for approval & payment

-Review Workers Comp Medical bills and forward to Management for approval.

-Review incoming mail for 4 managed companies, delineate updates and billings to handlers based on account

-Coordinate on-site audits from internal parties, trading partners, and third-party firms. Address deficiencies and relay feedback to claims staff

-Maintained executives’ schedules, prepared agendas, and coordinated logistics for board meetings

EMA, Inc – Trevose, PA

Project Specialist, November 2000 – November 2016

-Maintained executives’ schedules, prepared agendas, and coordinated logistics for committee

-Managed general office activities duties such as ordering supplies, arranging site visits

-Answered phones, redirected calls, and greeted visitors

-Coordinated new employee orientation, supervised and trained clerical staff, and arranged for training and onboarding of non-clerical staff

Education:

Community College of Philadelphia – General Studies

Additional Skills:

-Proficient in commonly used software products including Microsoft Office, SAP, ADP, ISIS, and ImageRight

-Able to multi-task and work effectively with a large volume of information

-Highly organized and capable of prioritizing workloads to meet deadlines

-Comfortable producing and tailoring reports and presentations for a wide range of staff and executives

-I am a Pennsylvania Notary, my commission expires in 2028

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