Customer Service Representative
Resume:
Sara martinez
Customer service
specialist Pullman, MI
49450
************@*****.*** +1
Experience
CCS Specialist
4Front Credit Union - Zeeland,
March 2023 - Current
• Customer Support - Handles member questions and complaints received through remote service channels in a timely and professional manner.
• Analysis- Completes research and resolves documentation errors or discrepancies.
• Sales - Actively cross sells Credit Union products and services.
• Risk - Assumes responsibility for reviewing and investigating transactions to determine the risk of fraud.
• Payments – Process payments, process related disputes and billing errors
• Receive internal and external phone calls, emails and service events and resolve inquiries or refer appropriately
• Coordinates the completion of forms for dispute, wires, accounts and applications. Remote Customer Service Representative
Rose International - Pullman, MI
November 2022 - February 2023
• Provide enrolment assistance for Medicare and retirees
• Answer customer questions with other usage of client approved scripts.
• Assists customers in problem resolution
•
Skip Trace Investigator
MV Transportation - Pullman, MI
March 2017 -March 2020
December 2021 – December 2022
Collect information about individuals using various resources and databases
• Gaining access to court records and collaborating with police departments to verify location ofindividuals
• Assisted with collections of delinquent accounts 60+ days past due
• Performed heavy skip tracing including DMV checks, background and credit checks (Clear, Tlo and
Lexis), and assigning door knocks
• Tracked GPS positions on all vehicles using various GPS tracking providers
• Assisted with the repossession/asset recovery process
• Verified Insurance policies
Customer Service Representative
Menasha Packaging - Coloma, MI
octubre 2020 - noviembre 2021
• Entering customer orders
and providing
confirmations
• Invoicing of orders
• Preparing shipping documents (including import and export documentation), labels, and scheduling of shipments (when needed)
• Provide quotations for individual parts, changeover kits, and special projects • Dispatch all outbound truckload shipments to carriers for timely delivery to customers
• Review shipment requirements to ensure that the appropriate carrier and mode is used to minimize freight cost
• Oversee and maintain the daily shipping schedule and provide monthly reports • Work closely with sales, customer service, and carrier base to ensure products are delivered efficiently • Corresponds with Finance team regarding credit hold customers, following established hold procedures. This is key because they weren’t included in this info before
• Contacts customers to schedule and fulfil bulk deliveries
• Identifies and schedules the best trucking option for all bulk orders Collections Specialist
United Properties - Grand
Rapids, MI abril 2013 -
noviembre 2017
• Met Demands of busy Collections by performing high volume of daily calls
• Received and submitted payments and applied amounts to customer balances.
• Interviewed customers to determine reasons for delinquency, source of income, etc
• Secured payments by following up with customers which disregarded promise to pay.
• Utilized talents and expertise to locate customers with aged accounts.
• Reached out to customers to verify information and follow up on issues
• Streamlined garnishment process including wages, bank, income tax and property seizures
• Handled SC and GC Claims
Education
Bachelor's degree en Computer Networking
Davenport University - Grand Rapids, MI
January 2003 - diciembre 2005
Associates degree in business en Accounting
Glen Oaks Community College - Centerville,
mi abril 1991 - mayo 1993
High school diploma
Skills
• Expert in Customer Relations
• Complex Problem Solving
• Skip Tracing
• Billing and Collections Practices
• Repayment Negotiations
• Collections Rugulatory Guidelines
•
Idiomas
• Spanish - Intermediate
Contact this candidate