Customer Service Call Center
Resume:
Keri Beckett
I'm always ready to answer the phone and help the customer by listening and
troubleshooting the problem trying to find the exact answer the customer is looking for and if I can't find it get the customer transferred to the right person who can help all without keepin the customer on the phone to long waiting for an answer. Hopewell, VA 23860
*************@*****.***
I have 30yrs of customer service. I have been a cashier a supervisor and worked at a call center Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Maximus - Chester, VA
October 2022 to Present
• Call center answer phones and help the consumer with whatever I could
• Reset customer passwords
Housekeeper
John Randolph Medical Center - Hopewell, VA
April 2019 to September 2022
Cleaned patient rooms, nursing stations,med rooms common areas Housekeeping
Lucy Corr Village - Chesterfield, VA
April 2018 to February 2019
Cleaned health facility rooms, and deep cleans including moving some furniture also cleaned the apartments in the retirement community. I also cleaned common areas like the public restrooms the lobbies etc.
Shift Supervisor
Dollar General - Hopewell, VA
September 2014 to March 2018
Counted all drawers that were opened and counted them down to make the deposit at night stocking cashier delegated task to my co-workers if I was the supervisor on duty Shift Supervisor
Riteaid - Richmond, VA
January 2009 to September 2014
Cycle counts, price changes, outdates, office work that consists of making bank deposits and taking them to the bank, going to the bank and making change so that the store does not run out, printing up the daily work orders, training new employees on the tasks, stocking, keeping about two or three employees busy so that they are not just standing around making sure that the customers leave with a smile. Shift Leader
Dunkin donuts/Baskin Robins - Hopewell, VA
July 2005 to January 2009
I was a cashier moved up to shift leader i trained the new crew members i also ordered the icecream and went to a training expo to learn more about the new products that were coming into the store and train the employees on the new merchandise
Manager
COOKIN FRESH CAFE - Prince George County, VA
October 2003 to November 2003
I was responsible for opening the restaurant on some days I was responsible for waitressing cooking doing the dishes and making sure the customers had everything they needed I was also responsible for counting the money and making the deposit for the owner to bring to the bank at closing time I was responsible for making sure that all the money was in the safe and everything was off everything was clean and the doors were locked
Education
High school diploma
William M Davies Vocational Career High School - Lincoln, RI September 1991 to June 1995
Skills
• Cooking
• Commercial Cleaning
• Hospital Experience
• Caregiving
• Patient Care
• Food Preparation
• Home Care
• Custodial Experience
• Customer service (10+ years)
• Laundry
• English
• Residential Cleaning
• Shift Management
• Senior Care
• Meal Preparation
• Customer service
• Customer relationship management
• Customer support
Certifications and Licenses
High School Diploma
June 1995 to Present
It shows that I also studied Graphic Arts
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