Social Media Customer Service

Tracy Bradshaw

Administrative

Email: *************@*****.***

Address: ***** ** ** * *******, TN 37322

Phone: 423-***-****

Date of birth: Nov 3, 1974

Nationality: American

Social links, website: https://www.linkedin.com/in/tra cy-bradshaw-13a586213/

OBJECTIVE I possess over 30 years of experience in Administration of various levels. Some of the skills aquired are strong customer service skills, multiple office management positions, basic financial accounting and payroll experience as well as excellent data entry skills. Proficient in multitasking, organization, invoicing, payroll, and employee scheduling. Top notch administrative skills. Strong communication skills and a knack for problem-solving. Dedicated to delivering exceptional results and ensuring smooth operations within the workplace. Authorized to work in the US for any employer

EXPERIENCE

Decatur, TN

Jul 2024 - Present

Business Owner

Heavenly Holistic CBD and More

Beginning stages of setting up online retail store. Obtained all licensing, now fine tuning the website for launch.

Waitress

Decatur Family Diner

• Provide exceptional customer service to restaurant patrons • Take accurate food and drink orders from customers • Deliver food and beverages to tables in a timely manner • Collaborate with kitchen staff to ensure order accuracy and efficiency • Handle cash transactions and process payments accurately • Maintain cleanliness and organization in the dining area • Assist with opening and closing duties as needed • Upsell menu items and specials to increase sales

• Adhere to all company policies and procedures • Work efficiently in a fast-paced and high-pressure environment

Social Media Evaluator

Appen, Inc

• Evaluate and improve the quality of social media platforms • Analyze and provide feedback on social media content • Assess the relevance and accuracy of social media posts • Complete tasks accurately and within specified timelines

• Maintain confidentiality and adhere to company policies and guidelines • Provide insights on user behavior and engagement • Utilize social media platforms to identify trends and patterns • Stay updated on industry trends and best practices in social media marketing • Test and evaluate new features and functionalities on social media platforms

Office Assistant

Better Built Transmissions

• Provided administrative support to office staff • Managed incoming and outgoing correspondence • Organized and maintained physical and digital files • Assisted with scheduling appointments and meetings • Handled phone calls and directed inquiries to appropriate personnel • Coordinated office supply orders and inventory • Assisted with basic accounting tasks such as invoicing and account reconciliation • Drafted and edited documents and emails as needed • Collaborated with team members on various projects • Assisted with preparing presentations and reports

Waitress

Pizza Hut

• Provided exceptional customer service • Took customer orders accurately • Served food and beverages promptly • Maintained cleanliness of dining area • Handled cash and credit card transactions • Worked collaboratively with kitchen staff • Upsold menu items to increase sales • Ensured customer satisfaction • Demonstrated strong communication skills • Adhered to company policies and procedures

Office Manager

Action Transmission

• Managing office operations • Supervising administrative staff • Coordinating office activities • Implementing office policies • Handling customer inquiries • Maintaining office supplies • Organizing office files • Scheduling appointments • Assisting with payroll • Preparing financial reports EDUCATION

Kalamazoo, MI

Aug 1995 - Aug 1995

GED

Kalamazoo Central High School

SKILLS LANGUAGES

English

Native

CERTIFICATIONS & COURSES

• Quicken (10+ years)

• Time management (10+ years)

• Analytical Problem Solver (10+ years)

• Account management (10+ years)

• Persuasive Speaking (10+ years)

• Social Media Content Creation (5 years)

• Self-Motivated (10+ years)

• Self-Motivated (10+ years)

• Problem solving (10+ years)

• Google Workspace (5 years)

• Accounts Payable (10+ years)

• General Ledger Accounting (10+ years)

• Office Management (10+ years)

• General Ledger Accounting (10+ years)

• Computer Networking (10+ years)

• Financial Statement Preparation (10+ years)

• Branding (5 years)

• Bank Reconciliation (10+ years)

• Payroll (10+ years)

• Journal Entries (10+ years)

• Account Reconciliation (10+ years)

• Blog and Content Creation (2 years)

• Account Reconciliation (10+ years)

• Blog and Content Creation (2 years)

• Payroll management (10+ years)

• Staff training (10+ years)

• Accounting software (10+ years)

• Inventory management (10+ years)

• Software troubleshooting (10+ years)

• Conflict management (10+ years)

• Shipping & receiving (10+ years)

• Basic tax preparation skills (10+ years)

• Shipping & receiving (10+ years)

• Basic tax preparation skills (10+ years)

• Financial accounting principles (10+ years)

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