Customer Service Team Member
Resume:
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Allen Buskey
Pooler Ga.*****
***********@*****.***
Career Summary:
To obtain a position where I can maximize my leadership experience in a challenging environment, guiding by example and utilizing my experience in directing a team towards its objective within the deadlines and thus achieving company goals. SUMMARY
Accomplished management professional with 5 years’ experience in shipping and receiving logistics and 3PL Logistics Management. Provide customer service support in a fast paced, high volume environment. Excellent communication and interpersonal skills build rapport and relationships with senior Management, peers and clients. Core strengths include strong organizational skills, customer service oriented, proficient in MS Office, Word, Power Point, and Excel.
MOTIVATION AND CAPABILITIES/SKILLS:
● Ability to implement structural way of working within the area of responsibility
● Ability to properly assign tasks to co-workers and motivate them
● Ability to handle operational issues in a proper manner
● Ability to communicate effectively with people
● Be a leader and team member
EDUCATION:
ICDC COLLEGE Culver City, Ca.
Associate of Occupational Studies – Homeland Security August 2014 EXPERIENCE:
Ryder
Logistics Supervisor February 2021-February2024
● Supervise, coordinate and oversee day to day logistics operations;
● Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
● Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics
● Accountable for site Key Performance Indication (KPI)
● Working in collaboration with customer in all aspect of operations
● Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
● Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes
● Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate
● Address performance problems through corrective action and disciplinary process
● Understand labor agreement and maintain positive labor relations with all employees
● Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies
● Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs Argo Merchants Group
Operations Supervisor August 2019 - January 2021
Managed a team of 45, engaged in order fulfillment, customer service and shipping/receiving operations.
● Developed and implemented standardized practices for order processing and fulfillment, staff scheduling, inventory, warehouse operations, and shipping and receiving.
● Streamlined the order entry process that reduced total labor overhead for fulfillment processing
● Introduced production line best practices to improve shipping volume. Ikea Distribution Center 490-022
SDS/CDC Team Leader December 2015 – May 2019
● Lead and train co-workers in every aspect of safety and operation of all equipment.
● Responsible for the achievement of the goals determined by the Warehouse Manager.
● Responsible for increasing efficiency of CDC operations (reduce cost, improve productivity).
● Analyze workload and assign manpower to maintain proper Service level requirements for Customer Distribution Services.
● Monitor co-workers performance with regard to compliance with documented warehouse standards.
● Ensure adherence of Human Resource policies and procedures.
● Communicate effectively with all levels of co-workers in the organization,
● Support and execute the ideals of "The Human Resource Idea" with regard to recruitment, training, development and leadership of the Store Distribution function.
● Contribute to an environment where the culture is a strong and living reality that embraces the diversity of coworkers and customers.
● Assume responsibility for other tasks and projects as assigned. Ikea Distribution Center 490
Material Handler: February 2015 – December 2015
● Operate standard sit down counter balance fork lift, reach truck and order selector.
● Load and unload truck containers using RF equipment.
● Transport freight throughout warehouse.
● Assist in coordination of shipping and receiving schedules.
● Train others in the operation of forklifts and reach trucks, with emphasis on safety.
● Provide guidance, support and direction to other co-workers in the performance of all duties.
Roadlink Workforce Solutions Port Wentworth Ga.
Assistant Team Lead/Freight Handler June 2014 – February 2015
● Operate standard equipment to load and unload trucks.
● Assist in payroll responsibilities
● Assign daily task
Belk Columbia SC
Loss Prevention Manager October 2007 – August 2012
● Develop and implement programs to mitigate internal and external theft.
● Proposed alteration of Shortage Action Plan Response Procedures based on increase of shrink.
● Organize training programs pertaining to Loss Prevention and Safety.
● Coordinate crisis management activities such as Code Adam and Unsafe Acts by customers and associates.
● Collaborate with judicial offices and law enforcement to expedite criminal prosecution.
● Resolve issues of associate dishonesty and policy violations. References available upon request.
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