Service Delivery Project Management

Sanjay Topare (Jain) - page *

Sanjay Topare

Pune, Maharashtra, India

*********@**********.*** +919********* linkedin.com/in/123********* Summary

2.5 decades of proven leadership experience of Multi-vendor, Multi-Technology & Multi-Cultural experience in Telecom/IT Managed Services, Project/Program Management & Service Delivery covering domains like GNOC/ GSDC/NNOC, Transmission (MW, OFC), RAN, Core (wireline & wireless), RF Planning & Optimization, Service delivery, solutions, Pre-Sales/RFP support, Competence Development & Process implementation, ITIL, Prince2 Practitioner, PMP, IOT, Advance AI & ML & Certified ScrumMaster® (CSM®) Experience

Director Solutions Services

Wavelabs Technologies

Mar 2023 - Sep 2023 (7 months)

# Program & Project Management

# Service Solution Design/Proposal & presales support.

# HPE - SDWAN & ADDoS project

# Capgemini – 5G core

# Juniper – Open RAN

General Manager, National NOC Head

Shyam VNL

Sep 2015 - Mar 2023 (7 years 7 months)

# Built National NOC for state operator (BSNL) for 10 Telecom Circles.

# Established & Implemented ITIL standards, procedures, and governance processes to create and maintain consistent and best in class QA protocols. # SLA Management & Service Assurance.

# Designed Operation Strategy, OSS & Service Management system. # Manpower & skill dimensioning

& Technical recruitment.

# Achieved 60 % efficiency improvement, synergy cost reduction. Deputy General Manager-GNOC

Huawei

May 2012 - Sep 2015 (3 years 5 months)

# Founding member of Huawei GNOC/GSDC at Bangalore.

# Successful transition of Three MS from Ericsson to Huawei GOC.

# Designed Solution, did Pre-sales & RFP support for remote RF Planning & Optimization delivery.

# Established the Portfolio of remote RF Planning & Optimization delivery from GOC/GNOC.

# Successfully delivered transition & delivery of Remote RF Planning & Optimization for Saudi Zain, MTN SA & MENA Bahrain projects with less than 50 % planned schedule. Sanjay Topare (Jain) - page 2

# Designed Competence Development process aligned with ITIL, skill assessment & Mapping, growth Path & succession planning.

# HR Mapping with job-levels & project requirements.

# Achieved 50 % efficiency & 30 % cost reduction by automation. # Received Bronze Badge for Managed services unified platform. # Received Future Star Award. RAN Operation Head - Service Delivery

Huawei Technologies India

May 2010 - May 2012 (2 years 1 month)

# Headed Managed services for Uninor (Telenor) MS Mumbai Circle. # Ensured Process compliance for EHS & ISO27K implementation

# Fault & spare-parts management.

# Delivered 100 % End to End Service Assurance of Radio & Transmission Network within SLA.

# Optimization of RF KPI's & Compliance of customer complaints within SLA.

# Customer relationship Management, Weekly review with customer.

# Stake holder management & Regulatory Compliance

Senior Manager

Nokia

Jul 2008 - May 2010 (1 year 11 months)

# Headed the Wireless Network Operations for the Reliance Communications in Maharashtra circle.

# Responsible for Regulatory, ISO & TL9000 Compliance.

# Improved the Highway& VIP route Coverage with zero capex expenditure.

# Vendor & stakeholder management.

# Achiever's Club award.

Sr. Manager

Reliance Communications

Jan 2005 - Jun 2008 (3 years 6 months)

# Served as RF Lead, Network Operations head for AP & MH circles. # Introduced Process innovation for survey & site RFP.

# Change & release management.

# Improved the RF KPI's with zero capex.

# Resolved the long pending Paging KPI issue.

Sr. Project Lead

GTL Limited

Nov 2000 - Jan 2005 (4 years 3 months)

# Deployment, integration & delivery management of RAN, Infra & back-haul. Sanjay Topare (Jain) - page 3

# RF Planning & Optimization (CDMA) for TATA CDMA Mumbai & Mah circle & MTNL-Mumbai

# Deployment & rollout Transmission for Airtel- Mumbai, Mah-Goa circles.

# Survey, roll-out & Delivery of 500KM OFC Backbone implementation for TATA Tele. # RAN implementation, Integration of Optical access Network. Project Manager

Electroquip

Jul 1998 - Nov 2000 (2 years 5 months)

# Managed end-to-end deployment and delivery of integration activities. # Project Survey & Design,

# Planning, Execution (Monitoring & controlling)

# Project Closure (Acceptance Handover)

Project engineer

CG Power and Industrial Solutions Limited

Jun 1995 - Jun 1998 (3 years 1 month)

Operation & Maintenance, Service, Installation & commissioning. Education

Indian Institute of Management Kashipur

Executive MBA, Strategic Management

Nov 2021 - May 2022

Nagpur University

B.E., Electronics & Telecommunications

1991 - 1995

Thapar Institute of Engineering & Technology

Higher Secondary School, Science & Mathematics

1988 - 1990

Licenses & Certifications

PRINCE2 Registered Practitioner - APMG International P2R/IN084300; Certificate No-023*****-**-VN83

ITIL 2011 - APMG International

ITIL/IN075535; Certificate no-023*****-**-D7QB

PMP - Huawei University

Sanjay Topare (Jain) - page 4

Future Star Award - Huawei

Achievers Club Award - Alcatel Lucent Managed Services (Application support and analysis) MSUP Bronze Badge - Huawei

IOT-Internet of Things - Collabera TACT

CT-IOT16112017

DevOps Foundations: Lean and Agile - LinkedIn

Women's Empowerment - Global Goodwill Ambassadors Foundation (GGAF) Cross-cultural Diversity, Inclusion, and Sensitivity - Global Goodwill Ambassadors Foundation (GGAF)

Occupational Safety & Health - Global Goodwill Ambassadors Foundation (GGAF) People Analytics - LinkedIn

Introducing Robotic Process Automation - LinkedIn

Humanitarian Aid Worker Safety - Global Goodwill Ambassadors Foundation

(GGAF)

Writing a Business Case - LinkedIn

Creating a Business Plan - LinkedIn

Strategic Planning Foundations - LinkedIn

Critical Thinking - LinkedIn

Sanjay Topare (Jain) - page 5

Cybersecurity Foundations - LinkedIn

Ethical Hacking: Introduction to Ethical Hacking - LinkedIn Certified ScrumMaster® (CSM®) - Scrum Alliance

Issued Dec 2021 - Expires Dec 202*-*******

Advanced Artificial Intelligence & Machine learning - Cognixia Skills

Program & Project Management, Global delivery, Managed services, Leadership, Service Delivery, Proposal, Solution design, Presales, RFP, Telecom, Network operations, Integration, OSS, BSS, ITIL, PMP, PRINCE2, SLA management, DevOps, Lean, Agile, Scrum Master, AI & ML, Automation, RPA, Service assurance, Service strategy, Technical recruitment, Synergy, cost reduction, Skill assessment, Succession planning, Efficiency improvement, CRM, Stake holder management, Regulatory compliance Communications, Process innovation, Business plan, case, Critical thinking, Problem solving, Analytical skills, Cost management, P & L, Vendor management, Consulting, Mentoring, Team building Transformations, Cross-functional, Jira, Project delivery, Strategic management, Volunteer Experience

TISS-Honorary Board Member- (COE)Center of Excellence - Honorary Board Member - Telecom Vertical, Tata Institute of Social Sciences- School of Vocational Education Feb 2016 - Feb 2020

Education

Global Goodwill Ambassador (GGA)

Jan 2018 – Present

Social Services

RSS- Rashtriya Swayamsevak Sangh- Volunteer, branch head, Mentor Jan 1988 - Present

Social Services

The Scouts/Guides Organization – India

June1983- April 1988

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