Customer Service Lead Cashier

Jeramiah Sessum

***********@*****.*** 346-***-**** Houston, TX

SUMMARY

Dedicated professional with 3 years of experience in customer-facing roles, seeking a Customer Service position. Excelled in resolving guest inquiries and complaints, ensuring customer satisfaction at Chitalian Pizzeria and Wingstop. Proven track record in cash handling, maintaining cleanliness, and providing outstanding service. WORK EXPERIENCE

Chitalian Pizzeria Houston, Texas

Server Nov 2023 - Jul 2024

• Maintained compliance with health and sanitation standards, ensuring safe preparation and serving of food products.

• Facilitated effective communication between front-of-house and kitchen staff to accommodate customer dietary needs and preferences.

• Delivered high-quality customer service by promptly addressing inquiries and resolving complaints, contributing to a positive dining experience.

• Assisted in team development by participating in the training of new staff members, reinforcing restaurant protocols and service excellence.

Wingstop Houston, TX

Lead Cashier Mar 2023 - Nov 2023

• Managed transactional accuracy by validating item prices, quantities, and discounts, leading to a consistent record of correct cash handling.

• Performed opening and closing procedures for cash registers, ensuring adherence to company protocols and contributing to operational efficiency.

• Addressed and resolved customer service inquiries and complaints, maintaining professionalism and upholding customer satisfaction standards.

• Implemented process improvements in cash handling and customer service, enhancing team performance and compliance with company policies.

Foodtown Houston, Texas

Cashier Feb 2022 - Jul 2022

• Managed monetary transactions efficiently, providing receipts, processing refunds, and handling exchanges while adhering to store policies.

• Maintained compliance with legal requirements for age-restricted sales and upheld store safety regulations to ensure a secure shopping environment.

• Delivered high-quality customer service, resolving complaints with professionalism and assisting with inquiries, both in-person and via telephone.

Lasagna House Houston, Texas

Host Manager May 2021 - Dec 2021

• Managed coordination between servers and kitchen staff to enhance order efficiency and customer satisfaction.

• Oversaw cash handling processes, ensuring accurate transactions and secure financial management.

• Directed training for new staff, ensuring compliance with restaurant policies and maintaining high service standards.

EDUCATION

Westfield High School

High School Diploma, General Education

Houston, TX

Jun 2023

CERTIFICATIONS

Food Handler

TABC

SKILLS

Food Running • Supply Restocking • Food Inspection • Safe Food Handling • Order Management • Beverage Preparation • Table Setting • Food Delivery • Table Bussing • Guest Engagement • Strong Work Ethic • Price Memorization • Positive and Professional • Service Prioritization • Exceptional Customer Service • Performance Improvement • Dining Customer Service • Menu Knowledge • Quality Control • Professional Appearance • Food Safety Understanding • Effective Customer Upselling • Check Payment Processing • POS Operation • Order Accuracy • Cash Handling • Point of Sale (POS) System Operations • Cleanliness Standards • Memory Retention • Food Handling

• Excellent Communication • Ability to Lift 30 Pounds • Serving Expertise • Team Leadership • Self Motivation • Time Management • Organizational Skills • Staff Training • Problem-Solving Aptitude • Team Collaboration • Team Player

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