excellent customer service management skills, inventory data entry rep
Resume:
Marquis Stroud
Hospitality Professional/Event Consultant
*******.*******@*****.***
InterContinental (IHG), Buckhead, GA —Head Manager of Americano (Breakfast/Lunch/In room dining)
May 2022 - present
● Facilitated meal services, scheduling and directing 10-person staff in Cafe
● Governed in-room dining services, including breakfast, brunch, and lunch options
● Trained new employees, specializing in host and front of the house p0sitions
● Handled HR duties, including interviewing, hiring, onboarding, and coaching
● Regulated inventory for daily processes, including special events
● Evaluated and updated social media presence as an online correspondent
● Created disciplinary/corrective action plans for employees
● Served as committee member and Master of Ceremony for Annual Employee Holiday Gala
● Keynote speaker for all-staff meeting recognizing African Heritage Month
Kimpton Sylvan Hotel, Buckhead, GA —Manager of St.Julep/Willow March 2021 - May 2022
● Developed six staff members, training and coaching for two venues
● Reviewed inventory, orchestrated scheduling, and approved payroll
● Consulted with Events departments for sales and buyouts
● Led in the initial opening of both St. Julep & Willow bar King +Duke, Atlanta, GA —Host Captain
March 2018 - May 2020
● Serving in a supervisor position, leading and training a team of six hosts.
● Responsible for accommodating 150 -300 guests for a fine dining experience nightly.
● Making and confirming reservations using Open Table and Resy. Crowne Plaza, Marietta, GA— Food & Beverage Supervisor January 2011-January 2015
● Managed three hotel outlets
● Led a team of 15 employees, providing food and customer service for 300 guests.
● Assisted in banquets for dining events
EDUCATION
● Atlanta Technical College, Atlanta, GA October 2011
● Hospitality & Tourism Management, April 2020 Certificate Program in Hospitality Management from Florida Atlantic University
● Management and Strategy Institute July 2020 Project Management SKILLS
Hospitality
Consultant
Customer Recovery
Retention
Management
Leadership
Master of Ceremony
Public/Motivational/
Cultural Speaking
Writer/Poet/Spoken
Word Artist
Community Mentor
CERTIFICATIONS
Front of the House
Operation, Customer
Service
Guest Care Opentable
Hot Sauce Tech
Micros
AWARDS & COMMISSIONS
Eagle Scout, Boy Scouts of
America, Atlanta, GA
Ordained Deacon and Chief
Jali of Rize Community
Church, Atlanta, GA
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