Service Desk It Support

ANSHIKA SRIVASTAVA

Location: Noida

Phone: 868-***-****

Career Objective:

To boost my career and secure a challenging growth-oriented position in the field of Java Programming in an organization where I can improve and utilize my knowledge and skills while being resourceful, innovative for the organization.

Working Experience:

Company: Radiate E Services Pvt Ltd (Payroll: Evision Technolab Pvt. Ltd)

Designation: Service Desk Engineer

Duration: 19th April 2023 to till now.

Qualification:

Qualification

Board/University

Percentage

B.Tech

ACT

7.18 CGPA

12th

UP Board

55.20%

10th

UP Board

67.33%

Technical Skill:

Knowledge of Laptop, Desktop, Printer Network Hardware Components Installation, up gradation and Troubleshooting.

Work on Experience of Windows 8, Windows 10 & 11 Installation, Customization and Administration.

Knowledge In: Setting up Wireless NIC, Local and Network Printer Setting and Configuration.

MS Outlook Configuration, Backup and Restore Process.

Remote Management through Team Viewer, VNC & Ammy Admin to solve Windows and Software Installation.

Installation of various software, Application and Utilities.

Key Attributes:

Sense of commitment & knowledge enables me to execute my tasks efficiently.

Quality of being a good team player enables me to adjust in different situations and

adapt to different environment easily.

Self-confidence, good communication skills and Leadership quality.

Comfortable to work in different shifts and 24/7 environment.Nature Of Job

Working as Service Desk Profile.

• Provide Service Desk support to approx 200 corporate users' Handle a team of 3 IT Support Engineers Answering phone calls, Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool.

Monitored and executed all end user calls related to IT Services.

All mails to be read thoroughly and replied to all the concerned in case of escalation.

Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.

• Coordinating with engineer, as well as with user for the update of the call.

Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.

• Taking the user acknowledgement before closing the ticket ID.

Check and generate the Daily call report, Monthly call report

• Interacting and escalate issue with senior and follow end to end resolution.

• Coordinate and manage relationships with vendors that provide hardware, network and other

support.

• Maintaining hardware and software Inventory and follow all IT documentation process

• Knowledge and work close with service desk & ticketing software tools like remedy, footprint.

• Remote Support as per requirement through Team Viewer, VNC, Remote Desktop to solve Windows and Software issue.

Personal Details

Name : Anshika Shrivastava

D.O.B

: 01-01-2002

Languages: English

Address : 510/341/11A/1 Shastri Nagar Sadiyapur Allahabad, Prayagraj 211003

Declaration:

I hereby declare that all information given above is true to best of my knowledge

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