Customer Service Insurance Agent
Resume:
Naomie Woldemariam
Goal oriented Licensed Insurance Agent with determination of growth
Stone Mountain, GA 30083
*********@*****.***
I am a well oriented employee with proven work ethic within my previous employments. I am delighted to continue my strong ability to work in my future career field . Willing to relocate to: Atlanta, GA
Authorized to work in the US for any employer
Work Experience
Claims Specialist I
State Farm-Dunwoody, GA
November 2023 to Present
Phones
Task
Adjusting
Claim solving
Applying coverage
Following insurance & state protocols
Customer service
Support
Problem solving
Critical thinking
Teams
Word
Outlook
Cisco jabber
In detail: day to day task
• Determines covered insurance losses by studying provisions of a policy or certificate.
• Establishes proof of loss by studying documentation and assembling additional information from outside sources.
• Documents specific claims by completing and recording forms, reports, logs, and records.
• Analyzes insurance claims to prevent fraud.
• Prepares reports by collecting, analyzing, and summarizing information.
• Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
• Ensures legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.
• Maintains quality customer service by following customer services practices and responding to customer inquiries.
• Provides legal support by assembling documentation for settlement action.
• Protects operations by keeping claims information confidential.
• Maintains a good relationship with insurance departments. Uber Driver
Uber-Atlanta, GA
April 2021 to Present
Ride-share driving
Food & grocery delivery
Licensed Insurance Agent
State Farm Mutual Automobile Insurance Company-Decatur, GA June 2022 to February 2023
P&C
Pivoted life
Sales
Customer service
Service work
Experience in NECHO
SFPP
ECRM
Explaining coverages to clients prior to filing a claim or when making changes to their coverage limits Assisting them with the roadside service claims
Taking payments & explaining payment history on SFPP or NECHO Submitting changes in NECHO
Writing policies on NECHO
Cashier/Assistant Manager
Neelam investment inc-Forest Park, GA
April 2019 to May 2022
Check cashing
Money gram
Money order
Ordering miscellaneous items to sell
Organizing
Depositing
Inventory
Payroll
Assistant manager
Cashier/Assistant Manager
711 Franchise-Charlotte, NC
October 2016 to May 2018
Cashiering
Stocking up deliveries
Shift change management
Counting cash and reporting daily paper work
Putting money in the atm
Ordering out of stock items
Payroll
Covering when employees call off
Education
Certification in Cybersecurity analyst
I.B.M.C - Atlanta, GA
December 2021 to April 2022
Associate's degree in Business Management
Johnson & Wales University-Charlotte - Charlotte, NC August 2016 to May 2018
Skills
• Customer Service (7 years)
• Payroll (3 years)
• Bilingual
• Cybersecurity
• Change Management
• Medical terminology
• Multilingual
• Microsoft Office
• SIEM
• Information Security
• Communication skills
• Incident Response
• System Security
• Active Directory
• Intelligence experience
• Human resources (1 year)
• Kronos (1 year)
• Linux
• System Administration
• Microsoft Windows Server
• Computer Networking
• Splunk
• DNS
• DHCP
Languages
• Amharic - Expert
Links
https://coursera.org/share/53129d0c37912ec278cb9a2324c30576 Awards
Honors
November 2012
Honors all 4 years of highschool
Certifications and Licenses
cybersecurity analyst
April 2022 to Present
• Ransomware
• Business Email Compromise
• Phishing
• Botnet
• DDoS
• SQL Injection
• Mobile Threats
• SIEM
• SOAR
• Other Log/Packet Analysis applications
• Threat Intelligence
• Vulnerability Scanner
• Sandbox Environments
• EDR
• Email Security
Driver's License
Assessments
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Working with MS Word documents — Completed
April 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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