Customer Success Service

Erica Hussey

**** ********* *******

Acworth, Georgia 30101

775-***-****

*****.********@*******.***

OVERVIEW

Results-driven Senior Customer Success Representative with 7 years of experience in the banking industry. I am seeking a challenging position to utilize my exceptional customer service skills, deep knowledge of banking products, and proven record of accomplishment in driving customer satisfaction and retention. EXPERIENCE Wells Fargo 08/2021 - 07/2024 Sr. Customer Success Rep

- Manage a portfolio of high-value clients, ensuring their satisfaction and retention.

- Provide personalized guidance to clients regarding banking products and services.

- Conduct regular account reviews and proactively identify opportunities for upselling and cross-selling.

- Collaborate with internal teams to address customer concerns and resolve any issues in a timely manner

- Achieve and exceed sales targets, consistently maintaining an elevated level of customer satisfaction

Wells Fargo

05/2017 - 07/2021

Universal Banker

- Built and maintained relationships with a diverse portfolio of clients.

- Assisted clients in navigating banking products and services, resolving any concerns or issues.

- Collaborated with internal teams to ensure seamless customer experiences.

- Inventory managed to keep bank up to date and operational Trained new hires, policies, and procedures, audited the bank vault EDUCATION Middletown High

1995-1999 High School Diploma

Academy of Finance

College of New Rochelle

1999 - 2003 Bachelor's degree in business administration Business Administration

SKILLS Excellent communication and interpersonal skills, with the ability to effectively resolve customer concerns and provide personalized solutions Strong expertise in providing exceptional customer service and building long- term relationships with clients

Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

Strong problem-solving skills, with the ability to think critically and provide innovative solutions

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