Customer Service Representative

PROFESSIONAL PROFILE

Experienced Customer Service Representative with over five years’ experience in providing face to face and telephone interactions/support. Proficient with office equipment and easily multi tasks in a fast pace environment. Core strengths include:

Multi-line telephones

Problem Solving

MS Outlook, Word, & Excel

Excellent customer service skills and attitude

Basic 10 key proficiency

Typing

Excellent written and verbal communication

Basic Math Skills

Attention to Detail

SUMMARY OF QUALIFICATIONS

Assisted customers with selecting and buying any type of rigging equipment they may need or construction site.

Maintained office operations such as filing documents, sorting and processing incoming faxes, sending out all mail, and writing up daily sales orders.

Assisted customers with selecting the best vehicle for their needs when they come into the airport, and also logged all personal data electronically.

Answered multi-line phones in a call center setting to assist customers with any needs or concerns. Gave customers knowledge on any and all ATT products to ensure the best service experience.

Currently taking care of single patient in their home with medications, bathing, feeding.

Assist customers with all of their credit card needs, such as making a payment or any type of

Payment arrangements. Also helping the new nesters when they come out on the floor.

Answer any questions the new nesting class may have, also walking the floor we needed.

PROFESSIONAL EXPERIENCE

Iqor 09/2018-Present

Customer Service Representative

Public Partnerships 07/2015-08/2018

Home Health Aide

Avis Budget Group 04/2012-07/2013

Customer Service Representative

AT&T 01/2009-06/2011

Customer Service Representative

Carolina Chain and Cable 01/2001-12/2003

Sales Manager

EDUCATION/ CERTIFICATIONS

Clerk Typist Diploma- Rutledge College, North Charleston S.C.

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