Call Center Financial Accounting

My name is Brooke Wilkie,

A little bit about my work history, I have been in banking for 5 years in September. I started off in a call center and went into the loan aspect of a bank. I have a lot of knowledge when it comes to bank products and loan products offered by the institution. Before, I had got into banking I was in retail and the food service industry. I waited tables and worked for various retail chains such as, Rue 21, David’s Bridal and Kohls. I am very good at customer communication and figuring out what best fits the client.

My education includes a GED from the state of Indiana, and I have two Technical Certificates in Business from Ivy Tech Community College.

Ambition: I am willing to learn anything and everything that I can in order to be the best that I can be in any position given. I am a fast learner that is very well organized, and career driven. I would like to continue my education in loans and lending, but I would also like to see what else is potentially out there for me to grasp and become better at.

Skills:

Professional & Mature

Flexible

Maintains Confidentiality

Works Well Under Pressure

Dedicated Team Player

Accurate & Detailed

Goal-Oriented

Positive & Friendly

Outstanding People Skills

Exceptional Time Management Skills

Articulate & Well-Spoken

Organized & Pays Close Attention To Detail

Excellent Work Ethic

Interpersonal Communication

Problem Solving Ability

My contact information:

Cell Phone: 865-***-****

Email: ************@*****.***

Completed Trainings:

Frontline: Responsibilities Of A Notary Public

Interpreting Cash Flow: Cash Gross Profit & Net Cash Income Checkpoints

Cash Flow Analysis: Introduction & Accounting Review

Financial Accounting: Accounting Methods & Adjustments

Financial Accounting: GAAP For Revenue & Expense Recognition

Protecting Consumers Undergoing Foreclosure

Financial Accounting: GAAP For Stockholders Equity

Loan Servicing For Small Business Lending

Financial Accounting: GAAP For Current & Non-Current Assets

Financial Accounting: Financial Statements

Mortgage Basics: Steps In Lending

Constructing The Cash Flow Statement: Overview & Concepts

Loan Origination For Small Business Lending

Lending: Analyzing Personal Tax Returns

Financial Accounting: The Income Statement & Balance Sheet

Interpreting Cash Flow: Other Key Checkpoints

The URLA Form

Fair Lending: Comprehensive

FCRA: Obtaining Consumer Credit Reports

Regulation B: Essentials

RESPA: Errors, Prohibited Practices, & Penalties

Constructing The Cash Flow Statement: An Interactive Example

Mortgage: Matching Products & Avoiding Steering

SCRA Key Requirements

Unfair, Deceptive, & Abusive Acts Or Practice: Mitigating Risk

MLA Key Requirements

Real Estate Settlement Procedures Act: Essentials

Mortgage Basics: Products, Documents & Costs

Commercial Lending: Ethics & The Bank Bribery Act

Fair Credit Reporting Act: Comprehensive

Reg B: Adverse Action Notifications

Regulation O: Essentials

TRID: Good Faith, Tolerances, & Resetting Tolerances

BSA & AML: Essentials

Community Reinvestments Act: Essentials

HMDA Monitoring Information

Flood Disaster Protection Act: Compliance

Safe Act Compliance

Lending: Analyzing Personal Tax Returns

Consumer Loan Underwriting 101 – Webinar

Brooke A. Wilkie

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