Customer Service Representative

Amber Reinhart

Summary

Strategic Customer Service Sales Representative committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities. Experience

UPMC Health Plan - CSR Medicare Sales Support

Pittsburgh, PA • 07/2022 - Current

• Answered customer questions about products and services and recommended appropriate solutions

• Educated customers on product features and technical details to highlight benefits

• Called potential customers to assess business needs and present value propositions. Flagger Force - Crew Lead

Murrysville, PA • 02/2018 - 11/2018

• Kept work areas clean, neat and free of safety hazards to maximize efficiency

• Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity

• Reviewed completed work to verify consistency, quality and conformance. Progressive Business publications - Customer Service Representative Uniontown, PA • 02/2012 - 08/2012

• Remained calm and professional in stressful circumstances and effectively diffused tense situations

• Demonstrated excellent communication skills in resolving product and consumer complaints

• Upheld quality control policies and procedures to increase customer satisfaction. Anova Health Care System - Home Health Care Aide

Uniontown, PA • 04/2009 - 01/2012

• Helped clients stay happy and healthy by providing mental and emotional support

• Improved patient outlook and daily living through compassionate care

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

OSI - Customer Service Representative

South Pointe, PA • 05/2008 - 02/2009

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

• Upheld quality control policies and procedures to increase customer satisfaction

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

• Made outbound calls to obtain account information. Teletech - Customer Service Representative

Uniontown, PA • 09/2001 - 04/2002

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

• Set up and activated customer accounts

• Exceeded company productivity standards on consistent basis. Contact

**************@*****.***

724-***-****

Normalville, PA 15469

Skills

• Processing payments

• Effective customer upselling

• Data management

• Customer service

• Good work ethic

• Flexible

• Adaptable

• Critical thinking

• Friendly, positive attitude

• Team building

• Problem resolution

• Multitasking

• Exemplary Communication

• Networking

• Leadership Qualities

Education

Associates: Accounting and Information

Technology

West Virginia Institute

Uniontown, PA • 05/2004

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