Customer Service Property Manager
Resume:
Senior CSR and Financial - Spanish Bilingual
Apricus Technology Inc.
Processed and confirmed payments accurately and promptly, then released services and products to clients to ensure satisfaction. Provided prompt assistance to clients via chat and email to resolve issues. Generated and maintained daily reports of payments and refunds. Guided clients on refund requests, ensuring compliance with company policies, and communicated with clients about pending invoices to ensure timely payments.
Business Administration In Tourism
Universidad del Atlántico
Bachelor Degree
Certificate in Business Management
Universidad del Atlantico
Customer Service Excellence
Bilingual Communication (Spanish
and English)
Relationship Building
Problem-Solving
Analytical and Critical Thinking
Fast Learner
Spanish : Native Language
English : Intermediate
Portuguese : Basic
Excel
SAP
Sendesk
Workforce management
Personable and dedicated Customer Service Representative with extensive industry experience. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Colombian Spanish speaker with a strong commitment to delivering exceptional service. Human Resource Technician
Technician Course
SME Customer Service Representative – Spanish Speaking Datamatics Global Service Ltd.
Received payments for exams and licenses accurately. Assisted customers/candidates with exam-related questions and resolved technical issues via chat, ensuring a seamless experience. Escalated issues promptly for timely resolution and provided clear, helpful guidance. Answered customer inquiries with accurate information about products and services, conducted follow-up calls after issue resolution, worked with other departments to solve complex problems, and ensured customer satisfaction by providing exceptional service and timely complaint resolution. Financial Analyst – Spanish Speaking
Cementos Argos S.A
Collected outstanding accounts from clients, ensuring timely payment and maintaining positive relationships. Managed client queries via phone and email, providing professional responses. Handled reception and distribution of supplier invoices accurately and promptly. Prepared reports on company assets and inventory, offering insights for decision-making. Created proposals to control headquarters expenses and optimize resource allocation. Trained new employees in company software and programs, ensuring smooth on boarding and empowering end-users with basic troubleshooting skills.
RAFAEL DE JESUS
Financial / CSR
Spanish Speaker
PROFESSIONAL EXPERIENCE
From 09/2023 – present (Makati, Philippines)
***********@*******.***
Linkedin/in/Rafael-charry-
gutierrez=701040bb
Spanish Bilingual
Charry Gutierrez
From 03/2014 to 10/2021 (Colombia)
From 04/2021 a 09/2021 (Colombia)
Ortigas, Pasig City
EDUCATION
SKILLS
LANGUAGE
PROGRAMS
PROFILE
From 05/2018 to 05/2019 (Colombia)
©AZURIUS – Hoja-de-vida.co
From July /2022 – August 2023 (Ortigas / Pasig, Philippines) From May /2018 – November 2021 (Barranquilla, Colombia) Financial Customer Service Representative – Spanish Speaking Jeronimo Martins – Tiendas Ara
Managed the collection of unpaid invoices from customers, ensuring timely payment and resolving issues. Communicated outstanding balances and invoices through mail and phone calls, maintaining clear and professional communication. Assisted in logistics processes for shipping and receiving merchandise, ensuring accuracy and efficiency. Ensured timely packaging of merchandise for shipping while maintaining quality standards. Helped customers with logistics and shipment tracking to ensure satisfaction. Utilized SAP to manage product inventory and purchase orders, ensuring accurate record-keeping. Implemented efficient warehouse resource management practices to optimize workflow and productivity. Administrative Assistant
Vertigy S.A
Assisted clients via phone and email for service and product purchases, providing excellent customer service. Received payments and managed contracts, ensuring accuracy and compliance with company policies. Coordinated logistics for events, ensuring smooth execution. Managed and maintained databases, ensuring accurate records and timely distribution to clients. Recruited and trained new employees, ensuring they were equipped with necessary skills and knowledge.
Promoted from Logistics
Assistant to Administrative
Assistant - Vetigy S.A.S, 2013
Promoted from Customer
Service Representative to SME
Customer Service
Representative - Datamatics
Global Services 2023
Best Customer Service and
Financial Agent (Spanish-
Speaking) - Datamatics Global
Services
From December /2015 – April 2017 (Barranquilla, Colombia) From September 2012 – November 2015 (Barranquilla, Colombia) AWARDS
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