Carol A. Hertzoff
Wilmington, DE *****
302-***-**** *********@*****.*** linkedin.com/in/carolhertzoff/
SAP FICO ANALYST
Experienced professional providing expertise in IT, accounting and business analysis coordinating complex operations within financial and non-financial organizations. Includes process redesign, configuration, project implementation, project management and training. Recognized as an expert SAP super user in financial and management accounting, sales and distribution, master data and security. implementation and pre-and post-go-live support.
Competencies include:
Financial Process Re-Engineering Leadership Continuous Process Improvement
IT Governance Training and Facilitation SAP Implementation Gathering and Evaluating Business Requirements
PROFESSIONAL EXPERIENCE
Axalta Coating Systems, Glen Mills, PA June 2019 - March 2024
IT Analyst Regional Process Specialist (SAP FICO)
Owned all IT inter-company processes for the Axalta custom inter-company reconciliation application (AITRA), SAP S/4HANA and legacy SAP systems including data flowing between and within the systems.
Developed corrective actions and system fixes for inter-company accounts payable, receivable and costing processes and related logistics issues impacting accounting information and month-end closing.
Resolved technical and master data problems impacting AITRA, including S/4HANA and legacy SAP errors, IDOC issues and Informatica application challenges.
Tested new inter-company processes and custom programs for end state S/4HANA implementations and feeds from and to the legacy SAP systems with the business users and implementation consultants.
Guided IT Level 2 FICO support team and implementation consultants in resolving SAP inter-company configuration issues found during S/4HANA testing and after implementations were completed.
Assisted in creating new legacy SAP plants as well as resolved legacy material ledger and product costing issues.
FMC Corporation, Philadelphia, PA May 2012 – June 2019
Application Integration Specialist – Finance, SAP Center of Excellence (COE)
Supported SAP financial and controlling modules and associated plant and corporate financial processes. Provided guidance and technical system fixes for processes that included month- and year-end closing, product costing, project system, fixed assets, budgeting, purchasing, accounts payable and various other financial and logistics issues impacting accounting information.
Updated SAP general ledger account data and assisted users and other COE members with tax and financial posting issues due to new project implementations.
Resolved +1200 SAP help desk tickets enabling global SAP users to continue to perform their jobs efficiently and effectively.
Delivered ad hoc training to FMC and SAP users and documented procedures when no formal training or written documentation existed.
Trained new COE finance and logistics consultants on COE procedures and methodologies.
Checkpoint Systems, Inc. (now CCL Industries), Thorofare, NJ April 2010 – April 2012
SAP Senior Financial Systems Configurator and Analyst
Designed, configured and supported SAP ERP 6.0 financial and controlling (FI/CO) module processes for the successful North American implementation. Configured and supported FICO processes in separate European SAP legacy system.
Discovered and resolved previously undetected customer billing problems enabling collection of +$500,000. Established new procedures to detect, correct and ultimately prevent these issues.
Provided SAP Center of Excellence (COE) technical leadership for entire SAP new general ledger, accounts receivable, banking, cash application and financial closing configuration and processes for 8 North American sales and manufacturing sites with revenues of +$290M which was ~34% of the Company’s revenue.
Carol A. Hertzoff 302-***-**** Page 2
Developed and implemented the North American financial closing process, reducing the month end system close from 10 to 5 days.
Corrected controlling module issues and enhanced processes for product costing, sales order settlement, service orders, profitability analysis and the project system.
Delivered initial and on-going training and support to 60 end users and 10 COE team members, focused on the financial modules and the financial module integration.
Campbell Soup Company, Camden, NJ January 2005 – February 2010
SAP FICO Processes Analyst and Configurator
Designed, tested and implemented SAP functionality for 3 roll outs as part of a 75-member global team. Supervised a team of 6 who managed all financial training and support documentation within uPerform, an enterprise-wide on-line training system. Ensured efficient and effective support by coordinating with the uPerform team.
Coordinated training and front-line support of North American accounting, business analysis, sales, marketing, tax and R&D organizations.
Reduced manual accounting transactions by 30% via new automated SAP system functionality that streamlined the financial processes.
Developed and trained Financial Master Data team in new SAP processes, reducing master data errors by 20%.
Coordinated design and implementation of North American financial roles with Security and Controls Team, Human Resources Team and Change Management Team. Ensured that users could perform their new functions at go-live while still meeting all key internal controls.
ADDITIONAL RELEVANT EXPERIENCE
Rohm & Haas Company (now Dow Chemical), Philadelphia, PA
Senior Sarbanes Oxley (SOX) Lead
Developed, trained and implemented new SOX self-auditing processes for key SAP process leaders and their organizations.
Senior SAP Financial Master Data Lead
Developed and managed a new data-gathering and review process, reducing master data errors by ~50%.
Senior SAP Security and Controls Lead
Configured all end user sales and distribution roles for a major global roll out with 100% accuracy.
EDUCATION and CERTIFICATIONS
Master of Business Administration (MBA) Accountancy
Baruch College, City University of New York, New York, NY
Bachelor of Arts (BA) History
State University of New York at Buffalo, Buffalo, NY
Certified Public Accountant (CPA)
New York State (Inactive)
Certificate in Project Management
University of Delaware, Newark, DE